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Re: ISE Appliances cease trading-who deals with warranty cla
Okay, fine. You have your opinion and you are of course welcome to that.
If someone does find this big pot of cash please let me know… I’d like my money back and I think I should be in front of most people in the queue of creditors so it suit me just fine thanks.
So, go you all, find the cash… please! You’d be doing me a huge favour if you did find a pot of gold.
If Adrian had half a brain (which he doesn’t in case you wondered) he’d work out why things were shown that way. Either that or, he does have an inkling of sense but just wants to start a ruck or, stir it up some as he hates me for calling a halt to his, well I regard them as, scams. You can imagine the glee he has at something I’m involved in coming asunder and the hay that he’d make whilst that particular sun shone.
As my signature used to say, a Mark Twain quote, “It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”
I am far from deluded about how much ISE has cost me.
Far from deluded about the losses. Even more so in that I know that not all costs were attributed to it, ISE should have been closed down a year ago at best. I should have shut it down then or before that would have been even better as I could have got back what I could and been done with it as I have been accused of that anyway, falsely.
I am also far from deluded in that nobody wants to know about it.
I think that some may be deluded on a number of fronts though.
I fail to see what banging on about it is set to accomplish other than making you or others feel a bit better by allowing you to vent. Or maybe it’s just that a scapegoat is required, someone who’s “to blame” for all these ills. To be honest, I’ve no clue what the point is or what is to be achieved from it.
But, if it makes you feel better then why should I stand in your way.
What this does accomplish though is to solidify my resolve to simply walk away from this sort of thing and chalk it up to experience, move on.
I don’t even know after this that I can be bothered to source parts, why should I even bother if all I get is grief or accused of whatever, it’s just not worth the hassle. Costs time, costs money, isn’t exactly a money maker and all you get is grief from it, why bother.
Irrespective of how much or how little my involvement was, you all can get me and have a pop on here so, you do thinking that I can do something about it when, I cannot.
Additionally this serves to remind me to never, ever get involved in finished goods ever again, it’s just not worth the hassle and there’s no money in it but, loads of grief.
Unless someone wants to step up to the plate and take ISE on with ALL the baggage, it’s history.
If you want to accuse me of something, do it. But make damn sure you’re right and have all the evidence as, if you don’t I will take you to task on it. At least have the decency to put your head above the parapet though and, instead of veiled innuendo, at least say what you mean clearly rather than shadow boxing.
If not, keep your peace and move on.
My contribution to this thread is concluded unless there’s something fresh posted that’s actually worth responding to as so far it’s just a rehash of the same old, same old. All that’s been said explains it in depth to the Nth degree if you’re not satisfied with that then, I’m really sorry but, too bad as I’ve had enough of it.
K.
Re: ISE Appliances cease trading-who deals with warranty cla
Hi Ken
You are in a no win situation no matter what you say there is someone ready to have a go.
You try your best for everyone with good intentions but sometimes things do not go to plan.
You have tried to put your side but if people ignore it or do not believe you, you are in a no win situation .
I hope the new year brings good luck to you and hope for a better year.
Try to have a Happy Christmas and forget work.
Best wishes
Bob
Re: ISE Appliances cease trading-who deals with warranty cla
Your pattern is to write lots, say what you wish to say but avoid the pertinent questions that have been asked. It is such in this thread and previously when I asked questions, people can read.
You WERE a director of this company.
WHO are all these other people who let you and the company down?
You WERE heavily promoting the product and warranty all over these fora and the Internet.
There are NO answers to where the warranty is or where the “ring fenced” funds are. Other than that you feel you have a clim to such funds should they exist first above customers’ claims to the promised warranty.
You DO seem to distance yourself now from the company and decisions that were made in the company and the whole business decision making process. I’ll admit I don’t know if this is a true reflection or not.
What is clear, you do not feel apologetic to those decent customers affected by this(I accept you feel there were many indecent ones who somehow brought the company down (?))
