[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Martin wrote:

CHRISX wrote:
Could You please let Me have a website address where I could find a similar Trade price so that I could take a Screenshot in case I want to argue the point about not having an Unbranded Compressor fitted.

Unless you have a trade account then a website address would not be accessible to you. But as luck would have it I do have a trade account and have taken a screenshot for you from a leading trade supplier (see below):D

“Hello again Martin”,

Thank You very much for doing that for Me – I really appreciate it.

Unfortunately when I click onto the attachment it cannot be viewed as a full Page but I have taken a Screenshot of the area where the Price is [obviously plus VAT].

From your previous comments about this model of Compressor being fitted to various Manufacturers Fridge Freezers I HOPE that the Breakdown Cover provider / Engineers department do supply these or another Branded Compressor – although I would not know any other `Good Quality` Brand Names – any suggestions of `Good` Branded Compressor Manufacturers ?

It would be very useful to know a few Brand Names before I try to speak to the Engineers Office [IF this will be possible ?].

Thanks very much for your help with this.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Martin wrote:

CHRISX wrote:
Ifound a Bosch `approved part` Compressor which fits my Fridge Freezer Model on Partsmaster – it is £224.00 with Express Delivery – obviously I will NOT be getting one of those !

Then you may be surprised to learn that those same compressors (Danfoss NLX11KK) are available in the trade for as little as £65. They are standard fitment to many other makes of fridge freezers including Hotpoint and Hoover. So even though I suspect the compressor is working OK they may well throw one in for good measure being as they are relatively inexpensive. 😉

“Hello Martin”,

Thanks very much for the information about the Danfoss Compressor – the Partsmaster price is obviously exorbitant – over 3.25 times the Trade price ! [not inc. Express Delivery]

Could You please let Me have a website address where I could find a similar Trade price so that I could take a Screenshot in case I want to argue the point about not having an Unbranded Compressor fitted.

I would speak to the Engineers Office [hopefully] and ask about what Compressor they intend to fit then if I am not happy I would see if I could purchase the Danfoss Compressor and have it Delivered before Friday.

I would really appreciate it if You could help Me with this.

Regards,

Chris

P.S. I am not getting the reply notification Emails from the Forum – do You happen to know if this is something that randomly occurs ?

The `Notify Me when a reply is posted` Box is ticked and has been ever since I started this thread.

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

lee8 wrote:As sure as pig’s shiting the changes to your policy would not have happened if there was a possibility they could be challenged.

As for your Danfross compressor there is no reason to replace it unnecessarily, having said that it’s done 8 yrs work, how much further that continues, who knows. They do fail. Due to the size of lok ring joints needed on Danfross comp it’s more likely a Turkish made comp would be used, plus the comp would also be much cheaper option.

“Thanks lee8”,

My speculating about the possibility of the Breakdown Cover Company stating that my Appliance is `Beyond Economical Repair` has taken up too much of our messages – I have had no indication that this will happen and obviously I hope that it does not.

I found a Bosch `approved part` Compressor which fits my Fridge Freezer Model on Partsmaster – it is £224.00 with Express Delivery – obviously I will NOT be getting one of those !

I will have to see what the Engineer has to say about His colleagues `Diagnosis` and whether He is willing to listen to my descriptions of the Strange Malfunctions that started when I turned the Fridge Freezer back On after an 8 Day Defrost.

I will probably have to resign myself to having the Compressor replaced as well as the Control Module IF He decides that He has to stick to the Repair Jobsheet.

As I would have been prepared to buy a New Fridge Freezer if necessary I will have to look at the Repaired Appliance with an `inexpensive` Compressor as – IF it lasts another Year or so that is O.K. and I will be cancelling the Breakdown Cover in a few Months because it does NOT suit MY requirements for PROMPT REPAIRS!

I am FAR from Naïve about Product Warranties and Breakdown Insurance Cover – BUT where it would be `Inconvenient` to be without a Television or a Washing Machine for 2 or 3 Weeks waiting for a Repair – it is INTOLERABLE to wait that amount of time for a Fridge Freezer Repair especially in Summer – remembering that I am just Lucky to have been able to get the Appliance operating again this Week.

