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Re: Advice to hotpoint customers
The 5-year parts guarantee has been in operation since the mid-1980s by several companies. To my knowledge this is the first time it’s ever been extended in such a way. For it to happen at the height of the credit crunch and with the recession looming ahead I think it’s very significant indeed. If it was such a good idea financially to blanket cover all products there is no way it wouldn’t have been done before. I doubt this is a genius new idea to make money, I suspect it’s more a desperate (and probably ultimately futile) action.
Re: Are there any decent mini washers?
Is the fire in the picture necessarily for it to work Martin?
Re: Are there any decent mini washers?
Thanks. Both seem reasonable to recommend to anyone insistent on buying something like that.
Re: Advice to hotpoint customers
I haven’t had a chance to read every single post on this thread but has anyone asked the question why Hotpoint have all of the sudden offered to repair any of their appliances under their five-year guarantee no matter how old? Why would they suddenly do this? Are they struggling for money or desperate for work for their engineers?
Re: Tea for two……..not on your Nelly!
I used to love the old ladies who offered a drink when I was fixing a vacuum cleaner in the lounge and turn up later with a tray with, as they say in these ere parts, “all’t bag-o-mashings”.
i.e teapot, milk jug, proper cup and saucer, sugar bowl and plate full of fancy biscuits.
I always had a dilemma when the plate of biscuits was a little too plentiful, say a blue ribbon wafer biscuit, a couple of digestives and a couple of chocolate biscuits. Was it just there so I could pick one? Or maybe I was expected to have a couple? In such a case I would just leave one digestive so as not to appear greedy.
Re: Christmas, Yes, I know…
I was thinking it might be nice to pop up to Scotland for the Xmas do and bring the missus too – maybe make it a long weekend. Unfortunately the rooms appear to have all gone. Mind you someone mentioned £127 for one night which seems a bit expensive.
Is the “do” fri and sat? What exactly is on offer 🙂
Re: “all my glasses taste of lemon”
eastlmark wrote:what do you reckon may be causing this problem then?
I would say not holding the camera steady 😉
You should have advised them they should have been balanced out Mark. Half down the left side and the rest down the right side.
Re: What would you do?
Nice easy job. I would only advise them to look themselves if I was really very busy and didn’t want any more work or if I didn’t like the sound of them or they were in a dodgy area etc.
Likewise if I was selling toasters in a shop I wouldn’t advise someone wanting to buy one they were cheaper down the road. Best way to impress customers is to do a good quick job at a fair price.
Re: A funny call
Found this http://www.answerbag.com/q_view/476260
Some of the answers are very funny.
Re: Tea for two……..not on your Nelly!
Speaking of cups O tea it reminds me of a competitor of mine who lost a few customers with his “proactive” cup O tea solicitations. Apparently he’d go to a customers house to fix the washer and whilst she was explaining the problem to him he had a habit of interrupting them mid flow and saying, “What’s that noise?” in a startled manor.
The customer would be puzzled and start wondering what he could hear and he’d say something like, “Oh sorry, I thought I could hear the kettle”.
Not everyone appreciated his unsubtle hints.
I used to ask for a drink of water please. Most people would start to get one and then say, “are you sure you wouldn’t prefer a cup of tea (or coffee?). I also found many of them put the kettle on for want of something to do when I went out to the van to fetch something and left them just waiting in the kitchen.
Re: Cowboys still riding the range
simonb wrote:I got sick of this and now quote the customer for a “motor service”, brush change(gen carbs), comm stick and clean up of old carbon dust and insulation test. still charge the same.I hate being dishonest in anyway its just plain bad for business, but sick of dishonest customers.
I don’t agree that this is in any way dishonest. It might be putting a spin on the service but it can’t be dishonest if you are charging the same price. It just makes the customer feel they’ve had better value for money and lets them know it’s not just shoving a pair of brushes in.
Re: New tool for dealing with water escapage
I usually added 10 bob as sundries. That way I made a profit on every sundry item instead of it being a hidden cost to me. Why would you pay for all the sundry stuff you use yourself?
Might not sound much but how much do we spend a year on grease, wd40, insulation tape, electrical connectors, emery cloth etc. ?
Re: New tool for dealing with water escapage
In theory, no engineer should have to pay for them as they should be charged to the customer as any other part used is. You would have to be careful not to over do it, or use them unnecessarily but you could easily stick a few pounds onto the bill for any used to at least cover the costs if not make a few bob profit.
My customers pay for everything, WD40, sealant, grease etc. these should be no different.
