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I’ve got a few tomorrow then that will be it for me.

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Thanks Dave 🙂

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Thanks for the reply Dave. Yes, that was my last resort if there is no other way to turn off.

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Steven wrote:I’ve had a few issues most have been sorted by area rep!, yes their new computer system update which was done last week I had call from sales managers to inform me of the outages. The invoice problem I have spoken to accounts about so hopefully their working in that one. What area are you in crescentapp? Who is your area manager?

Berkshire. My account manager is Matt. Orders are running ok again although I do notice orders now sometimes display the correct part number but the same part description as the first item right through the order. Invoice is ok though.

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Hi Chris. I run the same as you with just a small van. As electrofix says, experience dictates what you know to carry. As well as the brushes, I carry the commonal Bosch, Beko and Hotpoint pumps. Stuff goes in cycles so over the past 30 years or so, ended up with things I will probably never use again but in their heyday were a weekly fit. I rarely even fit caps now although I’ve got several values on board. I don’t keep many belts now either..appliances rarely seem to last long enough for them to get to a perished state!

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Ordered 6 parts for six customers on Monday. My parcel went to someone else on Tuesday. As parts were being fitted on Wednesday, my account manager assured me it would be duplicated and sent out for Wednesday. Nothing arrived, 20 minutes to get through to them, duplicate order had not ben finalised to go through the warehouse. They resubmitted order, “so I’ll definitely get it Thursday”. Guess what…nothing arrived. They phoned at 10.30 this morning. “Due to a very large backlog, 50 orders were not sent out and mine was one of them but it will be sent today for delivery tomorrow. It is now 7pm and “order being processed” so that won’t be here tomorrow. I’ve lost one of the calls as she is now buying a new dishwasher and I had to get a part direct from Zanussi on an overnight so that is another £22 wasted. They seem to be saying what they want you to hear but it is all just empty promises. They obviously have big problems at the moment. I am fully expecting my delivery to go elsewhere again once it eventually gets sent. My account manager has also now done a disappearing act since Tuesday and I have given up telling people when I think I will get back to them.

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Re: What is your average call out time?

We all used to work like lunatics. I paid a price at 53 when I had severe arrhythmia and ended up with a pacemaker at 53. Before that I was never ill and thought I could take on the world, in the company 23 years without a day off sick. I am now 57, work on my own four mornings a week and do 3~ 4 calls each morning. Another appliance engineer, an ex workmate and friend, same age as me, had a heart attack last year but luckily they got him sorted.
I love this job but no more mad rushing about for me, you are a long time sleeping.

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Re: Hoover Wdyn 855 d-80 drain error

Yes I would agree, I’ve had a couple of these and changing the heater cured both.

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Re: Zanussi oven ZOB330X grill problem

Thanks Martin, that’s helpful. Yes, I thought the same and already ordered one from Connect which I’ll take with me in the morning. Cheers, Mike 🙂

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