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Re: Proline DWI 5212P
:boops: Deal gets done this Friday. Could fail before then.
OpCapita having paid a cheap price (£2) for the “product” might be best advised to take out an extended warranty in case it all breaks down:boops:
Re: Proline DWI 5212P
Lawrence,
the policy will still operate. It’s probably underwritten by an insurance company and they’ll be bonded. Comet was like as not just the seller of the policy and took a commission for such. It’s a shame Comet have closed their repair operation. I suspect it might be a precursor for a takeover. Perhaps COMET will be more appealing without the repair operation.Re: Proline DWI 5212P
I thought it might be time for an update. Prompted in part by a fault that has just appeared with my (now) three and a half year old machine.
Looks like the drain pump might be goosed.
Good news of course is the Total Product Cover policy I had the sense to purchase at the outset.
Bad news is the delay in the engineer’s arrival. Five days before attending.
Since the last post I made the machine has operated very well – until yesterday. It’s used every day, often with a full wash. All credit to the Chinese for their evident build quality. It would appear that the main issue I now have is with the lack of engineering capability – five day wait is a pain. Perhaps the Chinese could send over some qualified engineers? Could we have some with the sarcasm option removed though.
Only joking lads.
Re: Recommend me an American Style Fridge/freezer
Superfix,
I don’t buy rubbish……….I buy the stuff that engineers design, that reputable companies manufacture and service engineers make their living repairing.
I am a realist however.
There are some things I can control…..a decent holiday for example and I’m happy to spend good money on such……but rarely buy a package, generally put the deal toegether myself (well, my wife does mainly).
But white goods are a minefield. Only you service engineers REALLY know which models are reliable and which aren’t. It is worth bearing in mind though that Samsung are a BIG, BIG seller in Europe. One million plus RS21 model fridge/freezers have been sold over the past 5-6 years so statistically, there’s a good chance that many models WILL break down.
As regards meeding another (fridge/freezer) kwatt, I managed to “fix” the current one for long enough to allow Samsung to catch-up with the design fault, so I guess any future problems can be fixed likewise.
Who the hell’s Andy Hornsby superfix ?
Re: Recommend me an American Style Fridge/freezer
Pay a relatively sensible amount (£600-850), get a 5 year extension – providing this also costs a sensible amount (£200-275) and make sure that service contract is with a company likely to last the full 5 years – pay for the lot on credit card to get section 75 cover.
If the blighter breaks down in the warranty period you’re sorted anyway…..if it lasts the time and then breaks down in the extension-to-warranty period the service company will fix the problem.
Overall, the costs for a 5 year ownership period will be £800-1100 or £160 to £220 per year – with no worries, Any operation beyond that time and your laughing. When the 5 years are up prices will be relatively lower as that’s the nature of these domestic products so that seems to meto be a further argument against purchaing “the dog’s bollocks” of a machine.
Some of these expensive machines really ARE made on a Monday morning and could be prone to problems – with a warranty extension it’s somebody else’s problem.
My Samsung was “fixed” this morning under then 5 year warranty extension and it’s working a treat again now.
Re: Recommend me an American Style Fridge/freezer
When asked for a brand name that’s good the consistent reply from the engineers on this site is to “buy expensive”.
I cannot say if that’s good or great advice, accurate or just safe territory. I’m not a white goods engineer.
I really do feel though that if Joe public walks into a shop and purchases an appliance, that appliance should perform in a satisfactory manner from day one and for a “reasonable” period of time. To accept anything below this level simply because “not enough money was spent” is wrong.
If a manufacturer offered a five year guarantee it would make a bold statement. Most offer one or two years. Purchasing an extension to this appears a simple solution for minimal cost.
Samsung and Proline (Comet) have both come good with me of late so I’m happy to sing their praises at the moment.
Re: Samsung RS21DGRS Ice Build Up problem
UPDATE:
Samsung have very decently agreed to retro-fix the evap. cover (and fan), defrost heater and, I presume, thermal fuse as part of the warranty extension brought about by the Watchdog program.
This has restored my faith in Samsung; helpful to both of us I’m in the market for a LCD t.v. and Samsung’s look amongst the best to me.
I hope to have a perfect fridge again later this week.
WELL DONE SAMSUNG. YOU DESERVE A ROUND OF APPLAUSE.Mike
Re: Proline DWI 5212P
Comet repairer called, fitted the new upper arm and holder and it’s washed almost perfectly since then.
Looks like some bad connection in the upper arm assembly was at fault.
Well done Comet……..I’m very pleased with the service. Thanks.
Mike
Re: Proline DWI 5212P
smartin,
checked such obstructions. I always make sure the top basket is pushed full back. As I have it raised at is higher setting the connection at the back between the spray arm holder and the water inlet valve on the rear wall is solid. You DO have to ensure that connection is good though. Then, a couple of spins of the arm to ensure no collision with stuff below – or stuff protruding below the upper basket. Only if everything is well and truly clear do I then start it running.
