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Re: ISE Appliances cease trading-who deals with warranty cla
Like I stated it’s subjective, as you have demonstrated, you are the only one posting with issues. I’ve meet many who’s business practices or workmanship is in there opinion and of there “supporters” honest and they actually truely believe it. Branson for one, yet there are many Virgin clients that have issues. When money is involved honesty can get clouded.
I don’t expect you to agree. I honestly don’t. I very much doubt your being honest with us, are you, honestly l don’t expect you to admit your connect to Mr Winkle.
Re: ISE Appliances cease trading-who deals with warranty cla
Now I really have no idea what you are on about.
I’m connected to no one and am posting independently.
I own a machine, I’ve used this forum for advice and to source information about ISE.
I bought my machine from quality washer repairs (I believe this is penguin45)
I won’t put full contact details for obvious reasons but I’m a genuine customer posting, I am upset you are questioning my honesty in posting. You may not like or agree with what I’m posting, that’s fine.
But I’m posting independently as a previous customer of ISE with no connections to anyone on this forum or in this business, apart from having purchased the machine from someone who used to be a contributor.
Re: ISE Appliances cease trading-who deals with warranty cla
That’s the problem with honesty, it’s difficult to prove. The fact that certain individuals with let’s say an incessant grudge would post in a manner you have, that’s an issue you may have stumbled into or not. If you have no other agenda walking away now that your points are here would add credibility to you. As Ken has repeated, he’s not going to add anymore here.
There really is no point going around in circles, us in the industry could post hundreds more pages of people with greater issues than your current gripe.
Re: ISE Appliances cease trading-who deals with warranty cla
Ok, will do. You’ve all had enough of me!
To reaffirm, no links to anyone.
For those that care my historic posting history will show this well enough. There’s posts asking about the machine before buying, posts saying how happy I was when it arrived, questions about an irritatingly difficult to close door (Vaseline on the catch actually worked), a post thanking penguin45 for being so professional when fixing it once, posts then about my worries about the warranty certificate, etc etc.
I have no need to prove my honesty here, but I can.
Thanks for all the replies.
Re: ISE Appliances cease trading-who deals with warranty cla
I’m sure if in future you have issues with it people on UKW will advise you and help you. I’m sure when Ken has dealt with whatever needs to be done he will endeavour to ensure people are not fucked over. Since your assuming a lot and do not need to contact anybody with any issue, time maybe your best course of action.
Re: I bought an ISE 10
Another little bump to prove the veracity of my claims that I’m a real customer here and have had long term concerns.
Obviously this relates directly to many of the posts and replies of the last couple of days.
Then I’m definitely shutting up!Re: I bought an ISE 10
In view of what now appears on the ISE website regarding the insurance backed warranty, does anyone wish to comment on my worries in this thread a few years ago and the answers given?
Does anyone involved in the ISE project know the details of the insurer such that this can now be followed up? People were told they purchased a 10 year insurance backed warranty, there can be no other interpretation based on the marketing and promises given.
The questions unanswered are:
Where is it? Who is the policy held with? How does the customer contact them should they need to claim?
The post comments that actual insurance documents for each machine did come through (but took ages), could these be provided to customers or even an online copy of the insured terms?
Previously Mr Watt mentioned points of contact such as RBS or AXA, can anyone clarify which?
He also mentioned that in the event of the company folding that all the agents would know what to do. Do any of the agents who sold machines now know what to do?
The comments now on the ISE website that the warranty was always a “free” warranty and would die with the demise of ISE seems contrary to the spirit of what was promised, in my view. That the insurer to contact for help as outlined in this thread is not named on the website seems odd. Which insurance company were the warranties purchased from?
Re: I bought an ISE 10
It was AXA at the time if I recall but, they gave it up as I have said and sold it to some other insurer. No idea who now and, this was nothing to do with nor under any control of ISE. I have no idea if the subsequent company still holds the policies either.
There was a kick off at the time, well documented, as the new insurer was far more rigid on rejections, including how claims were made, documented etc and this is the bit you are not getting so, let me make this abundantly clear…
THERE IS NOBODY TO ADMINISTRATE CLAIMS AND SPARES!!!!
