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Re: ISE Appliances cease trading-who deals with warranty cla
Are you saying your fellow director left, you continued being part of the company but made no attempts to make yourself aware of the warranty arrangements or protected fund which was a large part of the marketing of the product?
You were still marketing machines until recently.
Did your colleague leave on good terms, were you concerned about his propriety and is he to blame for the disappearing warranties/funds?
Would you, as a company director, be prepared to at least try to find out who our warranties are with? (It is strange you don’t know)
I understand you have to stop trading if you are in an insolvent position.
You seem to separate yourself from some of the reponsibility for the warranty claims made, this may be reasonable but I wouldn’t be happy to do that were I a director of this company.
I appreciate there must have been difficulties, but I sense there is much more to this than meets the eye or is being explained. Please do not step back from previously giving reassurances about the product and warranty, that is not fair.
Could you furnish details of the administrator?
Presumably UKWhitegoods (I assume your company also) could easily make arrangements to at least source spares for people. Your posts can, unfortunately read as though you are no longer bothered?
I don’t wish to give you a hard time, but some of the posts are infuriating especially to customers who did nothing other than give you their business.
The blame and responsibilty seems to always lie elsewhere, whether it be now departed directors, customers causing issues, other companies not extending credit terms etc.
I do think the warranty and protected funds issue is as yet unexplained, simply saying the business is bust, there’s no one to administer claims seems to be just another way of saying no independent warranty ever existed. Same with these ESCROW funds. They simply seem not to exist, perhaps they never did?
Re: ISE Appliances cease trading-who deals with warranty cla
I can’t answer most of your questions.
And, bluntly, it’s not worth wasting time on.
There is no administrator given it’s a voluntary closure. The company is set to be wound up in the first quarter of 2015 should no new owner be found. Until then it is not trading, has no staff, very few assets that are likely worthless anyway and in effect no cash in hand. All was used up keeping it going for the past eighteen months or whatever.
I started looking for a buyer last year when the new parent removed credit as I saw that, if an alternative path wasn’t found then this position seen now was inevitable. I had little interest in ISE or the running of it, as shocking as this may be to you, you can be a director of a company yet have little knowledge of it’s running.
I had nothing whatsoever to do with the daily operations of ISE other than some technical and specification work, a bit of the web stuff. Other than this, I was merely an investor and, one who’s lost a lot of money on this so I’m as, if not more, bitter than anyone about it.
Insofar as I am concerned I discharged all duties as well as possible and, if you want to challenge that then I suggest that you seek council and move from there.
As to claims on warranty, I and John acted on the information that we had or were given and, if you read back, you will see that he or I would often have had to try to get answers from the insurers or brokers as, we know next to nothing about the insurance industry. What we thought and the reality are also somewhat distant from each other as well.
We are trying to source spares of course but such things often take time if it can be done.
Now we can go around and around forever but, that is where it is at and it is extremely unlikely to alter unless there is some miraculous saviour that charges in on a white horse and, I’d not hold my breath.
K.
Re: ISE Appliances cease trading-who deals with warranty cla
Well, I appreciate your reply, I appreciate you trying to source spares.
The hands off position you explain does seem very different to the multiple posts and reassurances about the company on this and many other fora.
Sorry, also, I don’t wish to waste your time, it is likely much more valuable than mine.
I wonder who these people are who gave you and John information, that proved insufficient or incorrect – they seem to have misled you as much as the customer.
John certainly, it seems, lied on the fora directly about the security of warranties.
It’s a sorry affair. I’m sorry you lost money, “hands off” investors such as you describe yourself in this case can be at risk of this.
I still feel there must be paperwork in the business relating to the warranty if it existed, surely honour would make you wish to try and discover it, understand it and feed back?
Do you own or are you involved with UK whitegoods? The trading addresses of ISE and this company seem to be the same.
Re: ISE Appliances cease trading-who deals with warranty cla
Oh,
and on checking the letter that came with my documentation for the machine, it was signed by you, as was the actual warranty document that is now under contention.
