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Re: ISE Appliances cease trading-who deals with warranty cla
So your self employed then, sorry for my mistake, I apologise.
Re: ISE Appliances cease trading-who deals with warranty cla
I’m a mercenary. I’ve been stuck in a hotel in the middle of nowhere near some place called Northampton for the past week, although nobody has tried to kill me yet.
Re: ISE Appliances cease trading-who deals with warranty cla
Hold your breath, I am on my way with Martin!
Re: ISE Appliances cease trading-who deals with warranty cla
Any good at welding, l need 10kg of Argon before the Italian welder turns up tomorrow in the hope the catastrophic failure of a new product that sneaked through BS certification can be resolved and mod carried out at source before the brown hits the rotating plastic.
Re: ISE Appliances cease trading-who deals with warranty cla
The solution(s) to the problem of ise are exactly as jackal said.
Bottom line as retailer we are have to take the hit one way or another within the sogh. Its down to how you deal with it.
The ise10 machines are built well so i don’t foresee many issues and where there are genuine warranty covered ones i have several options to satisfy the customer and minimise my losses.Its not great by any means and there were indicators re ise a while ago, hence why along with others stopped selling their products (which collectively pushed ise down further) a business decision.
Jeremy
Re: ISE Insurance backed Warranty?
Read This thread.
Kwatt – is my insurance backed warranty in place?
Is the ring fenced warranty in place?If not, was the truth misrepresented?
Re: ISE Appliances cease trading-who deals with warranty cla
I’m sitting reading this with a 4 year old Ise 10. I still can’t work out if I still have a 10 year warranty, mine is the insurance backed warranty. I asked loads of questions after buying it when no warranty agreement came.
I found Kwatt difficult to pin down about the warranty and getting proof of the warranty I bought.
Was I right to find him obfuscative, random and was the potential problem hidden from customers asking direct questions about the safety of the warranty?
I’m shocked at some of the responses and the way the customer appears to be treated with contempt.
Re: ISE Insurance backed Warranty?
Yes it will be but, there’s no administration for it, way to access it, spares distribution or service network presently.
The administration ceased when ISE entered into the winding down process as staff were made redundant so, there is no staff to process any calls, spares or anything else.
The access method was, convoluted as I understand it and I know nothing of it. The staff that did know are no longer there.
Spares account vanished with the demise of ISE.
None of the engineers, like you or anyone else, will work for nothing and they need systems in place to take and make service calls, systems that as above are no longer there.
After Asko’s new owner Gorenje removed all credit facilities from ISE about eighteen months ago it started a chain reaction which ultimately led to ISE being placed into a position where it was trading insolvently. That is illegal in the UK and the directors had a legal obligation to suspend trading and ultimately close the company.
There was no alternative sadly and, barring the ability to see into the future Which I am afraid that I do not process personally, no way to anticipate that chain of events.
K.
Re: ISE Insurance backed Warranty?
Do you remember my questions about the warranty?
Do you remember your long reassuring replies?
Are you in any way apologetic, saddened by this situation or do you blame everyone else.
I think your reassurances were less than truthful.
It’s rather upsetting to trust, invest and be treated like this.
Re: ISE Insurance backed Warranty?
Yeah, because I wanted to lose loads of money I’d invested in ISE. :rolls:
Of course it was all planned out from the start so I’d lose a lot of my own money and hack people off…. if you run a business with that as an intent I’d say you weren’t very smart.
So, frankly, your jibes and insinuations I find rather insulting to be honest.
The cold hard reality, if you care about the actual truth instead of some made up fairy story is, you can do the best you can with the information that you have but, you cannot see or plan for every eventuality and to think that’s possible is, in my opinion, unreasonable to ask for.
So of course it saddens me, it’s stupid to think otherwise as I lost more than anyone, period.
It saddens me that staff lost jobs just before Christmas.
It saddens me that in many respects, in some ways due to legislation, that there’s nothing that can be done.
It’s a great shame that people quite possibly will lose over ISE and if there’s anything I could do about it I would but, I can’t.
But if it makes you feel better by all means, call me all the names you like, fire all the slurs you want but, it will not alter the situation.
K.
Re: ISE Insurance backed Warranty?
I haven’t made jibes. There are no insinuations.
I am sad for your financial loss and your staff.
People will read the comments you made, people will remember all the reassurances about the insurance backed warranty and ring fenced funds. I did not make these reassurances, I asked questions about these events. I think the reassurances were misleading.I am not a man to call names, nor slur anyone. I don’t think I’m doing that
I think I am honourable in how I behave. I stand by what I write on the fora.
You don’t appear to feel sadness for the customers particularly, do you blame those of us that bought and trusted in your product and business?
Will parts remain available so we can have repairs at our own cost now?
To say the insurance backed warranty exists but there is no one to administer it makes no sense and is essentially drivel. No usable insurance backed warranty ever existed did it? If it did it would still be available for me to call on as you’d have bought a policy to provide me with a 10 year warranty. That, unfortunately, seems to now have disappeared into thin air.
Regards,
Andy.
Re: ISE Insurance backed Warranty?
ajsdoc wrote:I think the reassurances were misleading.
I am not a man to call names, nor slur anyone. I don’t think I’m doing that
So you essentially call me a liar or accuse me of misleading which is tantamount to the same thing and that’s not a slur?
Then do it again!
ajsdoc wrote:You don’t appear to feel sadness for the customers particularly, do you blame those of us that bought and trusted in your product and business?
There are a number of factors involved, that is only one small part of it as there are a number of customers and a few dealers that, to be candid, deserve it as they are one of the contributing reasons that ISE failed.
I have sympathy for those that did not of course but in that regard it’s the old cliche of, a few small apples…
ajsdoc wrote:Will parts remain available so we can have repairs at our own cost now?
We hope so but, as there is currently no method to order them as the account was ISE’s, I cannot offer much more information presently, mainly as I have not got it to give.
K.
Re: ISE Insurance backed Warranty?
You are a man who likes the last word, so do I but you can have it by posting after this.
The people who read the fora will judge.
Not that it matters. You win.
Your company got my cash, based on your assurances and trust and I’m the one with a washing machine with no warranty which now may not be repairable even at my own cost if it breaks down.I’ll take it away from the personal. It appears ISE as a company misled me.
Post next, the last word can be yours!
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