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Re: bbc watchdog
Martin I just don’t get it with you at times.
I’ve read your posts with interest over the years, and a few years ago you made sense practically every time. Considering you are a sole operator, and not best qualified to speak up for the big boys, you didn’t do a half bad job.
However, lately you seem to be ploughing your own furrow. Dare I say you are not in the league of those that have to abide with all that comes with having more than 5 employees. Or by maintaining H&S legislation, Mission Statements and all that goes with the above. Not forgetting employment law and anything else that applies
Respectfully, you are nearing the end of your illustrious career, and legislation etc is overtaking most of us if we don’t watch out. In view of that we are evolving into a new culture.
Our competitors have changed from the local guy who used to repair cleaners & twin-tubs, and knew the customers by first name, as well as the kids. The ones that never needed to make an appointment as the customer was always at home in her little pinny, with the packet of Tide on the window-cill. We are no longer in the days of the Daz & Fairy Snow adverts, where everything looks like it came from the Trueman Show. Times have changed.
You now get the type of clown as in the BBC programme, there are more of them because community has diminished, and word of mouth or “I know a man who can” has all but gone. Apart from the rogue trader type with the no call-out and with the attitude they do not want to see the customer again, because they are in for the kill. The competition is also moving towards these that offer the web type service such as Repaircare and 0800Repair etc, and us the dependable and smaller guys need to match the model.
There is a need for responsible repairers, but at the end of the day the customer is the one who takes a punt.
I welcome what Lawrence with the WTA and what DASA are trying to do with an attempt to keep us as a recognised consumer industry. We are after all applying a trade, in fact several trades, and yet we cannot get recognition or dedicated training.
If we could make the public realise that idiots like Clive are a danger to life, property as well as their bank balance, then we will move forward.
In summary, may I suggest you sit back and allow us, the progressive and passionate members to make the necessary strides in moving forward to become recognised, and importantly respected in the eyes of the simple consumer.
Re: DSG/RepairCare Rate Cuts
washdoctor wrote:
Ted wrote:
It was said earlier this week that DSG was moving away from ConnectIf that was true, and DSG went elsewhere tomorrow, I’d withdraw my termination notice without a second thought!
Adrian.Before I start. Lee8 KEEP OUT!!
Man you are crazy. Think about it, if DSG goes from Repaircare, and you stick with them despite the way they have treated you and your collegues.
Lee8 STAY OUT!!
You have separated from them, and you may be better off if they & DSG remain together. That way all rotten apples in the same barrel.
What needs to happen now is for the quality makes to realise they are better than the likes of Connect and seek a quality network.
Lee8, You still here? SHUT IT!!
You have me worried now that DSG could go elsewhere, and ruin yet another operation.
Look at the History.
Philco Networks, GDA Hotpoint, NESN, and now Repaircare/Connect. They are a poisoned challice.
Lee8, NAFF OFF OUT OF THIS ONE!!
MR Harrison & Mr Depper proved their disdain to the network who they have treated badly by their lack of courtesy during the WTA meeting. Who the hell do they think they are.
Finally, in case it has not been mentioned, may I please ask Lee8 NOT To post any more in this subject. If you want to work for them, pick up the phone. 0121-766-2212, then perhaps you will be qualified to comment.
Re: DSG/RepairCare Rate Cuts
I see from the traffic that you guys had a good meeting on Friday.
Did anyone from Connect have the nerve to turn up and perhaps contribute?
Re: DSG/RepairCare Rate Cuts
They are like a bunch of market traders, keeping it all in the family.
Someone has suggested that one of the area managers happens to be a brother-in-law to the Deppers.
I can see it now, family meetings on a Sunday lunch time, all sat around a hightly polished mahogany table.
Mafioso
Re: DSG/RepairCare Rate Cuts
Whirl4 wrote:There is now a response to this and several other matters.
No answers or explanation.I gather there has been response to several burning topics, but nothing has been said that really allays the fears. A few pointers are given regards workloads, and suggested that there has been no significant lessening of volumes. I bet there are several agents who could dispute that.
3 burning topics have been answered, but not addressed. It is slightly reassuring that finally something has been put up, but there is nothing to get excited about.
One repairer has publically stated HIS terms and conditions, and the answer he got was what one would expect. I suspect he may be parting company with them.
Point is though, if they start to lose the guys who have the skills, talent, passion and image they need to operate, it will end up becoming a third class operation. Once things start to reflect onto customers, and moreover other contract holders within the operation, then the days are numbered.
Perhaps one of their managers ought to seek a Part Number Enquiry (PNE) for rose coloured spectacles.
Have a good Weekend folks. Can only get better according to Connect.
Re: DSG/RepairCare Rate Cuts
This must relate to this hot topic. http://www.ukwhitegoods.co.uk/modules.p … ic&t=57261
Talk about mixed messages.
Connect or Repaircare, it seems may have put the wrong spin on the whole affair.
They have made it very clear to the repairers that it was DSG who were looking elsewhere and seemed to be on the point of striking a new deal at an unreasonable rate. So being nice and helpful to the workers out there Repaircare accepts the work re the new tendering process at a reduced rate. Hmmmmmmm!!
They spoil it slightly within a week by excitedly telling everyone that they have the Crosslee contract. When it comes to light regard the rates, transpires will be even lower than the DSG work. Question: If DSG are the deal breakers regard a low rate on their contract, how come that affected the Crosslee rate?
