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Re: ISE Appliances cease trading-who deals with warranty cla
Precisely my point all along.
I now ask a question to the people in the trade, separate from my whinging rants thus far.
Do you think it really was a good machine (was this bit of marketing true?) and should I feel reasonably sure that in the event of breakdown that parts should hopefully be obtainable.
I think despite my anger I’d find some reassurance in that, as would the many other decent “non annoying” customers who bought in good faith and will stumble across this thread in the upcoming weeks and months.
It’s gutting to think you invested a large sum for the long term to think that a simple part breaking could now write it off.
Paying for a repair, whilst it will grate, would be preferable to thinking this ecologically sound machine, marketed for longevity, may be ending up as trash when it breaks.
It has been suggested that parts supply might not be maintained.
Re: ISE Appliances cease trading-who deals with warranty cla
It’s a semi commercial product, it’s components are designed to cope with the increase use required of a semi commercial product. If you never use it, it’ll last a long time, if you use it a lot it won’t. If you overload it, wash non clothing items in it, it will block pumps, wear bearings as any other non commercial would. Did Merloni or does Gorenje fit parts onto the semi commercial machines and take a hit on it because parts are that much cheaper, probably, to your benefit. You may get 10 yrs trouble free or you may not, who knows. But just as an expensive iPhone costs peanuts to make, the chances are so your expensive ISE did.
That’s Capitalism.
Re: ISE Appliances cease trading-who deals with warranty cla
Servis went bust years ago and I have few problems getting most parts, same as mfi (hygena diplomat etc )
Re: ISE Appliances cease trading-who deals with warranty cla
Now just double checking again.
Lee8 you said just as an expensive iPhone costs peanuts to make, the chances are so did your expensive ISE.
Can I just double check, do people in the trade who know these machines feel now that they are just well marketed cheapo machines? There was all sorts of stuff about the stainless steel drum, commercial bearings, decent motor, designed with the repairer in mind, etc etc
Was at least this much true or not?
Simple question, have I been done over by the marketing and was this machine worth it’s price tag (have I just bought some kind of Indesit equivalent?)
You’ll understand why I’m starting to doubt…
Re: ISE Appliances cease trading-who deals with warranty cla
Knowhow sell policies that in the event a product becomes unrepairable they will replace that product, the clients assume this replacement is a new product. Most of the policies are written to allow Knowhow to replace the product with a graded refurbished product, gotta luv small print.
No exaggeration l knew of a client who had a Bosch Dishwasher, paid D&G nearly a grand over 13 yrs, never had a repair. The circulation pump failed, got BER as over the £120 limit, they paid out 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the cost of a replacement. In the grand scheme of life, so far you have little to complain of.
On balance though one client had a 3 yr old Kenwood range cooker on a 7 day response insurance, the agents took 10 days to call, confirmed a faulty fan oven element failure (3 or 4 quid part) and the client refused repair and had a brand new appliance delivered and installed 3 days later.
That’s Capitalism.
Re: ISE Appliances cease trading-who deals with warranty cla
I have an ISE W1607, although the company that manufactured this appliance was as Lee says, ‘owned’ by Merloni it was made in Sweden at the ASKO factory to their very exacting standards. It is a fantastic piece of kit . I have more than 30 ISE 10s and around 300 of the other models. I have only done a couple of ‘genuine’ repairs due to component faults in the five years the ISE 10 has been on the market. All the other calls have been due to customer error or misuse.
PS. The company that fitted my windows had been a FENSA registered company for as long as FENSA had been in existence , sadly they allowed their membership and insurance to lapse some months before they did the work for me, so like you I have no come back. 🙁
Re: ISE Appliances cease trading-who deals with warranty cla
You can behave decently in business though, you really can and many do.
You can try to be true to your word. You can be contrite if you make a cock up.
People are generally decent. I believe I am, despite being painted as a whinger who has nothing to complain about!
This whole outfit (again) set about saying it was about cleaning up the industry, making things right for repairers and actively asking customers to support local independent traders.
Which we did!
Re: ISE Appliances cease trading-who deals with warranty cla
Iadom,
Sorry, posts crossed.
Thank you for that, it’s reassuring.
(Your FENSA window company seemed to act fraudulently, I’m sorry you lost out due to their lack if basic business skill and lack of moral decency)
Re: ISE Appliances cease trading-who deals with warranty cla
Iadom,
I forgot to ask, and you seem a decent sort from previous help on these fora.
With so many machines on your books, do you worry about being able to get parts in the future or not?
Re: ISE Appliances cease trading-who deals with warranty cla
It was very naughty of them , the main salesman was a long standing customer of mine and the owners son. Like the ISE 10 the finished product is/has been first class and in some ways it was sad to see such a well respected local business fail after such a long time in existence. It was rumoured that a major contract that they undertook for a building company that went bust was the reason they also failed.
Re: ISE Appliances cease trading-who deals with warranty cla
Do you worry about sourcing parts for the machines?
Re: ISE Appliances cease trading-who deals with warranty cla
ajsdoc wrote:Iadom,
I forgot to ask, and you seem a decent sort from previous help on these fora.
With so many machines on your books, do you worry about being able to get parts in the future or not?
I do indeed, as I turned 67 last month I am now ‘semi retired’ and only work five days a week these days, I will not be on call for much longer in the future.
I did not actually sell the machines on my area, they where all longstanding customers of mine that I personally advised to contact a local retailer who agreed to become an ISE agent. I had worked closely with them for many years. Due to ill health, thay are also no longer in business.I have in effect ‘sold’ quite a few of these machines to very close friends and family, it will be very embarrassing if or when they call me. The only thing that does ease my worry is the high quality of the machine and the hope that spares will be sourced in the future.
Re: ISE Appliances cease trading-who deals with warranty cla
You cannot survive in business being decent, it’s impossible because it is purely subjective. It’s a world of sharks, the truely honest ones l’ve known all went tits up. I’ve meet and dealt with many many sharks, all came across honest and all where successful.
Re: ISE Appliances cease trading-who deals with warranty cla
ajsdoc
Your problem lies with the entity you purchased the ISE appliance from.
I believe from your posts earlier that was an independent retailer not ISE themselves.
It is through that retailer you must seek redress, assuming that retailer still exists.
However as you appear to have a fully working appliance at present I cannot see what redress you can currently seek from them.
Jackal
Re: ISE Appliances cease trading-who deals with warranty cla
Jackal, iadom, thank you much appreciated.
Lee8 thanks also, you are jaded by experience – I know many hard working decent business men who trade on their ability but also their word.
This “its capitalism” thing is bullshit, I firmly believe the majority of people to be decent even if this thread sees me questioning some practice regarding ISE.
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