The insurer will not do that!!!
Insurance companies insure risks, they don’t have service call centres, spares personnel, stores and all the other things they’d need to do that. So, they don’t do it.
Doesn’t matter who the policy is with, not a single jot if there’s nobody that will organise the correct repairer that the insurer will use, get parts, do all the admin work and all the rest that needs done.
As I have repeatedly try to get through to you, all that does not happen by magic and it does not happen for free.
In the absence of anyone willing to do all that stuff, any policy is worthless. This was not something I was aware of until recently or had even thought about to be honest.
If you want to do anything about these issues and you can come up with some grand plan to sort all that out then please feel free to do so but, beyond what I have told you which is as much as I can tell you, you will not be able to get any more information from me or anyone else that is on this forum.
K.
Re: I bought an ISE 10
Thank you. I easily sense your frustration with the questions.
I suppose in the answers above my frustration was that it wasn’t made clear that the warranty was worthless if ISE went into administration as is now the case. The thread shows I was specifically worried about this.
I think when purchasers bought with the 10 year insurance backed warranty almost any reasonable person would have believed they would have recourse to an insurer in the event of ISE going bust.
It’s not my fault the insurance purchased by ISE does not allow for the administration of claims and spares, it’s probably not the insurers. I think ISE could have been much clearer when selling these machines about the limitations of this warranty. The warranty was unclear as soon as I received my machine and there were a number of threads concerning worries about the warranty on this very site, this was but one. It was sold and marketed as simple and “watertight”.
As I have repeatedly tried to get through to you (and I apologise for repeating this phrase back!) it is not the fault of the customer that this set of circumstances has occurred. The fault regarding the current state of the warranty, to my mind, is the fault of those running ISE and promoting their machines over the last few years.
I don’t think you can so heavily market a machine, promoting longevity and a great warranty, and then be surprised at disappointment and questions as to why assumed promises are now unlikely to be fulfilled.
Still think it was a great idea, and it still seems a great machine……The purchase to me simply hasn’t provided all that I was told that it would (warranty).
Re: I bought an ISE 10
Can it not be giving to say for example 0800 etc etc and the insurance pay them to repair and parts then sourced via the company Gorenje. ISE did not make the appliance or spares, so as with for example Servis UK the parts would still be available. ISE also did not employ engineers, so the repair network still exists. Why is the insurance unwilling to give the work out, after all all insurance companies do it, I’ve worked for many, never employed by them though as you point out they don’t do it, but they actually do indirectly.
Re: I bought an ISE 10
Exactly Lee8.
It seems bizarre insurance terms would have been sought by ISE that didn’t cover for the current state of affairs, and did not allow for 3rd party administration of repairs!
This is clearly what most would imagine would have happened…….
Re: I bought an ISE 10
Whilst I may applaud your efforts to stir the pot…
lee8 wrote:Can it not be giving to say for example 0800 etc etc and the insurance pay them to repair and parts then sourced via the company Gorenje.
Gorenje UK have never brought the products into the UK in any form so, pretty much, haven’t a clue what you’d be talking about.
lee8 wrote:ISE did not make the appliance or spares, so as with for example Servis UK the parts would still be available.
See above.
Without a direct account with Gorenje in Slovenia you’re not getting parts.
Unless you want to go to CDSL, get the to source and pay the premium for it.
lee8 wrote:ISE also did not employ engineers, so the repair network still exists.
Yes but there’s hardly a queue of repairers that will wait 60-90 days at best for payment, which is what the insurer was taking to settle most often. At best.
Good luck with getting the guys to do the work and wait three months plus to get paid. And, that’s only if it wasn’t rejected for some reason and all the T’s crossed and I’s dotted in just the correct mandated manner.
Had you the information, that you clearly do not have, you’d have known this.
lee8 wrote:Why is the insurance unwilling to give the work out, after all all insurance companies do it, I’ve worked for many, never employed by them though as you point out they don’t do it, but they actually do indirectly.
I never said that they wouldn’t.
Point out where that was said or, zip it and get your facts straight before you shoot.
