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Hi,
Dave or Woz should be able to help you with this tomorrow I should imagine as they’re all on holiday today. 😉
K.
Hi, just so you know the water stop hose is part number 688971773 and is priced at £66.57 excluding VAT and carriage on my 2003 price list, I don’t have a new PL for 2004 so I assume its unchanged.
Looks as if your tilers may have to stump up and, as Mark said, they must have given it a really good tug to do that damage.
K.
Product information is the font of all knowledge and the difference between an engineer looking competent or not in the eyes of the customer. Simply saying “never seen one of these before” totally destroys any faith the customer has in the engineer and the product in my experience.
Therefore for any manufacturer to launch a range and not inform their own agents is just total stupidity in my eyes. But then, I don’t pay the bill for all those exchanges.
K.
Hi Rob, probably be Tuesday before anyone’s back in the office to check it, but Dave should be able to supply one if it’s available.
K.
Heh, that’s just call centres in general.
Two years ago I asked almost 100 customers over two months or so if they wanted us to have a call stacking/queuing system and almost without exception they all said no. They’d rather use BT’s ringback or just keep trying than be put on hold and listen to a Casio Concerto. 😉
But you’re right, I was always taught that you had to answer the phone within five rings and a whole load of other stuff to create an impression for the company as that call is the first impression that many customers get, that carries a lot of weight.
K.
Yeah, I got that bit and I’ll send down a page if Bridie doesn’t mind translating to English for me as it’s all to do with templates and stuff. Problem is that bit of it may well be technical. 😕
K.
The way this was worded to me was as if it was a legislative thing, but I honestly don’t know and I don’t have the time to investigate it any further. But, if this is correct, the implications are immense for the insurance business.
Just think of the rise in premiums with this and CORGI’s new “initiative”. 🙄
K.
Yes Pat, it’s not a problem at all to get one for you, but it will most likely be Tuesday now due the holiday weekend. From memory they’re about £20ish plus VAT.
K.
If it’s the fill hose then it goes onto the water inlet valve to the rear of the unit.
However, if it’s bust to that extent you’ll doubtless need a new one I should think.
K.
That’s a bit odd Paul, is the water definitely coming from the machine and not perhaps the drain? Usually if they leak, they leak full stop.
The only other thing it could be maybe, that I can think on is the metering tank overfilling but I’m guessing to be honest.
K.
There are two versions I’d need the date code to be sure it was right. But for guidance..
Two PCB’s (I think, the diagram is not the best)…
The power card, 55X7768 is £83.54
The control card, 55X9723 is £58.76
Both are not in stock with me, or in France, with no ETA given. 🙁
Not a lot of help, but it’s the best I can do. 😕
K.
Well we pay £20 bi-annually for the MFI Identiffier disc but the only reason we do that is that we actually need the information due the volume of calls we get on those appliances. For your stuff I’m lucky if I see one a week.
Now consider the value to me. 😉
K.
Re: Spares suppliers, your opinion!
Just to give you an idea of what this can do….
Answers from Group: General Communication
How do you feel your current supplier communicates with you at present?
Excellently 0 (0 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
Good enough 4 (66.67 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
Could do better 2 (33.33 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
Poorly 0 (0 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
No communication 0 (0 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
Do you think that spares suppliers have enough technical knowledge?Yes 2 (33.33 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
No 4 (66.67 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})Do you think that spares suppliers should take more interest in UK Whitegoods and the forums?
Yes 6 (100 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
No 0 (0 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
Would you like to see specials and information from spares suppliers made available on UK Whitegoods?Yes 6 (100 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
No 0 (0 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})Obviously to have any sway it needs more than six people to bother doing it. 🙄 😉
K.