I accept that we will go round in circles, and I shall stop too. People will read and decide. You do have a tendency to at least seem a little impatient and angry if your version of events are questioned. You answer the questions you want to.
As for the threat to take your bat and ball home and choose not to try and source ISE parts to even sell to those affected by this when you have a large web based site that actually sells parts well this can only be a matter for your own conscience I suppose.
Re: ISE Appliances cease trading-who deals with warranty cla
If no laws have been broken there is no issue. People are free to run their business as they feel fit, some are better than others, some end up being caught out and back track when it gets highlighted. There is always a bigger picture and frankly unless the law has been broken it really is nobodies business. I’d suggest if anybody has issues, take it further, prove your comments, especially at this time of year, knocking a person when they are down is poor etiquette and frankly pathetic.
Re: ISE Appliances cease trading-who deals with warranty cla
Point taken lee8, at least about the time of year!
Re: ISE Appliances cease trading-who deals with warranty cla
ajsdoc wrote:Point taken lee8, at least about the time of year!
Seriously using the comment it’ll cost to much to pursue, basically translates too, its your opinion, you feel hard done by. In fact very little if any wrong doing has occurred, certainly nothing that justifies court action.
So you have had your say, but it’s time now to move on its an experience you can learn from, better educated that in future you may not make the same decisions.Re: ISE Appliances cease trading-who deals with warranty cla
That’s right.
In my opinion I’ve been hard done to.
There are questions to the insurance backed warranty and escrow type fund provision that remain unanswered.
To my mind, even if to no one else’s.
Just a customer who had doubts about the warranty and then received assurances when I asked questions which have proven not to be the case. The case now is the opposite of what was promised.
Am I going to launch an investigative process or legal action individually over this? No, it wouldn’t seem to make financial sense.
However, you can be wrong and not have broken the law. If we all decided how we lived and dealt with people based on the law alone then society would be for the worse.
You don’t know me, but I act fairly. I’m not sure I’ve acted unfairly here (I have gone on a bit in seeking some answers , that I’ll give you.The answers have not really been forthcoming though).
I really fail to see how people reading the whole of this thread (if anyone can be bothered) can fail to see significant issues with ISE as a company and how it looks to have been run.
Am I an annoyed man ranting for catharsis rather than expecting any real outcome? Probably.The man I bought the machine from originally was in some way involved with ISE and seems thoroughly decent (penguin45 I think, don’t think he posts on here any more). He was knowledgable about the machine and very good to deal with. I’m not sure all therefore was bad, he was a real enthusiast and has been decent in his dealings both in the sale and the one repair I needed – I just hope he’s still working should it ever break down (and that he’ll be able to obtain supplies to fix it).
I do accept you are saying “look it’s happened, move on mate”, I think that would be easier if there were even an attempt to try and secure parts supply.
You are also right I’ll go with the big company next time and learn from this.
Re: ISE Appliances cease trading-who deals with warranty cla
If it’s not a legal requirement to protect the insurance there is no responsibility to answer any questions. Your constant questioning is now probably being ignored by most people. If honesty was involved most businesses would be in deep shit. Does anybody care about the children who have died digging out minerals for Apple Corp. No they still buy iPhone etc. Does anybody care that refunds only get paid back when tv programmes expose the situations. Not really, the world still evolves, Capitalism crushes the majority for the wealth of the minority. Is it right no, do we do anything beyond moaning, nope. Is it worth moaning, yes to a point, vendettas though tend to obscure the reasoning.
As for the ISE machines. There made now by Gorenje, pre 2010 by Merloni so there is not going to be difficult to repair or source parts for.
So you did buy from a big company. Therefore you kinda got that wrong, it’s PR fine line, not lied to, just not mentioned. If that bothers you, maybe it’s time to live off grid in some forest somewhere, that’s really the only choice, although nature does also decive.
Re: ISE Appliances cease trading-who deals with warranty cla
Wow. Your logic sounds awfully familiar!
