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LOL, I don’t think my other half would go for either. 😉
It’s no problem Jafa, the site is here to help people, that’s part of the remit. If we helped you out then great feel free to simply use the Amazon shop next time you need something from them, that’s enough really we don’t ask for any more. Letting others know about the site does us no harm either.
K.
I’ll get them done once I have all the details Richard, but you should know you’re invited anyway. 😉
K.
Jafa,
I had a look and that looks as if its been set on a test program to get that series of lights up or it could be an E1 or E9 error (if both lights were solid) which could indicate any one of about 10 different faults. 😕
If it’s on a self test to clear it, power off the machine totally. Re-apply power and within three seconds press the program button four times, then remove power totally again. Power back up and it should be reset. After that if you still have the problem it looks as if it’s time for an engineer to take a look.
Good luck.
K.
Re: Hotpoint Advertise Franchises!
It’s amazing what Google can unearth at times! 😉
http://articles.findarticles.com/p/arti … i_82261005
So looks as if both GDA and Merloni were and, one would have to assume, still are members of AMDEA so they have to meet the code of practise. So Dave as a retailer you should be quite entitled to put your complaint in writing to AMDEA’s office, you know the URL, or indeed the consumer should be able to as well.
I also picked up this little gem that I wasn’t aware of…
http://www.necgroup.co.uk/visitor/whats … 44&m=4&p=2
As well as…
5.1.3 As a guide to the life expectancy of an appliance, the following table has been prepared of the continuing availability of functional parts. (These are electrical and mechanical parts which are essential to the continued operational safety of the appliance.) Arrangements have been made by the Association of Manufacturers of Domestic Electrical Appliances (AMDEA) that functional parts should be available for periods not less than are indicated below, after the dates on which production of the appliances ceased.
Small Appliances 5-8 years
Cleaners 8 years
Direct acting space heaters “
Refrigerators and freezers “
Spin and tumble dryers “
Wash boilers “
Cookers 10 years
Dishwashers “
Washing Machines “
From the DASA COP
Which throws up a few irregularities in what’s being told to the government about appliance lifespans and the reality in the field that we see in relation to the pricing of spares etc. and some of the environmental arguments put forward. I have, dunno about the rest of you guys, seen spares either not available or extremely hard to come by within those timeframes or indeed just so stupidly priced no-one in their right mind would buy them. A discussion for another thread another time I think, but some food for thought.
I have emailed AMDEA and requested a copy of their Code Of Practise for reference as I couldn’t find my copy today to confirm absolutely the information in the last two posts I’ve made as I’m going almost totally from memory here.
K.
Hi Jafa,
I don’t have the fault codes to hand and, for the life of me I can’t remember what that one is, but I’ll answer it in the morning when I get access to the info if no-one else can tonight.
K.
Allan,
Dave will sort you out in the morning from his work if no-one else can do it this evening as that’s where all spares info is. 😉
K.
From what I can gather it is Del.
I have no firm facts to back it up as those numbers would be well buried, but reports of >7 days for an initial call are not uncommon with some stretching to weeks. Again, it comes back to a lack of investment in staff and/or sub-contractors to get that work done.
If Dave’s suggestion that there is no-one capable of servicing the product within the warranty period is correct then, if I recall it correctly, it’s actually a breach of law and most certainly a breach of the AMDEA Code Of Practice to which I assume Hotpoint/Merloni subscribe to. Even in it’s most basic form for the provision of service, from memory, AMDEA say that you have to attend within 3 working days and repair within 28 days from initial contact as that is considered to be a “reasonable timeframe” I doubt many customers these days would agree, but that’s where it’s at. If what Dave told me earlier is correct then Hotpoint/Merloni are already outside of that window and they should, if they cannot repair, offer a replacement product to the customer. Likewise for the retailer, the manufacturers have a code to work to as well as abide by the legal side of it and the way I’ve seen retailers attack this sort of problem before is to replace and issue a debit note against the manufacturer, when you don’t pay them they start to pay attention. 😉
K.
Joe, that may only be one section of it to be fair, but it appeared to show one section for the oven body and one for the rear which I didn’t price. Whether that is one side, top or bottom I’m not sure and I’ll need the correct full model to confirm it totally.
I think Smeg’s concern is that to replace the insulation is a stripdown and you will most likely have to disconnect a lot to get to it as it doesn’t look as if it will just slide out and a new one slide in. That would be too easy! 😉
Never having had to do that job I can’t say for sure though as it’s very rare to replace the insulation on a cooker. Which no doubt means that it will be a factory order from Italy, so don’t expect it to appear quickly.
Did you try changing UKW to a “trusted site” in your browser as that has been known to cause an issue with some ISP’s, notably AOL.
K.
Hi Joe,
You need to check the model number on the rating plate and give us the full model but the part is available, roughly £15 for the lower oven insulation.
And you show as being logged in BTW. 😉
K.
Re: UK Whitegoods Meeting No.3
Alex I’m totally convinced you get more holidays than the Queen but then she doesn’t even golf (that I know of) 😉
I’m assuming that this date will be good enough for most of us? If not speak NOW!
We (the usual suspects :D) were thinking on changing the format a little this time around for an altogether more congenial and enjoyable meeting. What we’d talked about was shifting the “anyone in the biz” to the Friday afternoon and having the repairer only one on the Saturday in the hope that more manufacturers/insurers/work providers could make an appearance on the Friday as opposed to the Saturday. Once more I’d like to re-itterate that this is not a “lynching” or “have a go” session when these kind souls take the time to come and talk to us, it’s supposed to be constructive event and create better relations which I think is a good thing. Often stupid problems are merely a simple misunderstanding and, as was seen at the last meeting, many of these can be aired and resolved or a compromise reached pretty easily when we are aware of what is expected and also the people we work for glene a better understanding of how we work.
The last meeting was very positive and constructive and, I for one, intend to keep it that way.
So again, I’m throwing this one open to anyone in the trade that wishes to attend and listen in, comment or offer the repairers any guidance that they can. I will formally invite some people in the next few weeks if the date is set. However, as is one of my preachings, the more we all talk, the fewer the problems and face-to-face meetings do aid that process tremendously.
There will be the usual shenanagins and (most probably) floor show on the Friday evening to keep us all amused and I may even have a little surprise there for a certain party that should be there. 😉
In the end this is a business meeting but with a heavy social aspect to it as well so we all learn, have a good time and come away from it a bit wiser than we arrived. The point being that it has to be fun as well as full of information and business stuff.
I’m going to assume that no-one will have a problem with this?
K.
Re: Articles
Many thanks to Penguin for the write ups on general principles, which you can read in the “Articles” bit now. I didn’t do anything to them P, no need that I saw. 😉
If anyone has any comment on these or wants to write up anything please let me know.
K.
It’s always fun when engineers run into one another, but today after the local advertising one of my engineers ran into an engineer for a German brand who was killing himself laughing about this asking if Craig (the engineer) had seen the advert. He thought the idea was hillarious.
I told my guys about it last week as I had posted.
Then a couple of BG engineers I happened to be talking to mentioned it, they also thought the notion was a bit of a giggle. If that’s the response from the troops on the ground…well need I say more?
K.
