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Re: Electrolux group automatic washer/washer dryer configura
Dales-Electronic wrote:Perhaps in the meantime some of you larger companies might consider how difficult it is to exist in this environment for the small fry. We have in many cases to rely on the goodwill offered by the big fish.
Small fry maybe, but collectively you are part of NESN who have the contract to see the job through. They do not fall into that category.
If they have ownership of the problem, which clearly they do, then it is up to them to assist. It isn’t wholly down to you, after all you are their agent and part of their remit is to support you. There is a solution out there and they the work provider must thefore honour their obligation to DSG, the customer and ultimately YOU. They have to be in a position to reach an answer. If they cannot do this then you must seriously consider whether they are fit to work for.
They the work provider in this case is relying upon your contacts and tenacity to do their research and problem solving. They have their share of the kitty, make them earn it.
Re: Electrue/NESN
You pay’s your money & takes your chances. All I can do is offer advice, I won’t give it house room. I’ve seen them come & I’ve seen them go.
Harold Wilson said in 1970, after Ted Heath got elected, “You may be ringing bells today, but you will be wringing your hands tomorrow”.
Take heed you are dealing with a troubled market in this particular case and there will be serious casualties, I’d hate to see good people become victims. Everything attached to this work from suppliers to payees as well as customers is carrying a heavy cross. The best action to take I suspect, is no action; just wait and see what happens and then pick up the pieces, they might even turn into richer pickings.
Re: Electrue/NESN
As Bonzaco’s sentiments on the previous page.
There will be some concerns regards the B9 operation being set up.
One is the threats from the present work provider who seems hell bent on alienating all the agents who are not in their pocket. There is talk regards contractual matters as well as their restrictive trading ideology.
Another is the name of the big white chief from B9 (Mentioned earlier in this section). Regretfully he carries a lot of baggage and we all have good memories.
The dilemma from B9 is; can they find NEW agents who either are not aware or don’t care about the history, or do they stick with the original and get the Smelly old Town problem sorted?
There has been all the way through this the effect of “smoke filled rooms”. I think things are coming back to haunt a certain work director in B9, and about time too.
This will I assume be regionalised?
At present they don’t have national cover for white goods repairs, only pockets in the South & West, South East, North West as well as parts of Scotland. In that case some areas may be effected more than others.
This is the opposite to what I have heard before, as it has been rumoured several times they are closing certain centres. Take a look at the link below. Tempted to apply myself.
http://195.38.80.98/main/08_after_sales … _goods.htm
Rudi.
kwatt wrote:Hypothetical Situation:
New WP/Spares Supplier wants you to sign a contract to continue doing work for the original WP. Don’t sign the contract and you don’t get the work.
Original WP tries to block this using their own contract which does not allow it’s agent to work for another network. Sign the new contract and the work you are doing may get removed.
K.
On the above.
Take the 1st paragraph of the quote; the train of thought would be to take the option by signing up or lose an opportunity. Some would take the latter on this to get out of an existing restrictive contract.
Now look at the 2nd. paragraph, assuming one says no, this will deny the option re. para. 1.
So what is left, if we say; a) “Oh, alright then I will sign up on the 1st one.” Of course that in effect will slam the door on the 2nd. paragraph.
What are we supposed to do? “I suggest ask the audience”. No good “50/50”, thats what is up there and both answers are wrong, no point in “phone a friend”, they have no chance of an answer. Answers on a postcard please to ……..
Catch 22 is the phrase here I think.
Think about this one then, say yes to paragraph 1, hope it takes the powers that be a little while to latch on and attempt to remove you as per paragraph 2. That will cause ripples and I think the W.P. of para 1 will step in on your behalf. Are they not in consultation on this anyway? If not they will need to be or they will get nowhere very quickly.
The other option is to say “B****r Off to both options and see where that leaves them. I really believe we are too professional to take that road, however it won’t take much in some cases.
The simple way as I look at it is to get the W.P. as paragraph 1 to set up a dialoge with the W.P. in paragraph 2 to re-write the contract.
I hope you have understood this, I admit I don’t & I wrote it.
It appears they may not be a Pheonix rising from the ashes of Endeva. Monday 3rd Nov. they closed their Swindon centre. The job losses nationally I’ve been told is over 1,000.
