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Re: Do you recognise this?
I’ve even had a customer who swore it must have come out of his machine & cannot see why he should pay.
Best thing was it was in the days of Currys Philco same day service, I got there in the winter at gone 7.30 p.m. & he moaned I was late. Compounded by the fact it was a cottage in a village, there were no outside lights and analogue mobiles didn’t work in the area, so I had to drive up & down the road, looking in gateways until I found a modern bungalow called Glebe Cottage. (No logic in that name at all, it wasn’t even near the church).
As soon as I looked at the kitchen & whilst he was telling me the machine & our service was cr@p, I was mentally adding the vat to £60. Our service fee at the time was £28 + vat, but I made him painfully aware that as I was out in the middle of nowhere that time of night & he was not prepared to wait 24 hours, “this is what it will cost you sir, had you waited until tomorrow when I have a pre-booked call for this area, it would have been a lot cheaper!”
Tee Hee.
Alex
kwatt wrote:I hate to say it, but it may well be a motor fault, but you’d swear it was just the module that was faulty.
Think “Nexus” Alex without the obvious nature of it. ;
K.
This still blew the board with the motor & the heater disconnected, and the plug is good and clean as well as no signs of a leak. The inside of the machine is pristigne and no one elsle has looked at it.
We also bridged out the interference supressor on the suggestion of MFI tech. still no joy.
Alex
Re: Servis M3022/M module blown!
You don’t have to tell me about it with those things.
MFI/Servis APM8502. Engineer called & found pump failed due to filter being hidden behind the kick board when MFI installed. Fitted a pump and found no action, on investigation, module was blown to bits. No earth fault as sensitive trip/ecb was on site. Ran through all cam positions with the door switch contacts closed testing continuity, all clear and reading as should be.
He ordered as module & door lock, called back, fitted the board, BANG. Spoke to a guy @ MFI tech who said it happens all the time with these boards, try another board. So, we ordered another board, fitted it a few days later, you guessed it, BANG.
Went back with another board, fitted a timer just in case, switched on, BANG. Again checked all coponents and the condition of the loom, all looking good. So ordered board number 4.
This time we uplifted the machine & lent the customer one from our sales. Fitted the board, another timer, disconnected the motor, heater & capacitor, switched on & BANG. Fault is 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} L-N as our safety trip set up is good using 2 Rccd’s.
This has cost us 4 modules, 3 Journeys to visit, 1 to uplift and supply a loaner, which is now deemed to be a used product which we felt had to provide as we were getting grief from MFI customer care. We have yet to go back & pick up our machine, which will be another visit. Comes expensive when the board is utilised as a fuse.
MFI has agreed to exchange the thing, but I bet they won’t reimburse me for the 4 boards as well as 1 timer, 1 pump & 2 door locks. Let alone all the visits and the depreciation of our loaned machine.
Is this the record? is it still likely to be the module? if not what the hell was it? I hate throwing the towel in.
I thought we had seen the last of those when we finished with Servis goods, now we have Merloni D/Washers made in China, badged MFI coming back to haunt us.
Re: LG Toploader WFT1031TP
Believe it or not the boards are rated a lower voltage than UK 230v.
Is it no wonder? I did think they had got over that one though.
Re: Anglo Iberian Services
Alex wrote:I sent a letter of termination to A.I.S. a week ago, 29th April to be exact.
To date I’ve not had a reply, not even a phone call. This concerns me as I would have expected at least an inquest or enquiry from Graham Smy.Alex
Just put this up again as it was lying dormant, thought a bit of profile wouldn’t go amiss. No change from the above, still no phone call etc. They (AIS) tried sending me a Lofra call and considering Lofra owe me money, I faxed it back. Not even that action generated a response from AIS. The call did come back through ISDA but once I put Wendy in the picture, that was the end of that. I will be going legal with Lofra very soon.
What I find disconcerting is after many years loyal service to AIS and what I thought was a good rapport, no phone call from Graham, nothing. No doubt they have something in place as we finish in a weeks time, and we will stop accepting new work as from Monday 24th May.
