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Re: Rate reduction issues
It would be good to know as mentioned in the first 2 posts of this thread but other than asking all the members I doubt there is anyway of finding out.
On a side issue, are we planning on taking WTA membership forms to the meeting to recruit any wannabe members?
Re: Rate reduction issues
Lawrence wrote:Agreed we must be careful not to be “bounced “into something just because events are happening quickly ,On another point I wonder how many RC agents are WTA members ?
First point, absolutely!
It is a LOT of work, trust me, I’m doing it for Amica and it takes both John and I a lot of time to get stuff done. It’s staggering the amount of things need doing to make it all work.
Second point, who cares, but likely a good few? 😉
K.
Re: Rate reduction issues
Just to update, I’ve left a message for Peter to call me back, will post when spoken to him…
And Ken… We care 😀
Re: Rate reduction issues
😯 Just had a debit note from CDSL. £100 compenstion to Repaircare direct customer…
1st I’ve herd of this… Guess what, Mark Reilly is unavailable :rolls:
Re: Rate reduction issues
After speaking to the customer, seems he is STILL waiting for a refund AND / OR any compenstion settlement, YET I have recieved a debit note… The following was posted in the RC Forum to get my point across, and hopefully generate some negativity toward RC…
Received one this morning for £100.
Relates to a Repaircare chargeable, where the appliance couldn’t be repaired.
Spoke to the customer, he is perusing compensation for wasted time etc and that he had to buy a new appliance because we couldn’t fix it.
Also spoken to Mark Reilly who has advised to put this in an email which he can escalate.
AT NO TIME HAS ANYONE FROM REPAIRCARE CONTACTED ME REGARDING THIS CUSTOMER. THE FIRST I HERE OF AN ISSUE, IS THE RECIEPT OF THIS DEBIT NOTE.
I WILL NOT BE PAYING IT. What Repaircare decide to do regarding compensation claims is NOTHING to do with me.
Might I suggest in future, Repaircare CONTACT ME regarding any complaints that have been received where I will gladly investigate.
Could Repaircare also provide written documentation stating that any compensation agreed by Repaircare is to be debited from the engineer?
Beech Appliances Ltd is MY Company, I MAKE decisions regarding compensation, NOT Repaircare or ANYONE other than me.
I expect this to be cancelled immediately.
Adrian Welke.
Re: Rate reduction issues
Lawrence wrote:
Agreed we must be careful not to be “bounced “into something just because events are happening quickly
I agree. I think we need to differentiate between what we want to do and what we can do.There is no point in the WTA losing credibility by going off half cocked and then grinding to a halt when we come across something we hadn’t thought of.
Re: Rate reduction issues
Bernard has spoken in the RC Forum:
Thank you for your comments regarding this matter.
I will try to answer the points raised in the thread.
We are all working very hard to ensure the current DSGi work remains within our business, we have had no indication that the current arrangements will change. Part of my responsibility is to ensure DSGi stay with Repaircare
Regarding NESN, we were disappointed we did not get the work- we did quote for the work but we were not successful on this occasion. We will continue to work with DSGi to quote for new work as and when the opportunity arises.
Job volumes seem to be causing a concern-looking at our data we have maintained job volumes in line with previous years. The recession will have reduced certain job volumes (for example Coverplan)-but new work has made up for this loss. We are currently in discussion with several new clients and expect to introduce new work in the coming months.
The management team at Repaircare want to assure all our service providers that we will work tirelessly to maintain current business and bring new profitable business to our service providers.
Our clients, customers and service providers are vital to our success and we intend to maintain our success.
We will of course keep you updated with future developments.
Thank you and regards
Bernard Harrison
Head of Business DevelopmentRe: Rate reduction issues
If he claims the job numbers are the same then it proves what people are saying that they are taking on more engineers and spreading the jobs around.
Re: Rate reduction issues
washdoctor wrote:He says one day next week, but I’ll confirm more when I ring him later 🙂
Hi AdeAny news from Phil have you made contact?
R u contacting him for your interest or are you looking at a bigger picture?
Let me know I would like to meet up with you there if you plan a visit.
Steven
Re: Rate reduction issues
Hi Steven,
A ‘Provisional’ date has been agreed via Phil & Peter Jay for Tuesday 24/08. Am waiting for confirmation on this. Gimme a call Friday (07896 568569) when i should have confirmation by then 🙂
Ade.
Re: Rate reduction issues
washdoctor wrote:😯 Just had a debit note from CDSL. £100 compenstion to Repaircare direct customer…
Just had my July contra (Payable August)… They’ve taken it!
:angry4:
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