Forum Replies Created
-
Posts
-
Re: Public Liabiltity Insurance
Martin wrote:What tips can anyone give though to avoid the claim for new lino and save our policy excess and future premium increases in the first place?
Be careful! 😉
Martin wrote:Does anyone out there get the customer to sign a disclaimer before work begins?
No point, useless in a court as you accept the risk as soon as you try to remove the appliance or enter the house to carry out work. They do not protect you at all however they do ensure that the customer cannot argue that you informed them of the risk.
The rules of the game are that you as a “competent” person accept the liability for your own workmanship and that includes gaining access to the appliance and your conduct in the house. Hence my advice to anyone and I rigidly enforce it with the engineers is that if there is even the slightest risk of damage they walk away, do not attempt it.
Sad, but it’s the culture we live in I’m afraid. 😕
Martin wrote:If so how do you word such a priceless document?
I have one if you want a copy I’ll post it here or email it to you on Monday, just remind me to do it. 😕
Martin wrote:How could I possibly have avoided what happened to me ( see first posting) in the first place?
You can’t, but you can defend it vigourously should the need arise although I’ll admit that’s a tough one. The first thing I’d want done is a site inspection by one of the engineers with a camera and go from there.
K.
Alex wrote:These days you are hard pushed to find 10 manufacturers. Most are amalgamated under larger Multi Nationals.
Well, it’s not rocket science is it? 😉
To be fair though it’s not the first time that i’ve heard that cr4p from a manufacturer. Unfortunately my labour costs and cost of vans, fuel, insurances etc., etc. are not fixed to the price of a washer at the local Currys or Comet branch as I politely remind them. Generally that goes down like a lead ballon, but often the truth stings a bit when it doesn’t go in your favour.
How anyone can link the cost of service to the price of the product these days is beyond me, I’m never done preaching that the old equations of gate price percentage to fund service just doesn’t work anymore. 😕
Alex wrote:I suspect this is a carrot & stick scenario.
More stick, less carrot. 😉
K.
Yeah and a lot of insurance companies are not interested beyond the £2M mark and it starts to rocket in price above that too.
On another note I’ve only had a few claims levelled at the company in the past few years, not one of which was justified, but I have taken a very hard line on it of late. I will question the validity of the claim and put some effort into proving that the claim is invalid and, I’m just as tough as the customer is on it as I suspect that 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of claims against us are probably a load of horse manure. My success rate of 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} speaks for itself. 😉
Torn lino, was the lino installed in accordance with the manufacturers instructions madame? Virtually no lino installation is, it’s supposed to be glued to the floor so it can’t move and tear.
Scratched flooring due to a toolbox, look about on the internet, the last one I had was a punter claiming we’d scratched an Amtico floor so I got the impact figures in lb pre sq. inch and proved that we could not have caused the damage, warranty claim against Amtico. 😉
As for hoses etc., well I just get the engineer back ASAP armed with a digital camera, they really go ape when you start taking photos of the damage. Good for inspection work too and saves a lot of hassles. But when they see that the evidence is going to be presented in that way a lot of them suddenly have a change of heart about claiming you.
You just have to be as ruthless as the punters I’m afraid or some of them will take you for a ride.
Thus far (touch wood) not a single successful claim in over 8 years.
K.
And just who’s going to pay for that?
Manufacturers won’t and, TBH, aren’t remotely interested and they don’t even insist on DASA membership. CORGI is only insisted upon because it’s legislation that makes it so.
Customer’s won’t, they won’t even pay for decent service as it stands, in fact most seem to expect to get service for next to nothing if not free!
In relation to the price of a house an electrician may seem reasonably priced, or even cheap, but in relation to most appliances out there now a couple of hours work is easily more than half the cost of a new one. How can you justify that cost to a consumer?
This industry I doubt will ever be regulated in such a manner.
K.
Somebody will probably check that in the morning for you as you need a parts DVD ROM for Electrolux product to check it.
K.
Re: Diplomat ADP0524
It’s made by Stoves for MFI, two are listed;
011534468 £62.78
081545300 £25.13The latter has a bulletin on it as it’s been changed from the original.
K.
Grim that anyone is regarded that way in the industry really, especially from a company that was once so well respected. But it would appear that they have not done much to redeem themselves of late at all.
Ho hum. 😕
K.
No I go for a hangover several times just to remind myself that I’m still alive. 😉
But I knew that opening that litre bottle of Gentleman Jack was a serious mistake after we’d already polished off a bottle of JD between us. We were being serious! 😀
The worst of it is…I got into the vodka the next night! 😕
K.
Most range cookers require a 30A supply, especially if it’s a double oven, 13A won’t cut it.
The Lofra ones seem ok, but bear in mind that they’re half the price of most of the competition and you get what you pay for to a large extent. 😉
The others I have no experience of, sorry.
K.