What I said was, nobody wants to administrate it as there’s no money to be made at it so, as there’s no money to be made, people like 0800 etc etc are wholly and completely not even slightly interested.
Amazingly, third party repairers expect to be paid for their work. As shocking as it may be, they do not provide their services for free. And, even more shockingly, repairers don’t either just as I’m sure you don’t work for nothing either.
Still more so if they have to fund the gap between having to pay the repairer or, of that matter, the owner then wait months to get paid for no return on that investment.
If there’s no money to be made at it or, not enough, you’re not likely to find willing takers. It’s really very simple.
Unless you’re volunteering of course as you’re obviously so charitable and feel so aggrieved that you are compelled to do it all for nothing as some people seem to think should be the case?
If you’ve a spare few grand kicking about that you can afford to lay out to fund it all, well, probably at least £20-30K really, then I’m sure you’ll have gratitude from some for your charity as you’ll never get a return on that.
If not, then I’d suggest that it wasn’t really worth a conversation.
These are the kinds of things that, to be honest, I didn’t see either and it’s only when you have to sit down and actually face sorting it out you suss out what a nightmare it is in actuality.
As to thinking on it before the event, yeah, that’s what everyone does when they take out any insurance, think on every possibly eventuality and plan for that! :rolls:
You can allow for so much but, I’d love for the person that could see everything that might, possibly, may happen to step up. That is a stupid, stupid thing to try to do IMO. You cannot see every single possible angle in advance, it’s stupid to think you can (IMO) and if you can’t see it, you can’t plan for it.
When the policy was taken did I know it could be sold on to another insurer, no.
Could you see in advance that perhaps what you thought you were into wasn’t quite what it was, maybe but, probably not.
Did I or anyone else know Asko would be bought by Gorenje, no.
Off the back of that could I or anyone else foresee the changes in Asko and Gorenje, no.
Do you even have the slightest clue about the politics of it all, I doubt it.
And so on, you can play the “what if” game till the cows come home if you really want and to be brutal, knock your little cotton socks off with that. You will get nowhere.
There are no easy answers, if there were, I would like to think I’d have found them.
But really guys, if you want to bitch and whine about it then that’s absolutely fine. If you want to call me whatever, fine.
I really don’t give anymore. I’ll help the people I can as much as I can and stuff anything else.
K.
Re: I bought an ISE 10
Are you going to try and source ISE 10 parts for future repairs via your UK Whitegoods site Ken?
This would seem a half way house, not perfect but the machine would then not feel useless in the event of breakdown, you must have contacts to enable you to source parts given your main business and previous involvement with the ISE project?
It may give people like me, annoyed at the lack of the warranty they thought they had purchased, at least some peace of mind? It would also serve the ideals of the company you so avidly marketed and asked people to trust in and buy into: machines built to last and easily repairable by local tradesmen so as not to become throw away items.
Surely those ideals haven’t changed?
None of this is the customers’ fault….
Re: I bought an ISE 10
I find it incredibly scandalous that ISE Ltd continued trading best part of 18 months by not informing their dealers and agents they had exhausted their funds. Trust and loyalty went right out the window on that deal. And now it’s ‘touch shite customers,we’re closed, sing to the moon all you want if it’ll help, ‘coz we ain’t bothering non!’
Re: I bought an ISE 10
We have been trying to source parts. This is not as simple as it may appear to be or, as fast as may be desired.
What the hell is it with the whole “not the customer’s fault” thing?
Who said it was?
What I have said, openly and honestly is that, it is in part the fault of some customers. And, that is true, factual and provable. However, I don’t really think that that matters now.
I am not wagging the finger at any particular customer or customers and wouldn’t do that, even although a few do spring to front of mind for being complete jerks to be kind to them. Some are just plain unreasonable, again, to be kind.
In equal measure, I could also level a decent amount of vitriol to some corporate suits (especially bean counters) from a number of companies, some repairers, retailers and so on.
There’s plenty enough blame to go around.
If you don’t want honesty and just want meaningless platitudes served, you’ll have to look elsewhere I’m afraid. I don’t do platitudes unless I’m being sarcastic which, to be fair, I can be on occasion but not on this subject thus far.
K.
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