Forum Replies Created
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Posts
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Re: It has been suggested…
Yeah, Bryan’s constant “flashing” in a public bar was a bit of a distraction 😆
Dave.
Re: Repairer’s right to charge for not fixing machine?
gegsy wrote:Thats what I said Dave
I know, I was just chucking my two penneth in 😀
Dave.
Re: Zanussi FX1465 PCB.
Genuine part number is 973914792705001 which would appear to be the more expensive one going on my price from Connect but that could be a mile off knowing their pricing structure.
Connect part number is 5031687919328
Sorry 🙁
Dave.
Re: Repairer’s right to charge for not fixing machine?
He didn’t mis-diagnose, he tried to pre-diagnose (incorrectly on this occasion) which we’ve all done to try and save two visits which is beneficial to us and the customer as they don’t have to wait in twice and we don’t have to make two journeys.
Had he gone on an initial call and found the PCB faulty and the appliance was deemed BER by the customer then he would be fully entitled to charge for that diagnosis.
Remove the interlock, don’t charge for the interlock and walk away with £80 minus the cost of the part 😀
Dave.
Re: CDSL
I got this in a PM tonight:
I don’t know if you are a RepairCare agent, or if you know anyone who is who could be asked “quietly” as to whether they have had any probs with RepairCare of late – in particular to parts pricing anomalies.
As you probably know, as a repaircare agent we have to purchase our spares from CDSL ahead of the work and the cost of the spares are contra’d out of our payment for the job on completion.
We have noticed anomalies where certain price reductions to certain spare parts have occured after ordering resulting in our being invoiced for the higher amount at time of ordering but only being contra’d back the lower amount on completion.
An example – Micromark are having high volumes of glass failures on their oven doors. A replacement door was £35.99 – ordered for a job. The price of the door complete has been reduced recently to £10.00. This price has been applied to the job to be contra’d back to us -leaving us £25.00 out of pocket. Many other prices have also been reduced – too many to list.
Many of these reductions have taken place recently and unless an agent is on the ball – undertaking comparisons between order prices and invoice prices – the losses could be missed.
Appreciate it if you could find out if anyone else is having this problem – but quietly.
We have taken the matter up with Gary and it is still to be answered but it could be widespread and being swept under the carpet.Does this ring any bells with you guys who do this work ?
Dave.
Re: Diplomat ADP 8242 Dishwasher RESET
I think the part you mean is the flood protection switch, in which case the dishwasher is overfilling or leaking from somewhere and the switch has failed as it should have shown an error code.
Best get an engineer to be honest for this, these Smeg manufactured dishwashers can be a pain when leaks occur.
Power off if you decide to look further yourself please :zap:
Dave.
Re: AEG L12700VIT Bearings
Yep, it’s a Zanussi in a skirt 😉
The old Washcraft kit is the one ZN0526 from Masterpart and BRG942260 from Connect.
Dave.
Re: Hotpoint FFA90S Problem – leaked last night
Try a total defrost for 48 hours to get rid of the ice, it may have been a one off 🙂
If it recurs, an engineer is the answer with these as they are electronically controlled and hard to pinpoint the problem without testing quite a few components.
Dave.
Re: TV630
nor wrote:If the stat was faulty it would be relaying false information ?
If it is faulty then yes.
nor wrote:Shall I order a new one ?
That’s your call 😉
Dave.
Re: CREDA 48145 double electric oven
This one’s down to the customer to sort to be honest, it’s neither Creda’s or your fault this has happened.
As mentioned it’s a delicate situation but I wouldn’t be left out of pocket over this. The supply is to the customer’s house, their problem to resolve and take the power supplier to task over it 😉
Dave.
