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Re: Why do Customers ……….
2 Spare part queries I took in the last few days. The lass in spares had a couple of days off, so I stood in.
Case 1. I answer the spares line to a request for a glass oven door outer to fit a Tricity Bendix cooker. Conversation went like this:-
Customer, “Hi there, I need an outer door glass for my oven”
Reply, “yes sir, I will need product number and serial numbers if possible”.
Customer, “No problem, product number is ******** etc. and Ser No *********
“Brilliant”, says I, “Surprising how many people expect us to find what they want from just the basic model number, expecting all doors to be the same”. As I price it up, I go through the details to arrange a direct delivery as he was 100+ miles away, during the conversation I confirmed what was on my screen, “Door, oven outer, in Green”.
“Oh no!” says he, “My door is Silver”.
That’s odd”, I say, “Definitely Green on here, lets run through it all again”.
So go through the whole process again, and yes, as per the product code & model the door is Green, that is when he sounds confused.
“Oh my old cooker was Green, that was replaced 3 years ago with the Silver one, the numbers I gave you were from the booklet of the old Green cooker”.
“Sir, why did you give me the number off the Green cooker that has since been replaced by a Silver one”.
“Well, I thought it would be the same, as the cooker came from the same store and fitted exactly”.
At this point, sarcasm crept in at my end. “So you are telling me that despite the fact the cooker is Silver and you are ordering a Green door, yet you expect to get a Silver door because you have replaced the Green cooker with a Silver one”.
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Case 2:- Customer phones for 2 shelves to fit a door of her E/Lux fridge. She gives all the numbers and places the order.
2 days later, on the phone, “ The shelves you sent don’t fit, they must be wrong”.
We go through the routine and confirm all is correct, she was having none of it. So to make sure, I ask, “Did these numbers come off the appliance itself”?
She says most emphatically, yes. I make her look again, and sure enough all agrees.
Then the clincher, “Well I couldn’t find a label on the fridge so I took it from the label off the other fridge I keep in the garage”.
“Is this identical to your fridge in the Kitchen I ask”.
“Oh no!” came the reply, “the fridge in my kitchen is a Hotpoint iced diamond.”
You won’t catch me taking spares calls again in a hurry.
Alex
Re: Why do Customers ……….
cleaning the fascia panel whilst you are testing with the lid off comeing very close to spraying timer with cleaning fluid or letting there kids run wild trying to play with your tools and you have to be nice to them or the one i had today when i got there the person who was there could not speak english which was very difficult when i tried to find out exactlly what was going on with the machine. has i was told customers are there to test us. and what a good job they do!
Re: Why do Customers ……….
(Male) Customer complaint of towel getting stuck under drum (WM 63)possibly because he overloaded it, now it makes a noise on spin. Check drum and the spiders gone. Explain this to customer and he says ” Oh yes I took the back off and i’ve seen the spider but it looks ok :?”I try to expalin about the pulley but get”look son, not trying to tell you how to do your job, but I am a diesel engineer and I know what a spider is ” 🙄 Then proceds to pull out the machine and take the back off .”there look”
“yes sir its a pulley” 8) 8)Re: Why do Customers ……….
“My son says the elephant has gone in my oven, can you fit a new elephant? How much is a elephant?”
Re: Why do Customers ……….
customer today complaing dishwasher not washing properly got there and had stuck normall salt in and was saying that the tablet kept dropping out of disspenser i just give up the world is full of idiots called customers! 😡
Answered the phone today – big mistake. Dour Yorkie says “Come and fix t’washer”
“Make and model” says I.
“Don’t know – it’s a white one” comes the reply.
By this point, Mrs P is laughing her socks off – she does this all day.
“What sort of car have you got, just out of interest?” I said.
“2000 Ford Focus GLS 1800” he says.
“Sports pack?”
“No, but I took the aircon and electric pack” he says.“Phone me back when you’ve got the same info on the washer,” I said.
AND – he DID!
Regards,
Chris the Penguin.Why do customers..
Sit with a faulty appliance for two years then it HAS to be fixed this week before they go on holiday??!!
Of course it’s my fault that I don’t have the required spares sitting here waiting on the phone call…plonkers! 😆
K.
And why do they persist in booking a PM call then phone in at 2:00pm asking why the engineer hasn’t been yet. 😕
K.
Re: Why do Customers ……….
Book an all day call and when the engineer gets there says “you can’t come in because I’m preparing dinner can you come back later”, it’s now 4.30 pm, how much later???
KRe: Why do Customers ……….
why do customers know that there oven doesn’t work hasnt done for months make do with using hob and mircowave then invite whole family round for xmas dinner and then remember oven broke spend all xmas evening tryin to get engineer. I love em last year had 3 charged them £100 call out 8)
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