In future the Fridge Freezer that I purchase will obviously have a Year or 2 Year Warranty – I will NOT take out further Breakdown Cover.

I am guessing that an Independent Refrigeration Engineer repairing a Fault on a Fridge Freezer which needed for example a Control Module would be charging about £120.00 for the Part and then the Labour for the Inspection Visit and for the Repair visit – perhaps another £120.00 ?

I would guess that a Compressor replacement would obviously be more than that because of the Degassing / Gas Recovery and the Pipework connections / Re-gassing etc.

I would also have to take time off Work for both Engineer visits and as I am Self Employed this obviously costs Me Money – I am usually working too far from Home to go to work after waiting HOURS for an Engineers visit.

IF this guesstimate is anywhere near correct – plus the Money that I would lose by not being at Work on 2 Days I would be better off buying another Fridge Freezer [it would be less expensive !]- delivered hopefully in a couple of Days.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

lee8 wrote:This is why, as with any purchase a full understanding of the product is essential. Not all policies are bad, in fact, many customers receive very good service. It’s usually the ones who understand this process that gain the most.

As for solicitors, policies are standard and written using extremely competent people, so your average high St peeps unlikely to find anything. They will likely point out how transparent the contract is, ignorance is no defence in law.

Your terms will detail what will be the outcome if BER is deemed necessary, although this used to be a solution it is nolonger an easy option as since all businesses are under pressure financially a repair even a compressor and PCB is unlikely to cause BER as both can be purchased for less than £70 and pattern, reconditioned parts are options or parts have been previously ordered, paid for but not fitted, essential free.

If the engineer wants to BER, his option would be to monitor the system and deem the system as blocked or leaking internally, both are viable in your case, it’s not unusual for Bosch pipework to corrode internally.

“Hello lee8”,

Thanks for your reply.

Please read what I wrote about asking my Solicitor in my message to Martin – above.

Could You give Me your opinion about what I asked You earlier about whether a New – probably Unbranded Compressor would be better than trying to keep the Original Danfoss Compressor on my Fridge Freezer ?

THIS OBVIOUSLY ONLY APPLIES IF THE `REPAIR` DOES GO AHEAD.

I am serious about the question – I am wondering if having a `Cheap` / Unbranded Compressor fitted – would actually detract from the `Reliability` of my Fridge Freezer because it would be perceived to be a vastly inferior component compared to the existing Danfoss Compressor ?

As I mentioned depending upon the opinions of Yourself and hopefully some other Members I might try asking the Engineer to replace the Control Module first and then check the Appliance operation – before replacing the Compressor.

Thanks.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Martin wrote:

CHRISX wrote:
IF this does happen I will probably take advice from my Solicitor about not being informed about any Changes to the Terms & Conditions of the Contract when the provider of the Breakdown Cover was changed – just to see where I stand.

Don’t waste your money in solicitors fees as the ‘standard terms & conditions’ have been well established across the board to all that offer appliance breakdown cover. Sadly (I suspect) you will be offered a goldfish in a bag or a box of party poppers in exchange for your aged fridge.

“Hello Martin”,

You seem to have missed my point about Me speaking to my Solicitor even though You have answered my message attaching my quote:

I will be asking whether the Company can retrospectively enact Terms & Conditions that they did not inform Me about – NOT be trying to find any possible `Loopholes` in those terms and Conditions.

There is nothing about `Beyond Economical Repair` in the original Terms and Conditions that I received when I took out the Breakdown and Accidental Damage Cover for my Bosch Fridge Freezer – IF this has been implemented by the `New Breakdown Cover provider` all existing Customers should have been informed and supplied with a copy of those `Revised Terms & Conditions`.

IF I am Legally correct about this I would then contact the Retailer of the Fridge Freezer and inform them that I am NOT willing to have the original Terms & Conditions altered or `New Conditions` imposed upon Me.

My Solicitor is a Friend of 25 Years who would almost certainly advise Me on this as a Favour although He is abroad on Holiday at present – I do Pay Him the appropriate Fees when He acts for Me in other Legal matters.

