- This topic has 96 replies, 18 voices, and was last updated 15 years, 4 months ago by
.
-
Posts
-
Re: I should cocoa!
DrDill wrote:I have yet to meet an engineer who can list the parts neccessary for a repair with out actually lokking at the machine and taking the top and back off!
You have met me. So that statement isn’t 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} accurate.
I can in a lot of cases pre-diagnose the problem by the fault description and by drilling the customer for information.
From my days in the field I could tell you with a 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}+ certainty what the problem was and if there were parts required before I walked through the door or even started the van to drive to the call.
But, that’s the benefit of working on a single brand or a few brands and limiting your area of expertise to that narrow field. It cannot be done on a wide range or product where you don’t have the experience or knowledge to do so.
It’s not magic, just amassed knowledge.
Just the same way that a mechanic can often tell you the probable issue, a doctor can or any other professional, it’s experience and it is proved wrong on occasion, true. But not so often.
Where you’re asked to work on all sorts of stuff, no, you can’t do this so much.
K.
Re: I should cocoa!
I think Dr Dill you have got alittle carried away with all of this.
1) Nobody has actually said they have stole from a customer.
2) What you charge someone is at your discretion. If you want to offer someone a discount on the normal price because there a good customer then thats fine in my book.
3) Nobody has said they have wrote a report to ber a machine over the phone .
4) Test equipment you may have a point I dont know.
I belive by your comments Dill that you belive it is rife of unscrupulous behaviour out there . I think you have taken a few off the cuff remarks the wrong way. At the end of the day its all hypothetical.
Oh and Martin I wasn’t missing anything I was just following the thread trend . 😆Re: I should cocoa!
There seems to be a lot of jumpy people out there, read through my posts and then tell me if i have referred to anyone in particular, go on read the posts! Thats right i havnt named any one!!!!!!!!!!!!
Now read the threads that have the posts in about the subjects i talk about, yes bingo!, the writing is on the wall, i have only highlighted what others have talked about!!
I JUST DONT AGREE WITH SOME OF THE PRACTICES OTHERS USE! MY OPINION, YOU CANT TALK ABOUT FREEDOM OF SPEECH ON HERE THEN COMPLAIN WHEN OTHERS EXERCISE THAT RIGHT.
Oh and by the way, trading standards dosnt make any allowances to descriminate between customers reference services/charges, so to do so would be perhaps an offence.
Re: I should cocoa!
DrDill wrote:I JUST DONT AGREE WITH SOME OF THE PRACTICES OTHERS USE! MY OPINION, YOU CANT TALK ABOUT FREEDOM OF SPEECH ON HERE THEN COMPLAIN WHEN OTHERS EXERCISE THAT RIGHT.
Sorry, where’s the complaints?
You also cannot have a debate and expect everyone to simply agree with any one point of view.
K.
Re: I should cocoa!
As usual, serious points overlooked, and more interest in trying to trip me up on things, but that is what you get when your in the school playground surrounded by those with the loudest voices!
I could have predicted what your response would have been Ken, but indulge me, give me and all others out there your opinion on the 4 points i have stated, go on answer them, ( i could also predict your response on that too)
Oh and by the way there is many on here who could diagnose a fault in 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of cases, but that is not what i was concerned about, but you know that dont you.
Re: I should cocoa!
rolf wrote:Oh and Martin I wasn’t missing anything I was just following the thread trend . 😆
That’s fine by me, I’m just sat here reading all this whilst suppin’ my cocoa! 8)
Re: I should cocoa!
DrDill wrote: read through my posts and then tell me if i have referred to anyone in particular, go on read the posts! Thats right i havnt named any one!!!!!!!!!!!!
I see. So you think it is just fine to spray accusations of malpractice around on a forum open to, if I have my guess right, over 1000 people? And you don’t think any of them has a right to feel aggrieved by your sharp-tongued remarks?
I would gently remind you that you may be making assumptions about people’s actions from their words which are not the same thing.For example, if you were to read my posts regarding insurance quotes by e-mail properly, you would have to admit that at no time did I mention that I had actually done any such action. (I haven’t, but as I said, I think I would in the circumstances described by Martin in his first post.)
What is so sad about all this, from my point of view, is that you have distracted me from the train of thought I was taking as I made those remarks. I will be developing the idea further once I have finished dealing with the stress you have caused me in making your ludicrous accusations.
Right now I’m off to work. Back this evening.
Mike.Re: I should cocoa!
leavemetogetonwithit wrote:I was joking; sort of.
But in reality, in such circumstances, I think I would risk putting in an estimate, quote even, for the cost of bearings + inner drum replacement (or welded drum if appropriate). I don’t think the insurance company would be very likely to take me to court, even if they did bother subsequently getting a second opinion and I turned out to be wrong.