Sad really they couldn’t take the trouble to pick up the phone, no doubt they are aware as to my reasoning and either reluctant or not in a position to discuss the matter.
Alex
Re: Free Estimates
These clowns that offer free estimates, where do you think their living comes from? They wack it on the parts, fit bojack bits at hell of a mark up or make up for it on another call later in the week. Someone somewhere pays, and yet the customer is ignorant enough to believe that they are getting a freebie.
For the last 2 years we have had a company saturate our yellow pages, they come from the other side of Southampton, must be over 100 miles away, yet the advert has ghost phone numbers for all the decent towns in our area. They advertise no call out on completed work. How it works is, if they don’t complete the work or sell you a new product, you have to pay. Therefore, if you say no, then get your cheque book out, as it will cost £40. Have a repair there & then and you avoid that fee, but of course you now pay labour. There isn’t a determined labour charge, it all depends on the nature of the job, if you find it is too expensive, which it usually seems to be, they sell a new machine. Is there anything free in that?
We get customers phone us all the time and are quick in telling us that such & such company doesn’t charge a call out, they refuse to listen to any sense; such as, “If you call a taxi to your house do you expect them to come for free”? Then a few months later the same customer phones us up, they have been sold a bottom of the range Tricity Bendix 1000 spin machine from this company & it has gone wrong under the guarantee. Invariably this is a customer who was on our sysyem from the past and they had a fairly up to date Zanussi 1200 spin product. Our engineers tells me that some customers have told them the “engineer” from this lot turned up on the doorstep with a sales brochure instead of a tool box. Wev’e even known them write of Ariston or Hotpoint products which carry a 5 year parts warranty.
I just hope that trading standards drive them out one day, but the point I’m making is, the competition under those terms are rather unbalanced.
Re: Frost Free
I can never understand why there is so much fear around Frost Free.
I will give an idiots guide if that is o.k.
Usually the freezer evaporator is laminated looking like the inside of a car battery, wound around that, or inserted within is a heating element. Most effects of poor results will be down to excess ice wrapped around the evaporator, all you have to do is eliminate the reasons as to why.
There will be 2 fixed stats attached somewhere in close proximity to the evaporator. 1 is usually set at –10 deg C this will either end the heating cycle, or initiate the end of the defrost period by forwarding the timer. The other is set at +40 deg C and this will open circuit the element in case the defrost over does things.
All the above is controlled by the defrost timer, this as a rule cuts in 1 or 2 times a day and sets the whole process going. Most defrost timers are set at 20 to 30 mins defrost time, unless interrupted by the 10 deg stat.
There are electronic versions where a board replaces the timer and the stats are sensors instead. In this case the sensors are either positive temp coefficient or negative temp coefficient, depending who made the product. Whatever is used, the difference in the sensor bulb temperature is read by the board and that in turn makes the decision what happens regards the defrost cycle.
Common failures: 10 deg sensor/stat playing up. Sometimes 40 deg open circuit, look for system being short of gas as this will cause such an effect. Heating element open circuit, common if wrap around type & the odd timer sticking. To test it out, (as long as the evaporator is colder than –15 degrees) Initiate defrost by hand and see if the element does start to heat by having a temp probe very close to it. If not look at the –10 deg stat and the element. Bear in mind, if you have been messing about with the door open, the 10 deg stat may have operated in any case. The pcb sensor types are usually mere reliable, sensors can be checked by taking an ohmmeter reading when cold, and see if there is a reading change as you warm up the probe.
Hope that helps, the biggest obstacle with frost free is ignorance and blind panic.
Alex
Re: Charges!
We charge £60 + vat per call no matter how long the engineer is in the house, even multi visit if parts required. We sell it as a £40 inspection fee plus an additional £20 labour fee if we complete the work.
If gas or integrated appliance it is £70 + vat. Unless customer takes the built in out of the unit, or we can repair from the front.
Once we get it through there are no hidden charges and that is all they have to pay except parts, no problem. If the repair is not completed, too dear or parts not available, we reduce to £40 + vat.
Re: Anglo Iberian Services
I sent a letter of termination to A.I.S. a week ago, 29th April to be exact.
