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Re: Who provides ISE warranty?
You seem to be a man on a mission, unfortunately companies fold.
Most of us have bought something at one time or another that’s ended up with no warranty, has you’re machine actually gone wrong ??Re: Who provides ISE warranty?
Once it did. Fixed under warranty.
I paid a lot, for a machine sold on the basis of its longevity and eco credentials.
There was an explicit promise of an insurance based warranty.
The machine may now not even be repairable even at my own cost due to parts issues.
No, it’s not broke.
I hope it doesn’t.
My main issue is around the warranty which I thought I’d bought and paid for but seemingly does not exist.
I accept I’m going on a bit – I was convinced by posts on this website to go ISE not Miele. No doubt my frustration will eventually subside. I was reassured on these fora that I worried over nothing regarding lack of warranty credentials after delivery.
It’s a product heavily marketed initially on multiple fora and in the public domain. Seems reasonable to vent frustration in that same domain.
To be honest the local guy I bought it from seemed decent enough, just hope he’d do his best if it broke….Re: ISE Insurance backed Warranty?
The same thing happened when MFI failed.
Businesses fail it took a long time to sort out any form of warranty for any MFI products.It is unfortunate but now you cannot guarantee any company you buy from is going to be there next week or next year who thought Comet, MFI, Woolworth just to name a few would disappear .
A few years ago Rover purchasers lost a lot more than a washing machine and purchasers of Kitchens from MFI never received any kitchens or appliances.
At least you stil have a working washing machine.
I have no links to ISE but running any business involves risk and can sometimes despite good intentions fail.That is the reason I always make purchases using a credit card then you have some protection from the card company’s .
When you purchase something from a business you take a chance the business will still be trading for a few years to come.
I myself lost £12,500 pounds in unpaid waranty repair work for MFI but you just have to put it down to experance.
You just have to except it and hope you have better luck in the future it will make you feel better as if you dwell on it it only leads to unhappiness .
Happy Christmas and good luck for the new year.
Bob ( just an indipendent repairer with no connections to ISE.)
Re: ISE Appliances cease trading-who deals with warranty cla
See reply in your other thread postings.
Bob
Re: ISE Insurance backed Warranty?
I appreciate your philosophical approach. Thank you.
You are right, what can I do about it?
The warranty was something I thought I’d bought and paid for.
When Kwatt seems dismissive and somewhat seems to blame some customers (I ain’t ruined his business….) it riles me.
I’m more infuriated that parts may not even be available, you’d hope a business linked to a website that deals in parts would at least be hoping to provide reassurance re supply of parts.
Wouldn’t you?Re: ISE Insurance backed Warranty?
This was posted on here in response to concerns. No mention of being left high and dry if the company went bust. No, specific confirmation that warranty liabilities covered if trading ceased. This is not what is being said now.. It talks of a protected fund to cover consumers and an underwritten insurance policy prior to this scheme.
Just to add the the (broken) record. Something has gone wrong. Where are the ring fenced funds and insurance policies outlined below? Please see the paragraph regarding ISE going out of business and the reassurances given. No fund, no insurance policy?
Re: ISE Insurance backed Warranty?Postby derbyhoppy » Wed Nov 17, 2010 3:01 pm
Dear Sir,
As MD of ISE I will pick this one up.
Up to mid September 2010 all ISE machines were insured via broker with AXA. But since the financial crisis we have increasing problems receiving payment on claims.
To put that into context on the ISE10 we have claimed less than 10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of what we had paid in premiums and had over 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of these claims rejected in some instances 18 months after we have paid the repairing agents. So we were buying the policies and paying the claims ourselves to receive a proportion of the money months later.
Also the premiums were based on the reliability of domestic machines. The 10’s have commercial carcasses and therefore the premiums were way in access of the liability yet the premiums were due to go up with the 1607W.
We therefore came to the conclusion that though insurance is a good idea for domestic machines such as the ISE5 and 2 it is not however cost effective for the 10’s.
On the advice of our accountant and lawyer we set up an ESCROW style account (similar to a company pension scheme) which we pay in to every time a machine is sold at the same level as we currently pay. We cannot touch this money and it is annually audited to ensure there is more than enough funds to cover our liability if we cease trading. This may sound a risk but had we done this for the 1606w (all of which are insured) the fund would now have a £180k surplus.
The above was briefed to all the selling agents at our conference at the end of September and is made clear on our new website which unfortunately has not yet gone live due to technical issues.
The terms and conditions on the 1607 are identical to before and if we go out of business you will still be covered, in fact the service you would receive were we to cease trading will be better than those people who would have to deal with an underwriter applying the letter rather than the spirit of the policy (something we currently shield our customers and agents from).
I hope this puts your mind at rest; however, if you feel mislead and given the fact the website is not yet been changed over I will refund your money and collect the machine if you no longer want it.
John Hopwood – MD ISE Ltd
Re: Who provides ISE warranty?
Simply shows the assurances given about the insurance backed warranty. The OP simply asked what if ISE folds – he had concerns regarding the warranty as others had, he was reassurred that an insurance backed warranty was in place.
Not sure it can be interpreted in any different way.
Odd. As now the insurance backed warranty and escrow funds seem to have disappeared? They were promoted as being ring fenced and safe in the event of company decline.
Wonder where they’ve gone?
Re: ISE Appliances cease trading-who deals with warranty cla
Do we have the name of the administrator?