I hear from a respected work provider that the work carried out by Endeva regards insurance companies, may be going their way, there is already a posting somewhere on this I believe regards Endeva work.
This source also tells me that there may be some similar fall out from another national work provider, where the insurance companies they are contracted for are very unhappy. There is concern apparently that due to a major contract and disharmony between this W.P. and some of their agents, there is a bit of unrest in the industry.
Watch this space, some of you I suspect already know about this.
I’m thinking of changing my name to Nostradamus. Those who have had a letter from darkest Brum will know what I mean. It apppears this letter has even gone to some ex-agents of the Smelly Old Town outfit. That speaks for itself.
I hope someone from S.O.T. has been kept informed of the goings on and discontent. In business you quickly learn that you don’t make enemies on the way up, as you will meet them again on the way down. Without dragging personalities in this, one person can take most of the blame for his own undoings. This rates from trying bullly boy tactics to planting a spy to infiltrate the ranks.
Now we must look forwards and see what pads out from here, I hope it is good news, but lets face it, it couldn’t get any worse.
there are victims in this sorry tale, and it is becoming apparent the biggest victims are those who have tried to victimise others. [quote:bgy77qh9]
Tell I’ve not been here a while, has taken an age to plod through all the latest.
One thing that grabs me; this letter to all and their dog? I assume this is from a certain director of a work provider in Smelly Old Town. It is a bit of a diatribe against what used to be a faithful team of service providers. These service providers have battled on through thick & thin. Having to bear all the staff, sickness, vans breaking down, unreasonable/unrealistic customers on DSG Insurance as well as cash flow and all that goes with this industry when you are at the sharp end.
The writer of the letter makes great issue about a previous contract that was part of his remit. He has highlighted a few points and taken in context, they would make sense. However, and I’m sure there are plenty who will agree with me, the points that are highlighted are not there now. Stories of huge rejections, late payments, no contacts, and high level of complaints. What has changed? Well, everything if these statements are to be believed: yet I suspect nothing has changed, except a rate increase and 10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} uplift on spares. The blockage in the system has been removed, we are all happy with dealing direct, have good mangers, 1st class spares back up and above all….. No payment delays or rejections.
Apart from the above, this letter is very personal at times, naming names regards libellous comments. There is even a comment from him referring us to the Service Director of the Kitchen Company in question, suggesting we should perhaps lobby him at the Dasa AGM meeting. To he honest, we would have all been happy to buy him a drink. The person to whom I refer as it transpired came over as a gentleman, he has demonstrated that he cares passionately about his servicing partners. Something we have forgotten exists in these cut & thrust days.
What I find strange regards this letter, in particular the statement, “Before everyone starts making his or her solicitor even richerâ€. Who the hell does he think he is? Does he think after being screwed down for years; all of us can afford such luxuries as solicitors? We are doing our best to earn a crust and it would be better for Work Providers to work with us and not against us.
The paradox is, not all agents have been given a hard time regards the continuation of the above work. Some are still on stream on an individual basis and have not had grief from the politburo of Smelly Old Town. That is obscure to say the least, there is a reason no doubt and I will leave that for you all to speculate.
Some of their agents have to be pro-active in seeking work, or lay off staff. The terms dictate 6 months, that is all very well, but if we are overstaffed through no fault of our own, then we are bound to take up an offer that was better than before. Otherwise carry engineers for 6 months and know that work will go elsewhere, or damn the consequences. Had the burghers of S.O.T. looked beyond their noses, or bonnets of their strange looking German cars, then we would all still be friends. Regretfully there are victims in this sorry tale, and it is becoming apparent the biggest victims are those who have tried to victimise others. Every contract related to the bulk of the Insurance work has caused near fatal disaster. Millions have been lost, but not by those who have been raking in the money from the consumer. We are all in the same boat; it is a pity a once respected Work Provider has been forced to drop to such a low level.
Re: nesn/mastercare service fees
Alex wrote:How true that is. On top of that there was an incentive scheme to keep the spares cost below £16.00 on each M/Care call. This was headed by Electrue and there was a prize of a weekend for 2 in Bruges. Now think about it, this was an incentive, put up by a supplier to actually encourage you to buy LESS from them and giving you a prize for doing this. Turkeys voting for Xmas twice a year I think!
