- This topic has 80 replies, 17 voices, and was last updated 20 years, 4 months ago by
.
-
Posts
-
Re: Indesit IDL500
Firstly this quote of “£200, less than a weeks wages.” Not in my household it isnt. Im a single mum so £200 is alot of money to me thats why i bought the thing out of a Catalogue
I do work btw but dont earn £200 a week lolRe: Indesit IDL500(in the pink)
I do appreciate that £200 is a lot of money.
I agree with you that the staining is a flaw, and that it should have been stated up front. This is why I think the item has been misrepresented to you.
One important point that has been mentioned is the opportunity for the retailer to put things right. It’s possible that they would be distraught at your dissatisfaction, and would genuinely want to help you. You might wish to sound them out first, by asking the question face to face – you’ll soon see if they’re willing or stubborn!
Another important point is that the majority (i.e. more than half) of cases are settled before the first hearing. A recent case of mine, against a well-known kitchen unit supplier, was settled the day after they received the summons. Litigation is VERY costly for any enterprise, and the decision to settle, in the end, is a commercial one, not a moral or legal one. The implementation of the law is not black and white, but very, very, grey. If you have genuine gripe then you can use this to your advantage. Many people use it on groundless claims and can make a living out of it!
Also, don’t think you don’t have get the points of law absolutely spot on when taking a case to court. The Court will expect you, as a lay person, to be slightly muddled about it and to not fully understand the law’s technical points.
It’s all about perception – if you act without emotion then you’ll appear to a have a convincing grasp of the law, and they will weigh up the risk and pay you off. Some would way “probably”. In my experience it’s been “always”. If you want to have a more private discussion about this then the facility exists on the forum to exchange private messages.
Re: Indesit IDL500(in the pink)
millimog,
Would this be a pertinent moment to enquire what conclusion you may have reached as to the source of the staining?
Was it as some have suggested, the “Spag Boll Scenario?” a “Maelstrom of Magnesium?” or perhaps “Sub-standard Soap Suds?”
….or have you been hoodwinked by all the ‘Law & Litigation’ claptrap into believing it must be the fault of the dishwasher and you are just deciding on who to sue the pants off?
Be that as it may, and in the interim, you may be interested to know that whilst I personally have never ever come across any make of dishwasher that has turned pink as yours has. But I have a customer in Wokingham, Berkshire who’s dishwasher turned a beautiful shade of flourescent blue! 😕
That turned out to be a chemical reaction between the iron sulphide in the incoming water supply reacting against the liquid detergent they were using at the time. 🙄
Since I recommended they switch to using a powder instead, the blue has faded almost totally (except the lid of the dispenser for some reason – but it does look better in blue anyway) 😀
Re: Indesit IDL500(in the pink)
Hello again
I got in touch with trading standards and they say that i am within my rights to do something.
http://www.dti.gov.uk/ccp/topics1/facts … odsact.htm
They advised me to write a letter (recorded del) stating that i am entitled to something (in my case part refund hopefully)
so i will let you know the income
🙂
Re: Indesit IDL500(in the pink)
Surely there is a case to be had against the processed food manufacturers who use food dyes that might inadvertently affect certain materials and plastics used in the construction of some domestic appliances, which they have not warned about on their product labels.
The only certainty is that there are those who will always make a good living out of promoting the blame culture that pervades through our society today. I am obviously talking about that section of our society who would feel that £200 wouldn’t even cover lunch, let alone a dishwasher.
Del
Re: Indesit IDL500(in the pink)
I have come across this situation several times before, pink staining or yellow depending on whether you eat alot of kormas or bolognaise / ketchup etc.
I had a machine, which was not an Indesit, still under guarantee and the soap dispenser & cutlery rack had gone a lovely shade of pink. The customer wrote to the manufacturer concerned who decided to allow us to replace the stained items as a goodwill gesture, which I did and the old pink items were returned for analysis.
The cause was the food colouring additives in the tomato ketchup staining the plastic and the customer was advised to scrape off as much of the residue as possible or even a quick rinse off first before putting the plates in the dishwasher and to use main brand detergent. Whilst the customer was not overly happy about this she did agree to try and the problem never re-occured. I’ve used this approach several times since without replacing components with no comeback.
If the previous machine was a Hotpoint then it’s safe to assume that it was produced by Bosch which puts it in a totally different league to the Indesit and as previous posters have stated, dishwasher technology has changed since you bought the Hotpoint, lower price = cheaper components and of course we now have lower water levels to make them more energy efficient which could potentially make the staining worse.
