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cheers Dave, I’ve recently opened an account with ASWO – when I looked at wow it was advising in stock — ah the joys
[h=1]PART OUT OF STOCK ON CONNECT SITE
hey presto in stock on ebay under wow discountsseems trade customers are being denied parts in favour of wow discounts
not a huge issue to buy of ebay – but another failure for connect relationship
Fridge Motor Air Damper Assembly : Sonxie 16003165800 FBZC-01 DC12v (MERC00480597)[/h]
ive got a mate who works for them, ill give him a call
we’re due for our monthly update, I see from the email today it’s not the usual manager, I’m guessing he’s been one of the redundancies
ally
yes theres a few using this practice -surely there’s a case to be had in regards to false advertising, but I’m guessing they have this covered somehow
thankfully a lot of customers are savvy and will search for a local company
but sadly a lot will just google and hit the 1st,2nd.or 3rd listing that says local and family run, same dayunfortunately and especially on mobiles, most of the listings are dominated by these companies
if you want to beat them to the top I would suggest signing up for google local services guaranteed
its a bit of a hassle took us months and its not cheap roughly about £5.00 per lead
but it will list your company on the top of Google above all these call centers
its not like PPC pay per click where you would pay if someone clicked on your add – you only pay when someone calls youone thing these pretender call centers cant do is claim a free Google map listing – so make sure you have one – this can have a huge effect as maps come up high on google
you can also spend time or money or both on getting your website to rank higher on google
rank higher on google – by getting high DA backlinks plenty of people on people per hour etc that can do this
don’t just get any old backlink get the highest DA you can afford – takes about 3- months for these DA links to work but you will start to see your website climbing.do some research about keyword SEO etc lots of stuff on youtube
if we all did this I’m sure we could take a decent chunk of profit from these companies – so go take your local customers backthe fastest way to do this is via google local service ( google guaranteed ) we have had 27 leads from google local services in the past 2 weeks
that’s 27 jobs that didn’t go to these pretender local family run call centersits not for everyone but google local services is #1 smart and effective weapon against these pretender call centers
im sure collectively we could have a massive effect on these companies
Ally
jobs from connect have been very slow for the past few months, we have seen a vast drop off in Currys work – I’m guessing if this is nationwide it must be affecting them
ally
looks like the same as currys logik – if so try the heater , I’ve had a few weird faults on these and the heater has resolved most of them
ally
once you work for them for a few weeks
they will insist you use a card machine they supply – so you won’t get paid directly from the customer unless it cash
they also will insist you advise what parts are required and they will order them, so you won’t get a parts mark up
if you don’t do this they will stop sending you jobs
so it starts off all Rosey
they then introduce unrealistic KPIs to monitor you made up by spike – but the 2 listed above are the main ones they will introduce
if you come across integrated appliances that you don’t have parts for you will have all the joy of removing and reinstalling at a minimum you will have a double journey for roughly £45
we tried them as work was slow during the pandemic ??? – but would strongly advise anyone not to use them
ALLY
done some work with them last year
they advertise on google same day next day repairs £59.00 (spend most of your time telling customers you cant call that day )
they don’t mention that repair will cost £79 plus vat that’s £94 you will be charging a local customer, then parts on top of that
you can make some margin on parts, but they will eventually try and supply the parts where you wont make anything
if you don’t agree to this,they will find someone else in your area and stop using you
sad fact that these companies are dominating google. especially if customers use a mobile which most people do now
do you really want to be charging local customers £94 plus parts, or £94 to remove a sock etc
Ally
