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Re: pussy footing
ted wrote:There is clearly a tie up between Servis and GBdar,
Lets just say it looks like someone may have taken a stroll across a car-park in the West Midlands and carried on what he was already doing.
Dave_Conway wrote:Isn’t it interesting how all the works get’s turned around.
After I put a certain wp on stop at the end of August, the work was fairly quickly passed to an existing agent who, presumably took on a much larger area.Following the remarks above, it seems another work provider has departed from ****. Hope the cash keeps coming in.
It is looking like some agents may well become larger than the work provider. I wonder who will be controlling who? The tail could be wagging the dog.
This could be the beginning of a few “Super Centres” instead of several little companies. This would open up the possibility of someone in the Midlands bypassing Stoke on Trent.
These “Super Centres” may appear to be running the show almost, until it all goes tits-up and the powers that be in DSG move on, as they always do. There are a lot of companies out there that will never forgive or forget the way it was passed out to GDA in Sept. 2000 and with only 2 weeks notice.
I sit back and watch this unfold with increasing interest.
You may be interested to know the Scottish Power policies covered by L.G.H. has been put into “Protective Receivership”. Make of that what you will.
Marsh Policies except those directed to Marsh that are Powerhouse “Own” policies, usually beginning EXU….. etc are underwritten by White Summit.
The rescue that has taken place of Powerhouse as an operation will include 142 stores remaining open. All previous accounts etc. will not be honoured at this stage it appears.
What follows are copies of E-Mails sent out to a service provider following crash of Powerhouse. Forwarded to me & I thought may be of some relevance.
A transcript of the message left on Marsh telephone system, followed by a letter from Darren Farrup.
Marsh Message
> Start
 Thank you for calling the PowerPlan Claim’s Line. As of September 1st
2003,
> PowerPlan Company Limited, the company providing services under your
> extended warranty contract was placed in administration. For the time being all
> repairs and services have been temporarily suspended until a solution is found.
> This means that you are unable to request services from PowerPlan. If you
> decide to arrange your own repair, we cannot guarantee that full repayments
> will be made in the future. The situation should become clearer when a new
> claims process is implemented. We apologise for the inconvenience caused.
> Pleased be assured that we are doing everything possible to help customers.
> We will provide an update on this line in seven days.End
> ———————- Forwarded by Daren Farrup/NLG on 09/09/2003 16:28
> —————————
>> A further update on the situation concerning the PowerPlan Company Limited (PPCL)> Extended Warranty scheme as follows.
>
> Having notified that the placing of PowerHouse
> into administrative receivership had disrupted the claims process and
> raised uncertainty as to the future settlement of repair invoices, I can
> now advise you that PPCL have had an Administration Order made at the High
> Court. I can also advise that Mr Douglas MacDonald, of the MacDonald
> Partnership has been appointed as PPCL’s Administrator:
>
> The Administrators contact details are as follows:
>
> The MacDonald Partnership, 81 St. Martins Lane, London, WC2N 4AA. Tel:
0207 539 7750.
>
> As mentioned previously, London General Holdings Limited have been seeking
> urgent confirmation from PPCL and more recently from PPCL’s Administrators,
> that they will continue to provide funds for the payment of repair
> invoices. Unfortunately, despite our continued efforts this communication
> has not been forthcoming from PPCL.
>
> We also understand that the facility whereby PPCL customers contact Marsh
> to arrange a repair, has been withdrawn and I attach a transcript of the
> recorded customer message for your consideration.
>
> In view of these recent developments, we feel a number of measures must be
> taken.
>
> 1. LGH’s ability to process any of your current invoices for the PPCL
> Extended Warranty scheme will be impacted by the continued uncertainty over
> the payment of LGH’s own administration fees, and the ongoing release of
> funds by PPCL for the payment of repair invoices. In view of this we would
> ask that any invoices for work completed on the PPCL Extended Warranty
> scheme be submitted to PPCL’s Administrators rather than to LGH, with
> immediate effect. PPCL’s Administrators should then advise you of their
> intentions in relation to your unpaid invoices.
>
> 2. Any enquiries you have concerning work in progress and PPCL’s plans to
> make available funds for the payment of repair invoices, should be
directed to Douglas MacDonald at the MacDonald Partnership.
>
> Notwithstanding the above, there could be further developments in relation
> to Frozen Food Loss and Accidental Damage claims specifically, and in this
> respect we will communicate with you in due course.
>
> I must stress that the above ONLY relates to the PPCL Extended Warranty
> scheme administered by London General Holdings Limited.
>
> For all other schemes administered and/or underwritten by LGH or Aon
> Warranty Group Limited, it is very much a case of ‘business as usual’ and
> we continue to process claims and issue cheques where appropriate. These
> issues are isolated to schemes directly impacted by the fact that
> PowerHouse has been placed into administrative receivership.End.
You know why don’t you. They have been hit big time by the Powerhouse thing.
May be enough to drive some people under.
Loads of people has lost loads of money.
The best way is to look at the billing address, Marsh Ltd, Witham Essex & issue them with a county court sommons for the whole amount. Ultimately, they are responsible as they manage the account. Doesn’t matter if Powerhouse has paid them or not.
Hope there were no spies on site yesterday.
No doubt there will be positive thoughts & ideas following yesterday’s meeting.
Did anyone take minutes, or was it a case of being so conclusive and everyone having the same sentiments, it wasn’t necessary?
😈 I knew I could count on some of you, I dealt the cards and someone has come up with a full house. Won’t be long & we shall see a running flush I think.
Keep em coming folks. Interested in any posted results from any future meetings etc.
I’m off to reconcile my accounts now, may be time to consider holding one or two to ransom.
The word “Fishy” may be appropriate here, (think about it all you old C/Plan agents).
Philco, Mastercare out of Lenton Boulevard, being sold down the river and lumbered with bits. What goes around comes around as they say. I for one will probably say no to that. Mind you it may be better than the present situation. They were good payers.
I think it is time to start calling in the debts & perhaps cut & run.
Mastercare
O.K. Now I’ve opened this can of worms, I will take it one stage further.
Mastercare are opening a warehouse & call centre hub in Newark, Notts. It is a brand new purpose built complex. According to a good source from within D.S.G. this is for the white goods side of their operation and they may incorporate service from this centre. They will be advertising for staff in the next week or so and there will be is a vacancy for a Service Manager.
I’m not saying any more on this as I’m sure someone out there is fully aware of what they are up to. The pervious post makes sense and links this together nicely. There is a name that keeps coming up, which I’m not prepared to divulge at this stage.
Mobiles
We tend to absorb the costs these days, the calls come out a lot cheaper than in the past and we use it to our convenience. It saves having to give the customer a time slot, we try & book as home all day & happy to offer the service of phoning ONE number prior to visit. We will not phone a customer on a mobile if they have a parts query though, they usually spend 10 minutes looking for a model number, not know what they want and then say no when faced with the price.
Interesting to read about Merloni. Someone once posted something about being finacially better off without them on a related forum, he received a phone call From Merloni a few days later I seem to recall.