It is unfortunate for Me that my `Aged Fridge` is in pristine condition and only a Refrigeration Engineer or Refrigeration Appliance Sales Person would be able to identify it as more than a Year or Two old – it would not look `out of place` in any Kitchen where a Freestanding Appliance was appropriate.

I suppose I should be happy that I have gotten 8 Years out of it – buying a New one will not really irritate Me – BUT the Breakdown Cover Company who are directly aligned to the Retailer trying to impose Terms and Conditions that I have never been made aware of is a different matter.

IF they try that I will attempt to Legally Force them to Repair the Appliance – IF that is a viable Legal option.

I believe that Companies changing the Terms and Conditions without informing existing Customers must be legally preventable in this type of situation.

“Sorry for the Rant”.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

SAMURI wrote:I am sure the insurance company will make you an offer and tell you it is BER.

If it is eight years old then you will only get a small amount of money towards a new Appliance in most case’s.

Bob

“Hello SAMURI / Bob”,

That is what I am hoping does not happen – the Repair / Engineers visit DAY is `Booked` but this was done at about 17:25 on Friday via whatever Booking process the Engineers use.

I am wondering if this type of very expensive Repair will be Flagged Up to the Admin / `Loss Adjuster` Department during next Week.

IF I am unlucky enough to be a `victim` of a possible Clause about `Beyond Economical Repair` I know that the offer of a Payment / Voucher TOWARDS a New Fridge Freezer would be VERY Small.

IF this does happen I will probably take advice from my Solicitor about not being informed about any Changes to the Terms & Conditions of the Contract when the provider of the Breakdown Cover was changed – just to see where I stand.

I previously had both Breakdown and Accidental Damage Cover – `Engineers Visit within 2 Working Days` – there was the `Repair within 21 Days of first visit or replace the Appliance` but I read this to be in unusual circumstances / when Parts are difficult to obtain and take longer than usual – Words to that effect – probably Impossible to quote / interpret for Legal purposes.

There was never previously a clause about `If the Appliance is deemed Beyond Economical Repair you will be offered a Payment / Voucher TOWARDS purchasing a New Appliance`.

But I have heard about this happening to People which is what brought it to my mind regarding this situation.

I would have been expecting an Engineers visit to `Diagnose` the Malfunctions within about 2 Working Days – some of which would display almost immediately upon turning On the Appliance – the Part[s] Ordered via a phone call or Tablet device and hopefully [Bosch Parts available] an Engineers revisit a couple of Days later to carry out the Repair / fit the required Part[s].

NOT – Request an Engineers visit on the 15th to be told that the Earliest Availability is a WEEK away – the 22nd – then on the 22nd find out that the next Engineers visit will be another WEEK away on the 29th – and still be in doubt whether the replacement of TWO expensive Components WILL `Repair` my Fridge Freezer !

IF NOT – I would not be surprised to find out that there was OVER a WEEK to wait for another Engineer – as I was told that `a Weeks wait is not unusual at all in London` !

As far as the Company is concerned I am without a Fridge Freezer since the 15th August [malfunction on the 7th – turned Off / Defrosted while on a Weeks Holiday] – I will be LUCKY if it is Repaired on the 29th.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

lee8 wrote:The engineer would not be the 1st engineer that assumed the clicking was a seized compressor, only to find out afterwards it was the PCB. The clue is indeed in the observations of the client stating the unit worked with the doors open.

If a systems engineer calls, l would expect he is used to misdiagnosis by the non system engineers and would carry our checks & at least fit the PCB 1st and run the appliance whilst he goes to another call and then return to check temps etc.

Or if it the company I’m thinking he’ll fit both as quickly as possible & blame any recalls on the 1st guy.

“Hello lee8”,

Thanks for your reply.

I am obviously hoping that it is the Control Module / PCB that is causing the various malfunctions and that replacing that will solve the problems – and that I will be getting a New Compressor fitted which SHOULD be a good result IF it is a good quality Compressor [?].

The existing Compressor is a Danfoss one – I obviously know Danfoss Heating products and in my opinion they are second only to Honeywell in quality and reliability – can I assume that Danfoss produce good quality Refrigeration Components also – ?

