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Re: Patten or Genuine Spare Parts ????
brian wrote:Martin – Yes, I do have an influence on what information is available on Partfinder. There are reasons why technical information is not available on the disc – and I’m sure you know why. What I would like to offer to the tradeas “compensation” is easier access to manuals at a more reasonable price. I understand that this would not be ideal but it’s a start. When and how…I’m not sure yet.
Without wanting to appear rude or too negative Brian, I really think you manufacturers are on the wrong track here.
We will not pay anymore to have information that should be freely available. There is, IIRC, some EU legislation which states that you have to make the information available, you may charge a reasonable amount for that information which is fair enough, but in effect after explaining to you why I would not pay for the CD ROM or DVD you now wish to charge me again for paper manuals with information in them that should be on the CD version! This sort of thing is why the independents are so jaded towards manufacturers etc. as it just appears to us that you’re trying to get still more revenues from people that, frankly, don’t have it to give.
It’s this simple, the independents won’t pay for it! The independents will just BER the appliance and recommend something that they can get information and spares for.
If you guys want an army of independents going through thousands of doors every month and recommending Hotpoint then you have to do what Hotpoint & Hoover always did, make the spares freely available and at a reasonable cost. Make the guys out there able to repair and understand them as if they don’t, they’ll just start recommending something else instead that does have those qualities.
In the good old days the machines were simple enough for most decent engineers to work it out easily enough and there were loads of them. Now with the plethora of models and constant revisions within a range it is becoming a struggle to keep up with the changes, therefore making repairs harder on goods which retail price is dropping. It is therefore not hard to see that, if there is not much value in a repair, then there is no value in paying for technical information.
I’ll leave you to work the rest out yourself, that’s enough free market analysis for today. 😉
K.
Itom, is this the actual fill hose that’s come away or something else? The fill hose should be grey and go to the water supply and if it’s got a lumping big valve assembly thing on the end where it connects to yoour plumbing then it’s an anti-flood one, which ain’t cheap.
There are no technical drawings really, just generic parts diagrams which will not show what you want.
K.
Brian,
Since most manufacturers have shunned the small accounts there’s very few of us that actually have accounts with the manufacturers persay, we are forced to use distributors and if they ain’t got stock of the genuine, tough, we use what we can get.
I was an agent for Belling and it was an uphill battle to get a spares account and that was as an agent! Usually they are wanting a turnover of XXX PCM when we use X PCM. 🙄
K.
Well I am absolutely seething fucking mad over the latest pile of dogshite from CORGI and I intend to make one hell of a noise about it!
And Smeg know already, I spoke to Sue Berridge about it earlier.
K.
Nice, but at £1,542.00 for the most basic one I could build, presumably excluding VAT, I don’t see many takers here. 😉
K.
Na Don, that’s just sales propoganda it tell us absolutely nothing really other than how they perform and the general concept of the control method.
The problem I have is that when (note not IF) we get a call to one of these machines we have absolutely no product knowledge whatsoever and yet they are probably already in the field! Now, when Joe Engineer calls in what’s he going to do? Look confused and even if it is a user error he’s going to start ordering up control panels and all sorts just because he hasn’t the first idea where to start.
Bad for us, bad for the customer, bad for the retailer and bad for the manufacturer!
I wonder if they’ll ever learn. 🙄
K.
Lies, spin, deciet and targetted communiques, we’ve seen it all before and I think many of us are sick of it. Employing such tactics will not serve NESN or anyone else very well in the long run as the truth will always get out, somehow.
There does seem to be some positive movement from NESN but I’m afraid that I personally feel that they have to address the core problems that they have created, which they appear to be shirking at the moment. Stringing us along with promises of work maybe, somewhere at some point just won’t cut it anymore.
Right at this point in time NESN has little or no volume on whitegoods repairs that I can see to offer, so even taking them on again in an attempt to reclaim the monies owed is probably self-defeating to an extent. If people are taking any WP court to get money it’s hardly an encouraging sign though is it?
We’ve all seen this pattern before with other WP’s through time, cast your minds back to Power Network, PESN, which was an ex-management team from NESN if I recall correctly who stung many of us. How many more times can we, the independent repair sector take the hit?
My sentiment now is that if they stop paying, or paying in full, then they have financial issues and should we really be the ones to carry that burden on their behalf? In the case of NESN, they can afford to buy the building that they reside in yet they cannot pay their agents in full every month! You do the math and work out who’s the fool.
K.
Hi Eric,
The part is easily available, about a week to get from France, part number 31X8671 which is listed as a white knob. This is the oval shaped door handle in the centre though.
Price including shipping and VAT would be £16.80, if you want it ordered just email or PM me.
Regards
K.
ironman, see the post in the other thread that you posted to. Search for “E2 error” and you shoudl get answers.
K.
Hi ironman,
If you read through the forums a bit there is a huge amount of information on the E2 error.
K.
Yeah Mark, I know. I just get hacked off with trying to keep up with product knowledge only to have new stuff thrown at me with absolutely no idea what it’s all about. I remember the days where we found out about new models when we got service call for one.
Fine, but these days switching the thing on is often a challenge let alone gaining access to the machine and testing it. The point being that the poor sap of an engineer is stood there like a pillock unable to tell the customer squat about the machine and it increases cost as every almost one of such calls is invariably a double visit and the engineer often jsut “guesses” what’s needed.
K.
Re: Patten or Genuine Spare Parts ????
You’ll notice a trend here Brian, many of the independent repairers feel that most manufacturers are out to see how much revenue they can reclaim from the indies, not how they can work with them to improve things. Sadly, we’ve not been proved wrong in this inherent distrust for many years by many within the industry who wish to use us, more often than not at our cost and, I am not just refferring to manufacturers there either.
As to spares sales we may be able to help you deal directly with the repairers from UKW, but I would have to discuss how to do that with you but I’m quite sure that most people here, myself certainly, would be more than willing to work with you on it. From a promotion point of view, you are more than welcome to post the current offers.
K.
I could speculate on possible scenarios, but I’d best not as I think I riled enough people already…. this week! 😉 😆
K.
