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Re: Samsung RS21JCSV
Some very helpful advice on this forum. Thought I’d add my experiences in order to help others.
I bought a Samsung RS21WCNS model, about 2 yr, 8 months ago. Worked fine until 1yr 11 months when fan behind the Cool Wall panel in the fridge section of this side-by-side, American style, fridge-freezer (with auto defrost facility) started to make a noise.
Cool wall panel was replaced under warranty by Samsung and a superseeded part was installed – to help avoid ice build-up, the cause of the fan noise.
Worked fine until about 3 weeks back when fan had stopped. Top section of fridge warm, bottom icing up. I removed the Cool Wall panel, checked the fan, defrosted the area using a fan dryer for speed (left unit powered-on and hence freezer remained -20. This replaced item only carries 90 day warranty and it’s now 8 months since replacement.
Replaced Cool Wall cover and fan works intermittantly. I contacted Samsung several times with little assistance on their part although I made it clear I was prepared to pay for the repair. I would however prefer a visit/diagnosis and estimated cost of repair at outset and with minimal initial outlay.
I found a supplier and stockist of the Cool Wall panel – although I am reluctant to spend £90 and try to install myself as I feel other faults are at play here.
Many repairers in Yellow pages will not touch Samsung – reasons being cost of parts, lack of availability, poor reliability, overly complex units.
I’ve been informed by one reluctant repairer to take out a 5 year warranty next time I purchase a Frost-Free unit.
Tempted to purchase an LG model on offer at Comet/Currys for approx £598 and take out the 5 year warranty for £200 and cut my losses.
I would never purchase a Samsung fridge/freezer again and would be reluctant to look at other Samsung products.