BUT – I doubt whether I will get a Danfoss / Named Manufacturer Compressor – so would I be getting a `Result` by having probably an Unbranded Compressor fitted – replacing my 8 Year old Danfoss Compressor – and obviously the r600 `Re-Gassing` – ?

I would like Your / a few opinions on this Please so that I can decide whether to TRY and suggest that the next Engineer does fit the Control Module first to see IF that does solve the problems.

IF I can influence the Engineer to divert from His Job Sheet [?] I don`t want to Talk myself out of a New Compressor IF it would be a `Result` to have it fitted to my 8 Year old Fridge Freezer ?

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Martin wrote:

CHRISX wrote:
Apparently the appliance needs a new Compressor and a new Control Module.

“Hello CHRISX”

He has used his ‘Get out of jail FREE card’, a standard quote made by someone who has no clue as to what’s wrong with the appliance. Then quotes the most expensive replacement part items knowing that any right- minded individual would not accept and therefore dispose of the appliance.

One argument you could have raised is to question WHY it would need a new compressor when it, in part at least, is successfully pumping refridgerant through the system? Likewise you may have quizzed the reasoning behind the need for a new module specifically and not the fan or sensors?

I think there’s grounds for a second opinion here or at least to query why TWO components are needed? Could it perhaps be one or the other, not both surely?

Why not ask your local independent refridgeration engineer in to take a look for that all important second opinion. An opportunity many local guys would revel in knowing the previous diagnosis what the standard ‘get out of jail’ tactic.

What’s there to lose, except having to stump up a lot of money on a new fridge freezer unnecessarily? Go on Chris…….:D

“Hello Martin”,

Thanks for your message.

I find it slightly amusing that when I was `questioning` what could have been causing the Strange malfunctions on my Fridge Freezer on here that I was told to NOT question the various malfunctioning processes and their relationship to each other as it would be impossible for anyone to `Diagnose` what was at fault from descriptions of the malfunctions – But now You write that I could / should have questioned the Engineers statements about the Compressor and the Control Module.

As You will have judged from my previous questions on here I AM the type of person to ask for further details or question information that does not seem correct to Me – even with my VERY limited `knowledge` of Fridge Freezers and I did question the Engineers statements.

When You read what I asked regarding the Compressor and the Control Module / Stuck Auto Defrost I am sure that my `rational` will NOT be correct from a Refrigeration Engineers point of view but I was asking from what I thought was a `Logical approach` – obviously hindered by my lack of Refrigeration Technical knowledge:

Here is what happened:

I could remember all of the Strange malfunctions and I had written out the sequence of events – similar descriptions to what I posted at the beginning of this thread.

As I started to explain what happened the Engineer turned On the Fridge Freezer and after about 30 seconds the Temperature Settings Display Lights went Off with a Click from behind the Appliance and immediately back On again [as described previously] – the Engineer stopped Me from explaining and stated `The Compressor has gone – the `Click On` noise indicates this` – `You need a new Compressor`.

Because I felt that I KNEW that the Compressor is NOT the `Main Fault` I then told Him that there were other malfunctions that as far as I know are NOT being caused by the Compressor and I explained further about the Heat in the Freezer / Stuck Auto Defrost AND the fact that when I wedged the Freezer Door open the Temperature Settings Display Lights stopped going Off with a loud Click and immediately back On again and I could then get the Fridge Freezer to operate / Cooling both the Fridge Compartment and the Freezer – this meant that the Compressor WAS Working – ?

He stated that this was VERY Strange because the Magnetic Door Switch should have stopped the Freezer [whole appliance ?] from operating when the Door was Open – I assured Him that this was NOT the case with My Fridge Freezer at present – I had left the Freezer Door Open for some HOURS and this was the ONLY way that I could get the Appliance `Working` on a temporary basis – the Freezer Door is then closed at various points to see when the Temperature Settings Lights Stop going Off & On with the loud `Click` – when that happens obviously I leave the Door closed.

He then decided that the Control Module needs to be replaced also.