Put a small amount of ketchup or curry sauce in a small quantity of water and you end up with nice coloured solution which the filter cant trap it as it dissolves into the water, cheaper detergents don’t help this either. Also bear in mind that some of the Hotpoint/Bosch dishwashers used grey plastic on the interior components so staining is harder to see.
This sounds harsh but I seriously think you need to change the way you go about using your machine in future, regardless of manufacturer. As Martin has said, a change in detergent may mean that the staining can be removed from your machine and after all, when you chose your Indesit, which factor did you look at – the colour of the interior or its price ?
Re: Indesit IDL500(in the pink)
Interesting reading this, I’ve been to quite a few baskets that have gone pink where the wheels haven’t. I have always put it down to different materials in construction, chemicals in detergents along with different levels of softness in the water. Where a customer has requested new baskets, under guarantee, we’ve complied.
So, I wonder why Indesit haven’t sent along an engineer to at least look at the problem? Why millymog has been unable to get satisfaction from Indesits Customer Service? Why, the level of unhelpfulness? Got to be lessons there for those of us who like to think we are good all round businesses.
Best of luck millymog, however you get this resolved, I don’t think I can help but thanks for the info and will you post your eventual resolution, please.
Thanks
Kevin
Re: Indesit IDL500(in the pink)
http://www.frigidaire.com/support/FAQ-Dishwasher.asp – Faq 12
http://www.consumeraffairs.com/homeowne … shers.html – 1st topic
http://www.mgservices.ca/page_dishwasher.htm – 5th from bottom.
http://www.kanataservice.ca/FAQ2.htm – about half way down the page.
Mainly US sites but it’s not an “unkown” issue 😉
Dave.
Re: Indesit IDL500(in the pink)
Out of curiosity Millymog what detergent is it that you are using and what wash cycle as these have never been mentioned? Both these factors could have a huge bearing on the problem as has been pointed out by others.
K.
Re: Indesit IDL500(in the pink)
Thanks for all the tips guys
I didnt realise how much this would go on for lol
@ Kwatt I used finish. Finish powder, rinse aid and salt, as recommended by indesit
As ive said numerous times, they should put a warning in their handbook or description that their plastic may turn pink
thats all really
I will have a nose at those sites thanks Dave
Once again thanks for all the feedback 😉
Re: Indesit IDL500
softus wrote:
Alex wrote:
Honestly I cannot see what the fuss is about.Here’s an idea – don’t post on a topic if you can’t see what the fuss is about.
Alex wrote:Sorry if this does not seem to be a positive response, but it is something you will have to live with, and won’t affect your life in any shape or form.
That’s for millimog to say, not you or anyone else.
Because I’m a realist, not an ambulance chaser.
As far as I’m concerned………… Subject closed & move on.
Alex
Re: Indesit IDL500
Alex wrote:
softus wrote:
Honestly I cannot see what the fuss is about.Here’s an idea – don’t post on a topic if you can’t see what the fuss is about.
Alex wrote:Sorry if this does not seem to be a positive response, but it is something you will have to live with, and won’t affect your life in any shape or form.
That’s for millimog to say, not you or anyone else.
Because I’m a realist, not an ambulance chaser.
As far as I’m concerned………… Subject closed & move on.
Alex
Sadly, you believing that the subject is closed is not the same thing as the subject actually being closed.You haven’t added anything of value to this topic, so goodbye and good riddance.
Softus,
I’m going to tell you this once only…
Trolling is not allowed on this site and will not be tolerated. If you wish to make a fool of yourself and simply dismiss others fine, go back to the newsgroups or wherever else it was that you came from.
Answer posts properly or not at all or you will be moderated, personal attacks such as the one above I will not tolerate on this website.
K.
kwatt wrote:Softus,
I’m going to tell you this once only…
Trolling is not allowed on this site and will not be tolerated. If you wish to make a fool of yourself and simply dismiss others fine, go back to the newsgroups or wherever else it was that you came from.
Answer posts properly or not at all or you will be moderated, personal attacks such as the one above I will not tolerate on this website.
K.
You’ll have to spell it out then kwatt, because:
1. I don’t know what trolling is;
2. I haven’t attacked anyone personally;
3. The implication that I’m making a fool of myself is a personal comment – the very thing that you’re objecting to;
4. You haven’t defined what you mean by “properly”.I was the first user to reply to millimog, and have been thanked as such, and have since suffered the reams of nonsensical and opinionated comments posted by others, the latest of which was itself dismissive, as was yours.
If you wish to discuss the content of my postings, in a non-hypocritical and civilised way, then I’m happy to converse using private messages, but I’m not impressed by the public manner of your criticism – poor show from a moderator by any yardstick.
- You must be logged in to reply to this topic.