Re: ISE Appliances cease trading-who deals with warranty cla
Yes, UKW and dealing with spare parts is largely what I do although I do hold other interests. Therefore the time I spent on dealign with ISE was minimal, for me it was little more than a hobby.
ISE traded from the same address, quite correct albeit dealt with by dedicated staff, it was an entirely separate standalone entity. That entity has failed and has ceased trading. That’s about the size of it.
Ha, the warranty certificate was designed by me that’s why it has my signature on it as, if I recall, I was the only one on site that could when we had to print them, given John was based in Nottingham.
I would suggest that if you want to probe further that you seek legal assistance as I am getting increasingly uncomfortable on your line of questioning and inferences given that I have answered as much as I can as openly and honestly as I can. If you cannot accept that I am afraid there’s nothing much I can do for you.
K.
Re: ISE Appliances cease trading-who deals with warranty cla
Hands off? Investor? While being Director & Majority Shareholder of ISE Ltd (Via UK Whitegoods Ltd)… Nahh… Sounds very odd. It’s either severe stupidity or he’s not actually being truthful here.
Shareholder funds over the last 2 years look healthy too! Accounts are available on the Companies House Website.
Being a Director of a Company has legal obligations. An investor would be a mere shareholder. A Director has to ‘Direct’ the company in the best interests of the company. A Director & Majority Shareholder indicates a much larger role than a simple investor. Especially when the said ‘Investors’ signature is on warranty paperwork!
When it’s stated above that the ring fenced account was used to keep the business going, does that mean salaries? New appliances for stock / sale? As if so, that’s got to be wrong surely as that fund was made up of warranty contributions by the machine sales to cover warranties in the event of ISE Ltd folding?!
Re: ISE Appliances cease trading-who deals with warranty cla
Adrian, you’re just an idiot on to cause trouble as usual.
Any more and I’ll lock this thread and just kick you to the kerb, again.
You tried on MSE and failed and now you’re trying here to tarnish my name just because you got told to do one. Leave it be.
I put over £50K not ISE to start it that, I’ve lost by the way, so do you not think that might entitle me to a little return one day or a say in it?
That money is gone.
ISE turned over little over a million a year, it sold about 40 machines a month in the past few years and if you go to Companies House you can knock yourself out seeing how much it’s lost over the period.
Big pot of cash with millions or even tens of thousands… never existed.
If it had, I’d likely have tried to get my money back out but, I didn’t as it wasn’t there to take.
So, as I have said before, call me names, wag your finger, do whatever you like, it will not change the ultimate outcome one jot.
If you want any more, take legal action. You have no other option.
Adrian, you just wind your neck in you muppet and continue to try your crazy money making escapades elsewhere.
K.
Re: ISE Appliances cease trading-who deals with warranty cla
The prompt to take legal action you know will not be taken up due to the sums involved.
Personally, I’m not trying to sleight you unnecessarily.
I am more than prepared to hear reason.
The issues I struggle with are –
– promises regarding warranty and Escrow funds. I think they have disappeared or did not exist, there is currently no other reasonable explanation.– The large presence you had across this product in promoting it, backing it, being named on the contested warranty document and the constant refusal to really take responsibility (things have gone wrong, but absolutely none seem to be due to you – who are all these other people?)
– Your negative comments about customers being partly to blame for all this, this incenses me – I AM NOT to blame for this.
– That you admit to be a director of the company but now seem to wish to hold NO responsibility.
Some of the replies you give are the type heard each week on watchdog.
To your great credit, you continue to allow very difficult discussions to continue on this forum and I really do think that is honourable. I’m happy that those reading will make their own conclusions, and I know you have many friends on this site who rate you highly.
It is only the elements above, regarding ISE and promises made that I have issues with.
Re: ISE Appliances cease trading-who deals with warranty cla
Also, though, the points made by Adrian seem in no way unreasonable points to raise.