If I had stopped explaining the series of Strange malfunctions when He stated `It is the Compressor at fault` – or been unable to describe the sequence of events I would now be waiting a WEEK to get a New Compressor fitted which I am SURE would NOT have solved the problems with the Appliance !

I then asked Him `Is it possible that a Sensor malfunction is causing the Control Module to turn the Compressor Off [loud click] and On again multiple times ?` and I mentioned that I thought the Sensors are `buried` within the Insulation somewhere in the Compartment walls.

The Engineer looked into the Freezer and Fridge Compartments to see if there were any visible Sensors – there are not – but He `doubted that a Sensor was at fault`.

At this point I mentioned that I am a Heating Engineer / Gas Engineer and although I am NOT a `Boiler Engineer` I have obviously dealt with Hundreds of Gas Appliances and for the last 20 Years or so they have been getting increasingly `Electronically Complicated` with many more `Parts` than the older `Basic Heat Only Boiler` – I stated that I have very rarely found that a Fault on a Boiler / Gas Appliance has been caused by TWO Major Components failing – as here in the case of my Fridge Freezer.

He could not comment on that.

The Engineer did NOT carry out any Electrical Testing of Components – He `Diagnosed` from the Sound / `Clicks On` made by the Compressor and from My descriptions of other malfunctions – as I have been informed vehemently on here `that cannot be done` !

There is NO COST to Me IF the Compressor and the Control Module are replaced.

I write IF because I am half expecting that I will be contacted and informed that there is a `clause` in the Contract that I am not aware of which states something like: `The Cost of a Repair cannot be more than the price of the appliance at the time of purchase` – and that in these cases the Customer will receive a Voucher TOWARDS the Cost of a New Appliance – amount depending upon the Age of the Appliance which was deemed `Beyond Economical Repair` !

I have seen the Control Module on the Parts Sales section of this website for £63.00 plus P&P – but it is over £100.00 on the Curry`s Partsmaster [?] website and I am guessing that a Compressor & Gas will be much more expensive ? – PLUS I was told by the Engineer about 2 Hours Labour for the Engineer who is qualified to work with Refrigeration Gas [r600 ?] and Install the Compressor and Control Module.

I am sure that this and the `Inspection Visit` will add up to quite a lot of Money – easily approaching or exceeding the Cost of the Fridge Freezer which I think was £350.00 in a Sale – supposedly reduced from £400.00.

In case You or other Members think that I should KNOW the Terms and Conditions of my Appliance Breakdown Cover Insurance – I DID at the time of taking it out BUT without informing Me [or other Customers ?] the Company changed its Breakdown Cover Company and I was never sent any revised Terms & Conditions – I don`t even know what YEAR that occurred.

Because of the `Stuck Auto Defrost` possibly happening again I would NEVER have left the Fridge Freezer operating with no-one at Home – so although I did get the Appliance operating again after the Strange malfunctions I could not leave it working last Week.

I have it working since Friday afternoon and this time because I did not have to `Find out by accident` about wedging the Freezer Door Open `enables` the Appliance to Operate – I had it working / starting to Cool the Compartments [temporarily] within about 20 minutes – I think that it reached the Set Temperatures in about 3 – 4 Hours.

Because of being able to get the Appliance running again I cannot see how the Compressor is the `Main Fault` – luckily I talked the Engineer into specifying that the Control Module is also replaced.

BUT – as You stated Martin fitting these very expensive Components MAY NOT `Repair` my Fridge Freezer IF there is a Sensor Fault !

With regard to getting an Independent Refrigeration Engineer`s opinion – I would obviously do that IF I were going to be Paying for this Repair [I would NOT Pay what this would Cost] but I am NOT.

IF I am going to end up spending ANY Money because of the Fridge Freezer malfunctions [IF I am told what I described above about an `Uneconomical Repair`] I would be buying a New Appliance.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

ELDAR59 wrote:Well the 22nd has come and gone, is there only me wanting to know the outcome?

“Hello ELDAR59”,

I saw your message at 02:40 on Sunday morning so please excuse Me for not writing a fully detailed reply now – I will post further details of what happened later Today / mid afternoon.