People with machines may want to write to them.
I believe the warranty had value and was purchased, this was how things were heavily marketed.
The administrator may give better advice on the legalities of claims and what may have gone on in this company?
One of the directors posting here seems to have no knowledge now of the warranties in place.
Seems odd.Re: ISE Appliances cease trading-who deals with warranty cla
Well this is marvellous news i must say, i’m reading the now worthless warranty at this moment.
We bought the ISE 10 in 2012, mainly for its rock solid warranty, the committment to fair pricing, parts and tech availabilty and the ethos of the units being repairable rather than renewed.
Large amounts of egg over my mug face it would appear, do i feel bent over stupid or what?
We like the product, it does what we want, so impressed were we that i only looked the site up today to order one of the dishwashers and here i find the company has wound itself up, well thanks for nothing.
So what exactly does a mere customer, of seemingly no importance do should the thing pack up, sing?
Some of the comments about sharp practices from some customers are are nothing short of an insult to most of us, the word honour means something in my house and that will be the case long after this sorry mess is forgotten.
Back to Meile for the new dishwasher then by the looks of it, should have gone Meile when i stupidly? believed the sales blurb about the unshakeable warranty.
Regards
Lew
Re: ISE Appliances cease trading-who deals with warranty cla
Just over three years ago I had new windows, doors, guttering and all roofline components fitted at a cost of nearly £20,000, considerably more than the cost of an ISE washing machine. 😉 I did my research, chose a very well respected local company that had been in business for almost 30 years. In the course of my business I had seen many impressive examples of their work. They did an excellent job and I was provided with my 15 year warranty documents.
Six months later they went into administration and to my deep annoyance I found that the warranty was unlikely ever to be honoured.
I still have my windows just as all the ISE customers still have their appliances. They are in perfect condition but if any problems do materialise I will have to pay whatever it costs to put them right. Sadly these things do happen, as has been mentioned, huge businesses like Comet and MFI folded leaving hundreds of thousands of people with useless warranties. I know it is of little satisfaction but that’s life and there are many more unfortunate things that could befall one than to find that your still high quality, working washing machine is no longer covered by warranty.
Re: ISE Appliances cease trading-who deals with warranty cla
Never believe the hype, which is why l never bought into the ISE ethos for my clients, the products being built by the companies ISE slagged off seemed to me as pure marketing. You cannot compare a semi commercial product against a domestic one, completely different beasts. So no never believe the PR especially if there are some obviously iffy claims.
Re: ISE Appliances cease trading-who deals with warranty cla
Why are people on this forum so keen to link this to failed window companies?
No, FENSA registered window companies have to provide 10 year insurance backed warranties to cover the eventuality of them going bust.
There were and have been specific reassurances given in this forum many times about the validity of (I) an insurance backed policy or (ii) an ESCROW type fund to specifically cover warranty issues in the event of company collapse.
You are right we will likely have to lump it. But not necessarily quietly, nor without at least question ing the propriety of the claims made previously.
These fora heavily promoted these machines and the “cast iron” guarantees given, in some ways the machine was marketed on these fora. It was a selling point to me – people in the trade, fed up with “throwaway machines” that break down and can’t be fixed, the provision of low cost parts for e future, etc.
Most of all, the promises of guarantees, protected even if the company went down – the company directors posted this directly on here. I’ve highlighted and bumped posts showing this.
It’s shady. Where is the money that was meant to be put in he ESCROW fund and where is the money that was supposed to buy insurance backed solid warranties?
Why are people not more shocked at the seemingly blaze and at times bizarre attitude to customers from previous directors posting in here? Where is the money that funded the protection that was purportedly sold? Has it been squandered and not protected. Where is the evidence that insurance products were ever bought, or did they simply not do that, try and keep repairs in house and then realise they couldn’t fund them?
It’s just supposition, but based on the scanty evidence of an escrow fund or insurance warranties that people can access one can only imagine what has gone on.
Since the minute I received a machine with no insurance documentation I have questioned this outfit. I asked questions, received reassurances and took the people posting in here involved with the company at their word.
My word is good, and I’m being careful not to be too personal. There will be customers rightly asking “where has that portion of my money gone that was supposed to provide warranty”. Who’s pocket is it in now?
Annoying as my posts may be, I’ve done nothing wrong. I have been honest. I have not misled anyone and am no charlatan.
Anyone involved with the company, just very simple questions – who were the machines insured with, where is the audited, protected ESCROW fund.
Until we know otherwise, this is not just bad business but possible shady business.
Re: ISE Appliances cease trading-who deals with warranty cla
Good luck getting what you want, John who you quote, left ISE about two years ago and he arranged all that stuff.
I have little to no knowledge of it.
What I do know is that ISE was trading in an insolvent position and proceedings to sell or shut it down HAD TO BE MADE LEGALLY! There was and is no option other than to pass or sell the business on and, there’s nobody that wants it.
No-one wants the service as, it was done at cost and nobody is interested in making a loss on it.
There’s currently no access to spares as there is no spares account set up with anyone bar ISE.
So, if you can find someone willing to take it on, stock spares for it and do all the administration for nothing or next to that I will happily hand over all the info I have to them, no bother at all. Regardless of any policy in place or whatever else, without the nuts and bolts to make it all work it’s a lost cause.
If you can’t find anyone, as I cannot, then that’s it.
K.
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