To date I’ve not had a reply, not even a phone call. This concerns me as I would have expected at least an inquest or enquiry from Graham Smy.
Alex
Re: Zanussi Hobgoblins !!
Zanussi built in does have a 2 year warranty, are you aware of that?
If under 24 months old & you have proof of purchase. 08705-929929 for your nearest repairer.
Re: The Worst Machine Ever Built!
andy_art_trigg wrote:What about the Hoover top loader made in France? Was is A1004 or something? .
Yes I remember that thing, made by Thomson.
But it pales into insignificance when compared to the Candy top loader.
They had a counterweight to make the drum return with the doors at the top when finished, all very well but the weight of the clothes negated that, only worked if the drum was empty, and if that was the case the drum is already in the right place from when you unloaded it. If you ran it empty on a test phase, it would vibrate.
There were bearings at one end of the tub only, god knows why as they used to last about 18 months. Major job when they failed.
The heater was accessible from a small plastic aperture in the side of the cabinet, trouble was you could test there, but not remove the thing as there were nowhere to put your hands or a tool to remove said heater. Great if the customer had set it going with the doors open, as everything used to jam into the element. You were also guaranteed to slash your wrists on the edges of the access opening. That is before you get to strip out the tub.
The indicator dial on the programmer had to be inserted in such a way over the top of a plastic projection on reassembly, a work of art in itself.
After over 30 years and seen em all, nothing to date beats it, not even the Zanussi Jetsystem W/Dryer WDJ1013 1987 to 1993.
I must now go and lie in a darkened room after recalling that heap of rubbish.
Alex
Re: I.S.D.AL. & L.G.
One other small point I must reinforce.
I am/was a direct agent & yet to this date have had no letter or notification from LG that they are moving the service to CDSL. This makes me wonder if either I’m still an agent, or they have taken a leaf out of Brandt’s book, and terminated ALL agents without notice.
To be fair to them, thay had at last got their act together & I’ve had some charming correspondence with Hazel of late. But I’m suspicious nevertheless.
Alex
Re: I.S.D.AL. & L.G.
kwatt wrote:Well after a phone call the facts given were…
LG admit that their service on washers has been poor and do not blame the agents for the current attitude.
LG state that ISDAL refused to update their systems and get information back quickly. Also no stocks held.
LG are prepared to pay more for a better service.
K.
Interesting!!
Good of LG to recognise the fact agents were unhappy. Bit late though.
“ISDAL Refused to update their systems”.
Thing there is they are only as good as their worst service agent/engineer. If they (ISDA) are not fully informed, then they are not in the position to pass back any information.
“LG are prepared to pay more for better service.”
They paid me more whan I was a direct agent, however they gave me worse service. Hence I took the option of taking less money from ISDA for better support.
Service Force waved them goodbye even though they provided all the training & technical support.
Sorry LG, you had it all wrong, perhaps another time.
Re: I.S.D.AL. & L.G.
The above is all well & good, but it was running that way through Richard & ISDA. You could order via ISDA and they maintain and control the account. ISDA was left with the hit & problems.
My mistake was ordering direct from the website under my own account number. To compound my issues with them, once upon a time I was a direct agent; but after the inordinate amount of rejections, non payment & gross lack of support I decided to take less money & run all LG through ISDA.
For all that they aren’t so bad as Brandt & I’ve wanted to get rid of LG for 2 years.
Alex
Re: I.S.D.AL. & L.G.
Plastic tubs.
You would have thought an alarm bell would ring; to see 6 orders of substantially large cartons all identical in content and order number placed in minutes that something was wrong. Even when loading it all onto the dispatch system or the delivery wagon. UPS who delivered to me had to use a different van that day to get it all on. 4 more turned up later in the week and I refused to sign for them.
Before you think the obvious that all done electronically and there isn’t anything in the system to flag this up, Distriparts with whom my Monthly bill is nearly £12K, does pick up any unusual transactions and they will phone us.
I’ve just phoned my local Euronics dealer to tell him that L.G. are going elsewhere and he is spitting feathers.