BUT – it was not `Good News` for Me !

The Fault[s] were `diagnosed` – this was apparently an `Inspection Visit ONLY` – the Repair was never going to be carried out on Friday as `Parts are NOT carried on First Visits` and also the Refrigeration Engineer who called does NOT do `Degassing` [Gas Recovery] / `Regassing` or `Pipework` !

Apparently the appliance needs a new Compressor and a new Control Module.

Because of these points I now have to wait at least another WEEK until Friday 29th without a Fridge Freezer.

I cannot get time to go with my Wife to buy a New Fridge Freezer until Wednesday so that would be no good – If I had known about `No Repair possible on First Visit` when arranging for the Engineer – having to wait a WEEK for that visit – I would have bought a new Fridge Freezer on the 15th / 16th rather than have the inconvenience of 2 WEEKS [at least] without one.

I have a Breakdown and Accidental Damage Insurance Cover with a very large provider for my Fridge Freezer and some other Appliances – I was never aware of this `First Engineers Visit to Inspect ONLY` – `No Parts are ever carried on First Visits` [although I understand about the Parts] – it is totally unacceptable to have to wait ANOTHER WEEK between Engineers visits / Parts available in the London area !

And there is NO Guarantee that the Fridge Freezer will be Repaired on Friday 29th IF there are other Faults – there is a clause in the Contract that `gives` them 21 Days from the First Visit to repair the appliance or replace it:

QUOTE:

`There are occasions when we will not be able to repair your appliance on the first visit` – [THEY WILL NEVER REPAIR ON FIRST VISIT IF PARTS ARE REQUIRED AS FIRST VISITS ARE INSPECTION ONLY !] – `If that happens we undertake to repair your appliance within 21 Days or replace it`.

END OF QUOTE

When I described ALL of the Malfunctions some of the Engineers comments about the appliance operation possibilities were contrary to what I had actually witnessed happening and noted at the time in writing so I hope that His Diagnosis / Parts replacement will encompass the actual Faulty components.

I wanted this to be a brief message because of the time [now 03:00] and the fact that I can only type with one finger – there are a few more details about the `Diagnosis` to add later.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

lee8 wrote:Typo should have wrote l.

Thanks lee8 for letting Me know that.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

lee8 wrote:Read the first comments. PCB is rodgered.

“Hello again lee8”,

Thank You very much for your `diagnosis`.

That is also MY GUESS [as I wrote to Martin] – the `Control Module` needs replacing.

I don`t know what You mean by `Read the first comments` No-one else has even `hazarded a guess` at what might be at fault on my Fridge Freezer.

Thanks again.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

lee8 wrote:I’ve come across very few professional peeps here that agree with any of my comments. I come from a section of the industry that police’s engineers, so some comments l make have caused offence.

The worse mistake people make is to over complicate situations, not helped in clients homes who when asked what is the problem usually start explaining faults several yrs in the past and eventually finish 5 min later.

A refrigerator only requires a few components to function. It’s the interpretation of the clients comments and opinions added to a knowledge of components used to achieve the goal that is key.

You’d be surprised how many engineers lack that knowledge, for various reasons, success is usually due to either previous experience within the brand or a good technical brain. The latter being less likely thanks to UK education policy of previous political inept morons. I actively promote training and industrial regulation of our industry as there is no Whitegoods qualification, so anybody can claim to be an engineer.

Now l duck with anticipation of the usual slagging off l get when l mention this subject.

“Hello again lee8”,

Thanks for your reply.

Although my explanations of the malfunctions are `Detailed` as in my First message in this thread I have not used any more detail than is necessary to describe exactly what occurred.

On this most recent after `Full Defrost` restart the malfunctions were exactly the same as I described in that FIRST message Plus the Heat being produced within the Freezer compartment / Stuck Auto Defrost.

IF You would not mind reading my First message on this thread again and adding the `Heat from Freezer compartment` / Stuck Auto Defrost at about an Hour after the Start Up point [When I noticed it] – what would YOU guess is causing these malfunctions ?