The only way I would consider I had come unstuck is if they asked me to do the b****y job! But then I could just say I was too busy!
Mike.I think YOU have stated that you would give an insurance estimate with out seeing the appliance!!
I dont make accusations or assumptions, i am making my comments on what others have wrote and YOU wrote the above not me! And by the same token, dont write things on a forum that is read by 1000 odd people if you dont want any one to respond!! IT WORKS BOTH WAYS.Oh and a small point, its only you that has taken offence, why is that?
Re: I should cocoa!
wilf wrote:.without looking at it your just expressing an oppinion and can you charge for this?
wilf
Er, I don’t see why not. Experts charge for their opinions all the time. Even when you have a machine in front of you with the lid and the back off, you can’t always be certain what the internal mechanical state is, and the customer wants your opinion of how much it’s likely to cost before you start work.
Now, I really am off to work.
Mike.Re: I should cocoa!
I can estimate without the back off in many cases.
bearings,modules,pumps,filters to name a few
28 years says I am right in the majority of diagnosis before dismantling so saving time and effort but I must be a bit of a charlatan for even contemplating such a thing but my head ain’t up my backside looking down on everyone else who doesn’t agree with me. (if that’s possible).
I also won’t let the customer decide whether I will repair a machine that is obviously going to give trouble in the near future, I will estimate for the complete repair unless it uneconomic or the machine is in a bad way ie. rusty.
Wind your neck in DrDill ….please
RobRe: I should cocoa!
Okay Robra, now you are getting personal!
I am not looking down on anyone! I have just stated what i think is wrong, YOU NEED TO READ THE POSTS! I and my engineers can also estimate what a repair cost would be, BUT my point is this:- would you write an estimate for a repair, when you havent even seen the machine, that will then be used by an insurance company as a basis of an action regarding the quality of a machine, bearing in mind it could find its way in to a court action or in the hands of Trading Standards???? And also charge for it. If the answer is yes then i am sorry i dont agree with it.I could now tell you to go do something, but i am not that way inclined.
Re: I should cocoa!
DrDill wrote:As usual, serious points overlooked, and more interest in trying to trip me up on things, but that is what you get when your in the school playground surrounded by those with the loudest voices!
I could have predicted what your response would have been Ken, but indulge me, give me and all others out there your opinion on the 4 points i have stated, go on answer them, ( i could also predict your response on that too)
Oh and by the way there is many on here who could diagnose a fault in 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of cases, but that is not what i was concerned about, but you know that dont you.
But you completely failed to offer any answer and point out where the complaints are.
The only complaining I can see is from you about schoolyard stuff and all that, which you seem to have deferred to a few times when you don’t appear to get the opinion that you want.
So, I will ask once again, where are these complaints that you are talking about?
I’m sorry but you seem to have a real issue with me and that’s absolutely fine but I do think that the comments in the above are unjustified. I was in no way “trying to trip you up”, you managed that all on your lonesome. You required no assistance from me or anyone else.
Commenting that you knew what the response would be is fine but, if you knew what the reaction would be why bother to post if you know what’s going to come back? Seems hugely pointless to me.
As to your actual points…
1/ Yes, I would agree that removing a customer’s property without consent is most certainly wrong.
2/ Charges vary and it may not be the case that the reason you state is the actual reason. If it were then I wouldn’t do that but I don’t think I’ve the authority to tell others what to do or not to do.
3/ Without accurate information I’d agree. There are some cases however where it can be done, especially in the case of a pierced evaporator in a fridge or suchlike.
4/ I would tend to agree. However having such items and being able to use them effectively are two different stories.
What I would point out though is that these are four different topics that should not be rolled into one thread like this as it’s too broad a range of topics that are essentially unrelated. And, that most of them have been covered in other threads, some many times.
K.
Re: I should cocoa!
Well at least you have answered my points and they all make common sense and that is my point in all of this, but i also accept that it dosnt still make your opinions right, i just agree mostly with them. Others wont say weather they agree or not and some say they disagree in the way they reply which creates the debate.
I dont have a problem with you Ken, dont know why you say that, i just think sometimes you should just answer some questions instaed of sitting on the fence.
I didnt answer the question because from the posts of others you can see that they are complaining about what i said, and as usual on here the pack follows the ones that seem to have the loudest precence on here, almost to the point that they dont question them, they are in awe of them!Re: I should cocoa!
Phew!!! thought this was a light hearted post when I first started reading it.
Martin, will you pack it in starting these barbed threads it just ends up a depressing mess :wink:.
Dill, got to say you’re like a dog with a new toy when you go off on one, you really are a great big conscientious old Hector 😉TC
These were light hearted remarks brought to you by TC and in no way reflect anybody elses opinion on UKW 8)
- You must be logged in to reply to this topic.