The plot thickens. NESN who once upon a time left a bit to be desired in the industry are suddenly the new messiah. They broker a deal with the same insurer being those who negotiated the Repaircare unrealistic return, who despite still being part of the same insurance this DSG agreement can suddenly pay more money, and with a speed of service enhancement.
Conclusion. Perhaps the repair network has been sold a pup, and the real facts are left for the network to ponder and reach their own impression. Add to that the lack of speed of service fee and the results and criteria demanded by such outfits as DSG will tumble. Leave it long enough and DSG will vote with their feet and seek another operating company. Makes one wonder what the rate would be shall that happen.
Every cloud (pocket) has a silver lining.
Re: Crosslee White Knight
funkyboogy wrote:yip rep-care has it ..
Has anyone seen what the rate is supposed to be? It seems Service Force chucked it out @ £37.50 electric & £65 gas. Then what happens comes in through the back door @ £31 for both gas & electric.
I bet the Service Force guys who are Connect come Repaircare agents are loving that, unless of course they are voting with their feet.
I suspect the honeymoon is over, and the divorce procedings have begun.
What a time we are living in?
Re: Credit Card Scam
My wifes card was cloned.
When it came to light I asked if the card details could be left with the criminal as it was cheaper.
Re: Who’s Liable
This isn’t history repeating itself perchance, as I gather a similar insurers workload is involved?
I have heard vibes, and it may be a big concern in the Midlands that are attempting to get their service providers to underwrite the risk on any deals should they go under. Meaning, a contract is signed behind closed doors, and those who had no part or say in the deal, take the risk. The ones in the Midlands shakes hands, probably have a bit of a Jolly, meal or at least some refreshments are laid on, all smiles etc. Hmmm.
Now then, I wonder if those that set the deal, takes out insurance in any case, and will still put in a claim.
Have a feeling the Plebs won’t let it happen though. Rumour has it they are revolting!
Re: MFI Turmoil
Here’s a thought. Reading the previous postings, you all seem to have a round figure, being pounds only, and no pence.
I’m ready to be corrected on that, but If I’m right, that begs the question as to the credibility of the sum they happen to be demanding. We all know very few invoices are to the nearest pound, let alone a total sum due being so exact.
Excuse me whilst I sniff, something tells me these figures are a bit of a guestimate.
Rudi
Re: MFI Turmoil
Latest letter going out from Sovereign.
They now are demanding 7 days to pay. If not the following charges will apply:-
8{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} loading on a daily basis. Each letter £10 + vat, default letter (whatever that is) £25 +vat, All phone calls each at £2.50 + vat. Agent attending premises (assume to serve notice) £75 + vat
I guess on the whole the above is not legally enforceable if there is a dispute on the alleged debt? Meaning if in common with most postings where the sum demanded fails to agree, it can be assumed I guess that as the debt differs from the amount as “owed” the whole thing may be Null & Void.
Interesting, and I’d love to know the legal complexities of these further demands.
Rudi
Re: MFI Turmoil
Seeing a few of you have seen some money, would I be right in thinking this only relates to work carried out as from 1st October? Have they been good to their word under the new regime?
Take a look at this link from RTT News, in particular paragraphs 6 & 7.
http://www.rttnews.com/ArticleView.aspx … 299_2494_1
Looks like they knew what they were doing.
Re: Recession – The Wild West…
YES! How loud do we have to shout it? What are people thinking of when they brush aside debts from certain companies on the promise that all future work will be guaranteed payment, even though there is no Contract or TOC’s. Yet they have left you with a share of their debts that they had little intention of settling.
So, your van is playing you up, you take it to the dealer where your have an account, and have a clutch fitted. They send the bill, next day you tell them, “I have changed the name of my company, the old one is in administration and I’m not paying you, so go whistle Dixie”. Next week, you phone them up. “Another of my vans has a broken cam belt, and can you fix it for me on account? By the way I know we as a new company are not set up with you yet, nevertheless there should be no problem, I’m sure you are happy for us to start again on a new account.” What do you think your garage would say to you? Second word would be off.
This is what is happening. I’m sure you put individual non payers on Stop, why is this any different, except scale and size.
Here is a good one for you to ponder.
Following the passing of Sovereign Repair/Care (CDSL) have stated they will pay their agents £30 per call on that contract. Presume any parts as fitted the agent says goodbye to?
They say have to pursue via the administrators, fair enough, but were they not insured for such eventualities? If so, who keeps the change?
There seems to be a school of thought among some of their agents that as the calls were part of a contract with Repair/care, surely they (R/Care) are responsible for full and final settlement. Then they say “Another good reason to ensure work from Repaircare remains at the top of your daily service listing and visits” They must have an office in North Korea!
That aside, at least there is something on offer, unlike a certain furniture retailer, but doesn’t inspire confidence does it.
Rudi
Re: MFI Turmoil
Here’s a thought?
Yesterday (22nd Oct) the D&G network agents received an e-mail from D&G with instructions regards sourcing spare parts for Servis UK and of course MFI products for their insured customers.
With regard to the MFI matter concerning the supply of spare parts, there are 3 phone numbers, including UKW.
Now then, if all is going to be well & tickety-boo regard MFI brimming with self-belief that there will be no problem as from the inception of the new regime, why don’t D&G share that confidence? In other words why did D&G tell their network they may need to source spares from another source, if MFI are still a viable work provider.
I’ll give them until Christmas.
Rudi