Re: ISE Appliances cease trading-who deals with warranty cla
Adrian has several bones to pick, mainly as he’s a bit of a “lad”, the only person I know of featured on a BBC program for ripping people off. But heh ho, if you want to listen to that sort of character you go right ahead.
Funds.
How do you think that the business ran for eighteen months with virtually no income, magic?
The funds, such as they were, were used exactly as intended to run ISE service as long as was possible but, as I have said elsewhere, it wasn’t a bottomless pit of money, it was limited and would always have run out if it didn’t get past a certain point. It didn’t reach the level required to see out all the warranties due to declining sales over the past three years.
But staff still need paid or, they tend not to work. Engineers need paid or they don’t repair. Spares need paid for or, you don’t get any.
Quite probably your repair was covered by that fund so, to say or even imply that there was none or imply that the money was run away with is, frankly deeply insulting and wholly untrue, quite possibly even slanderous. Statements that you have made in that respect have absolutely not a single shred of evidence to back up as, there is none.
So much for no other reasonable explanation eh?
Of course I promoted it, for several very good reasons:
– I had an interest in it
– It was a good idea
– The machines are or, were, great
My negative comments about customers are generic, not aimed solely at you. They also extend beyond the conversation of ISE, it is a problem, full stop.
There have been multiple and, we’re not talking a few, instances of just out and out deceit and fraud by customers. Then, when they don’t get what they want, they try to hold you to ransom with the “I’m going to post on forums…” etc. etc.
Forgive me if I am a little jaded but, time and again the number of dishonest people out there just amazes me and, although it is most certainly not the majority, there’s enough and they do significant damage.
What I consider my responsibility is my basic legal requirements as a director and what I take on but, that’s my business and not yours or anyone else’s to be candid. I did not want involved in the day to day operations or minutia of ISE and, I was not. You could argue that was a mistake, maybe even a problem but, I have my own work to do that did not allow me to dedicate much time to ISE.
K.
Re: ISE Appliances cease trading-who deals with warranty cla
kwatt wrote:the only person I know of featured on a BBC program for ripping people off.
Jeez Ken… You’re like a Spin Doctor…! Welsh ‘X-Ray’ that featured a repair we did where parts were out of stock for over 6 weeks and they had a full refund. They feature all sorts of useless things such as Tesco selling over priced Prawns and EE charging for 4G useage when over limits and even Repaircare have been on it, twice to my knowledge! So please get it right or that could be considered to be ‘Slanderous’ also 😉
Back on to ISE, so the Warranty Fund was used to support the business, as opposed to closing the doors a long time ago and ensuring you’ve left the warranty money in place for the purpose it was intended?
So… Who signed for withdrawals? Was it yourself? Being you don’t have a hand in the running of ISE (Apparently)?
FYI, I already have the last 2 Years Accounts and I can put up a DropBox link for anyone that wishes to see them. The Shareholder fund looks quite attractive. The business shows profit, not loss.
I’m flattered that you turn to personal attacks in your responses. There’s no turning the spotlight on me in this mess Kenneth… This is your own doing and as you’ve now found yourself in a position where Engineers are not getting paid for work they’ve done for ISE, you’re no better than ServiceNet or GoLocal…! – Not even I can wear that crown 🙂
I would respect you more if you were a man and stood up for ISE rather than dismiss it by claiming little or no knowledge of the running of the business. As a Director and a Majority Shareholder (via UK Whitegoods Ltd), that’s just complete codswallop.
Sent from my iPad using TapatalkRe: ISE Appliances cease trading-who deals with warranty cla
Just the existing staff. It didn’t generate enough income to justify a replacement for John.
K.
Re: ISE Appliances cease trading-who deals with warranty cla
Adrian, grow up.
ISE made a £20K loss in 2012, a £30K loss for 2013 and is set to make a larger one for 2014.
Now if you can tap your magic wand you borrowed from Sooty to make the accounts say anything else, good luck.
In essence, your talking out your butt as usual.
K.
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