It’s a good question though, and it’s best to assume I haven’t checked such things.
helo_75, you’re missing a brew, some good scenery, a pleasant customer who wants to work with the engineers to solve the problem. Your loss 😆
I’ve looked at the space issue again. Now I know how the unit door attaches to these machines (the Proline fitting I watched how it was done whereas the Whirlpool 3.5 years back was fitted whilst I was out. I now reckon any standard size machine abe to fit in a 600 mm space will fit.
So, again, thanks for helping on that issue.
Mike
Re: Proline DWI 5212P
Wards,
good question. The “hole” in the base unit is able to take any standard size dishwasher. However, my kitchen fitter, three years ago, installed the Whirlpool machine before he fitted the final island sink/drainer unit. This unit currently allows the door of the Proline to be opened fully whilst JUST missing this island unit. So, the depth of the machine is important as this places the door hinge further/nearer to the island unit. The door height is also important as a particularly high door would hit the island unit when opening and may not allow the lower basket to slide out fully – hence make loading/unloading difficult. I suspect that now my fitter (same guy) and I have removed the Whirlpool and fitted the Proline I can be a little easier on fitting.Don, thanks for some good solid advice there. It is appreciated. I will check all three makes – all integrated variants and it possible ensure sizes don’t cause a problem as described above. Never bought a Neff product but they have a good reputation. Had a Bosch washing machine about 3 years back – only lasted 2-3 years and was out of warranty. Replaced it with an expensive LG – the “quiet” one with no drive belts. Worked great for a couple of years (approx.) butnow makes as much noise as its predecessor.
Siemens. Know then well as Siemens/Nixdorf. Used ther computers over many years – very reliable – no experience with their white goods products.
iadom,
OK, I meant to type mono-tonal. It means singular. 😉Cheers, Mike
Re: Proline DWI 5212P
Jim,
my first post on this subject was AFTER my purchase.
Your advice is montonal……….pay big bucks/get good machine.
Time is somewhat irrelevant to me as I’m semi-retired. Washing glasses is, I admit, a pain in the butt. However, if the problem isn’t solved tomorrow I’ll request a change of machine.
So, guys. Which integral dishwasher should I purchase – remember, it needs to be from Comet as I doubt they’ll give me a cash refund (at least not at the outset).
So put YOUR mouths where MY money is. 8)
Re: Proline DWI 5212P
😆 Suedehead1. Course, my fan will be still working after the carcass has disintigrated in a pile of rust and enamel.
Alex, I see your point. But please tell me, what makes the repetitive and very frequent banging sound from the upper part of the dishwasher on more than the rare occasion? Also, when this noise has been evident throughout the ENTIRE wash cycle why are the glasses in the upper section more dirty than usual?
Now, of course, I’m no expert as many of you love to point out but I have an enquiring mind that looks beyond the obvious. I removed the spray arm (this is a user permissible operation and in no way invalidates any warranty) to make sure it was clean – it was. I then balanced it at the centre of the assembly on a piece of metal. One arm constantly dropped. No matter how it was positioned – same arm always dropped. There was no food in the unit, no water. There was a plastic moulded manufacture date, serial number etc on the arm that dropped. This is a lightweight assembly and that extra plastic will unbalance the whole thing. So why not print the same info on both ends – at the same points out on the arm from the centre? Basic physics.
Re: Proline DWI 5212P
Bryan,
I’m still not going to get personal, even though you’re pushing it a little bit now.
My choice to buy Proline was dictated by more than cost. This model was slightly smaller than the other integral units. My choice would have been the Whirlpool – a replacement for its predecessor. However, the layout of my kitchen is such that space is severly restricted due to an island sink unit. As it turned out, the Proline fitted-in without too much drama so I suspect a Whirlpool would likewise fit.
As regards moaning……..don’t believe I am. I’ve asked Comet to attend and they are; they are confident they will solve the problem. I had the foresight to purchase a 5 year extended warranty so any future problems are Comet’s responsibility to fix.
I posted earlier today as an update to my first post on this issue. You might recall, I had a problem with the installation in so far as the machine was not supplied with a hex socket key needed for the rear feet height adjustment mechanism.
I like to think my posts provide information for other users/possible purchasers of this model. My posts are not designed to provide you with material to snipe at.
Mike
Re: Proline DWI 5212P
Always keen to provide you with up-to-date info. so,
The Proline dishwasher has developed a fault. It was purchased in August and for the first few weeks cleaned quite well. There was then a general downturn in the cleaning through November and I found I was having to run the machine on the hottest wash – this helped a little.
Things came to a head in early December when we called out an engineer. He refitted the upper rotating arm – it was loose and left.
No great improvement so a further call and engineer’s visit 10 days later resulted in he ordering of the upper rotating spray arm and holder. These are due to be fitted next Wednesday morning.
To be honest I’m not holding much hope out that the problem will then be fixed. It seems to me that the upper rotating spray arm design is not ideal. There’s a considerable amount of movement in the arm such that it can be moved to a inclined position causing the unit to hit the basket above it once every revolution. I’ve heard this happening on frequent occasions. Also, when I open the door after a wash cycle the arm is often far from horizontal.
I hope the assembly I have is faulty and the new unit will work fine.
I mention these points as it strikes me that if I’m correct and it is a design issue (the demo unit in my local Comet was just as bad) then you engineers should feed this kind of problem back to the manufacturer/retailer.