But this is what you said earlier in this very thread?
“My point being if l’m recommending a product to clients and the main USP is a 10 yr warranty, promoted by the brand on the website, to then find the business has gone tips up, the warranty useless and the company quoted on the site has no knowledge of & does not have that facility within its business, I’d be pretty pissed”You’ve summed up there what you (seemingly) are now criticising me for.
It’s all really quite odd!
Re: ISE Appliances cease trading-who deals with warranty cla
Nope, just got a bit more info and reassessed my position.
Just like UKIP.
I once sold a commercial tumble dryer, never been near commercial stuff, but got a guy asking, I stated yes. Opened up Yellow Pages, found a supplier, added nearly a grand to the price. Then rang the guy back, he accepted the quote. Arranged the other firm to deliver and install it, never laid eyes on it. Got paid, easy money. Why the muppet came back complaining l don’t know, maybe he was angry cos instead of searching in the commercial section he decided the domestic one would be different. Later transpired the supplier tried to sell an insurance and by chance they realised there mistake.
If there is no legislation or whatever that requires the 10 yr warranty when a company ceases trading, then technically it could be argued the warranty was free and the price you paid for the product was solely for that product. Maybe next time purchase a cheaper product and a separate 10 yr warranty.
Re: ISE Appliances cease trading-who deals with warranty cla
But as I’ve quoted you saying above ” the main USP is a 10 year warranty, promoted by the brand on the website….etc”
The warranty was sold, marketed and promised to be safe in the event of business folding..
I take some reassurance from some one in the trade saying parts should not be a problem.
I leave you with this, read all the many comments, mainly from Ken.
Then consider if he’d said this instead:
“I am really sorry to all the customers who have bought into the concept of the ISE brand. It is with great regret the company has to fold, this is due to numerous factors not all of which I feel were in my control. It is a source of great regret to myself and other employees and directors of ISE. I know this will upset many customers, and I understand many will feel some ill will due to previous warranty promises made. I can promise, through my other company UKWhitegoods, that I will make every endeavour to ensure an ongoing supply of parts which will at least ensure these excellent machines may have the long life we’d hoped for at the outset of this business venture.”
There would then be much fewer boring posts from me getting annoyed at what seems like a “it’s gone tits up, it’s your fault, lump it. You should have made better choices, bet you will next time”
Bizarre.
Re: ISE Appliances cease trading-who deals with warranty cla
ISE’s USP was there longevity and environmental friendliness, the warranty was granted an added benefit, but nothing unique as other brands also provided a 10 yr warranty.
If a person breaks a promise, yes it’s unforgivable, especially when selling a product. But it’s not unique, is it illegal, no idea.
I refer to not knowing the whole story, but to me a company loosing tens of thousands of pounds yr on yr with a director now admitting he had little imput or understanding of parts of that business, leaving the day to day running of the business to staff is irresponsible.
I don’t know all the info and frankly it is not my place to question Ken’s actions. But that part does trouble me a little. I’m sure Ken can justify his actions, l don’t believe it’s that straight forward.
I stand by my comments, chalk this up to experience and move on or take legal action.
Re: ISE Appliances cease trading-who deals with warranty cla
I’m sure it is not straightforward.
I’m not sure about legal action, for the reasons I mentioned.
The very point of an insurance backed warranty is key here. This is to protect the purchaser in the event of the company stopping trading, this was specifically promised to do so.
Legalities and not wishing to name or question individual propriety the key question remains and is simple – who is the insurer to whom I would address my claim in the event of breakdown?
I’m keen this key point to my grievance does not get list. There is no evidence an insurance backed guarantee was ever purchased by the company with the money paid by customers.
I know it’s boring, but where is the warranty. I’m an individual, I do not know to whom I’d go to for legal recourse or whether the costs would justify the returns.
The question of where that warranty is or was remains, still, unanswered to any real extent other than “it exists, I know not where and even if I did it has to be administered by ISE which is now defunct”
Again, bizarre.
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