I think there was a “Connection” there with a certain manager from DSG. The Connection, (I use that word loosely) is now even greater. I’m sorry if a bit cryptic, but those in the know will get this. Suspect a bit of a back-hander was going on. That person joined the winning holiday group as well.
I suspect the owners of this good ship may finish “up s**t creek without a paddle”. At least on the Titanic the captain went down with his ship.
We may soon be quoting Anne Robinson. “You are the weakest link, Goodbye!”
On the vein of the above
This debate is getting interesting, and there are things happening in the background whilst you are reading this.
It has been intimated on this thread as well as in a few other places, that a certain work-provider near the A52 is on a “which hunt” against some of their members and ex-members who are undertaking work for MFI. What they have refused to consider is the fact it is they themselves who terminated with MFI, leaving the agents with a reduced workload and yet the same staff levels. Naturally the agents who are skilled in the MFI work and now not under the “control of the middle man” are going to happily acccept the work. This now comes at better pay, no rejections and full support.
Now then, who do they think they are dictating who is going to do work for the DASA network? I know they have started coming on heavy to some agents, yet where the agents are fairly large and the risk of upset is too great, they have kept quiet. This may be due to the fact that the Super Centre theory may fall into place, or they are s**t scared. I will agree there is a contractual issue; however a good lawyer can blow it right out of the water, as they removed the work potential and are operating restrictive trading.
Now there is talk of a certain parts supplier down the road from them who may go it alone & approach some of their agents who on their books and see if they will work direct. Watch this space!
Something else, already common knowledge, but not mentioned on this forum. Electrolux/Distriparts significantly altered the discount structure on what was once one of their biggest customers in the Midlands. This was due to the fact this customer was a supplier only and not into service. Now they are into service and with the C/Plan contract they were seen to be in competition of what E/Lux had tendered for. Threrefore Lux decided to move the goal posts. However that will probably turn out to be a hollow victory as there are other branches of Distriparts in mainland Europe who will supply.
Keep watching these forums all you good people, it is getting good. I know there is more to come which I won’t pass on at this stage.
Think on one thing. If you pass on your account details to anyone, not only will that party use your info to log in & have a little look, they could post something under your name; and until you look in and edit or remove, you are seriously compromised.
Think of the damage that would occur and the integrity of the person who nievely thought it a good idea to divulge an access route.
There is an easy way for ALL to look into this and that is by getting legitimately set up on the system, anyone that want’s to come in through the “back door” can do so via hotmail and a spurious name.
All we have do do now is see who hasn’t posted lately and we can use the process of elimination.
AIS
The sad thing is most of the postings in here praise AIS. They come out as one of the best to deal with, yet paradoxically they are paying the lowest rate, £28 is the norm. Unless anyone gets better.
Why do we seem to put up with it & why do we all support this? I have to say in this case it is related to the “Niceness” conveyed by all at AIS and they come over like they are “one of us”. Now it appears they are as bad under the surface as some of the others, they are just good at not making enemies perhaps.
We must be mugs for putting up with it!
kwatt wrote:Is this a dodgy deal or something? What’s the involvement, financial?
Just what we need, another dodgy WP! 😕
K.
I’m sure the reasons are more Control than financial.I think this one wrote the manual on dodgy dealing. I was going to mention the use of a Drawbridge to enter the back door of the company this person now heads. I knew someone else would do the job for me.
I would like to get hold of the list of directors for GB Dar, but it appears to be hard work getting hold of this info. Despite the fact they must by law do so on request, they have steadfastly refused. A very large Domestic Appliance insurer have been trying to gather the same list, don’t know if they’ve been successful yet.
kwatt wrote:
That being the case, do you really want to be in a position where they owe you a lot of money and, more impotantly, you owe other third-party spares providers money on the basis that you are owed from a company that may very well be in financial difficulty?Surely what is happening here is; a work provider is slow in paying agents and this WP is being paid by a parts supplier for the work their agents are carrying out. At the other end of the equasion these poor agents still have to pay at the end of the Month for the parts as fitted on the above jobs, and who do they have to pay, yes the very people who are paying the W.P. who in turn are slow paying the workers. Sorry if I sound like Sir Humphrey from Yes Prime Minister, but is is an ever decreasing circle. Cash flow may be the buzz word here.
Regretfully this will strengthen the case for the parts provider to short-cut the system, as mentioned before.