By the way – I am a Heating Engineer – Gas Engineer & Plumber – Fully qualified in all of these Trades having started with an Apprenticeship and I have various Electrical qualifications associated with Gas Appliances and Heating system Controls / Wiring.

And although I am NOT a Boiler / Gas Appliance Repair Engineer I have Installed Hundreds of Gas Appliances and associated Electrical Controls during over 40 Years in these Trades.

I mention this because I am NOT someone who has never dealt with Installing Appliances or with `Faulty Appliances`

I look forward to your reply – Please.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

lee8 wrote:I must be mistaken, that’s the problem with being a plonker, it makes it too easy.

As for the fridge, an appliance with less than a few parts is hardly going to confuse anybody with a basic understanding of the appliance, experience & a logical brain.

As for photos, you’d be surprised what anomalies us professionals can spot from what would appear to any one else.

“Hello lee8”,

When I wrote on this thread that I was disappointed that my VERY Detailed descriptions of the malfunctions on my Fridge Freezer did NOT enable the Refrigeration Engineers on the Forum to be able to work out from the operating sequence of the Appliance components what MIGHT be happening I was quickly informed that there were MANY Parts within a Fridge Freezer and that it was impossible to `Remote Diagnose` anything from my descriptions – irrespective of how `Detailed` they might be.

Your comment here is similar to what I had previously thought when I posted my previous thread about my Fridge Freezer and this thread:

QUOTE: As for the fridge, an appliance with less than a few parts is hardly going to confuse anybody with a basic understanding of the appliance, experience & a logical brain.

I do NOT mean any offence by that – I had originally thought that my detailed descriptions would have enabled at least some `educated guesses` – BUT I now realise after replies from Members that this was NOT a realistic expectation.

SO lee8 – I am afraid that some of your Colleagues / everyone who has replied to Me on the Forum would NOT agree with your comment.

Regarding the Photos – a Photo of `Flashing Lights` or Lights going OFF & ON would obviously only show the Lights either ON or OFF and there is no way to Photograph the Heat within the Freezer compartment – being caused by the Auto Defrost being stuck On – Thanks again for that Info Kwatt.

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Martin wrote:

CHRISX wrote:
I just hope that all of these `Malfunctions` will display themselves when the Engineer arrives.

That’s the one defining word we, in the trade, have always held out for you CHRISX…hope. Oh how we hope the engineers visit in the 22nd will be THE major step toward closure of this problem….hopefully! 😀

“Hello Martin”,

I am REALLY looking forward to the Engineers visit.

Not just because We are finding it `inconvenient` to not be able to have ANY Food or Drink in the House that is affected by the Warm Temperature – which is nearly everything that We Eat.

But also so that I can Update this thread by writing about MY GUESS that the Engineer stated that the Fridge Freezer Control Module needed replacing – OR whatever other problem He may find.

I know from previous replies that no-one could have suggested that this is the problem – remote diagnosis NOT being possible and I fully understand this.

Unfortunately – as You will have read – the 8 Day `Full defrost` has revealed more serious problems than I previously had – in fact the Fridge Freezer would doubtless still be working if I had NOT done the Defrost.

Obviously I realise that there were some `underlying problems` but I have NOT had the situation previously with the occasional `Temperature Settings Lights Flashing` problem to call in an Engineer because it was so intermittent – the lights would not have been flashing when He arrived because I had to get the Fridge Freezer working again each time because of the Food in the Freezer.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

lee8 wrote:

CHRISX wrote:
How is the cooker repair going?

“Hello lee8”,

I have NOT posted anything on the Forum about a Cooker problem – You must have read something from another Member with CHRIS in his User Name ?

Chris
No l don’t believe I’m mistaken. Maybe some photographs would help, l suggest taking lots of different sections of the appliance.

“Hello again lee8”,

You are mistaken – I have only posted threads / asked questions about my Washing Machine and my Fridge Freezer on this Forum.

To PROVE that I have attached a Screenshot from the `View Your Posts` search facility – this shows ALL of the Topics that I have been involved in on this Forum.

As for your suggestions about taking Photos – How would You take a Photo of Flashing lights OR Lights going OFF & ON – OR HEAT being produced in the Freezer compartment ?

Chris

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