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Whirlpool / Hotpoint
Not sure how many saw the National News earlier tonight, but they were reporting on the continuing Dryer problem. The news report stated that the Manufacturer had completed 150’000 mods on the effected products out of a estimated 5.4 million units and went on to say that customers were now being told that it could be a year before their product is rectified. The New reported quoted Whirlpool as stating that they were completing 400 modifications per day ?
I am wondering how that is doable given the available workforce in house and notwithstanding all the other work coming in ? Even with Contractors it seems that 400 mods a day at a hour each plus travel seems on the high side?
Any thoughts
Re: Secure My Goods Ltd
Done 1 Job for them, they paid a deposit now awaiting balance of repair work, will post if and when we get paid
Re: Yellow Pages Cockup
As a footnote to this, after a few weeks of lively discussion we have come to a very amicable arrangement with Yell and to be honest they have fully admitted their error and compensated us for it. Sure I was pretty hacked off at first but its now sorted in our favour so as Wallace said all’s well that ends well Gromit !
Re: Yellow Pages Cockup
Thanks stratfordgirl, 8.4 seems to be relevant in our situation but a company can determine whatever T&Cs it sees fit, if they can legally enforce seems to be another matter, basically I read that as saying, In the even we make a error we are the ones to decide on the level of compensation, which seems unfair.
How do these terms sit with say a Replacement Window Company that are engaged by the CEO of Yell to replace all the windows in is house with White UPVC windows, the CEO signs the contract with the window company only to come home and discover that the Window Company have replaced his windows not with white UPVC units but BLACK UPVC units, sure they have fitted windows which will keep the weather out but would he accept such a error ????
Re: Yellow Pages Cockup
Martin whilst I take on your views about the usefullness of Yell we do get a lot of calls in our area from the directory and looking at my own stats our online advertising is slightly out front of the directory. Looking at past two years shows that we are getting more calls via online advertising but its not time for us to ditch the book yet although we have dropped a classification this year.
My post really was to get some advice where we stand on what has happened, some say dont pay a penny, others have said that as they have printed a advert that contains all important information about a business then you have to pay something to Yell. My own view is that as they have not printed what we asked why should we pay anything and no doubt buried somewhere in the ever changing terms and conditions that Yell have there possible exists a get out clause for them.
to recap we never signed off the advert and they failed to print what we asked, this seems to be a breach of contract but does anyone know for sure how we stand ??
Re: Whirlpool to do a recall on Hotpoint dryers
In the situation of independents being called out to this group of products for other problems it would be very useful to not only have a list of appliances affected but also the detail of exactly the nature of the perceived hazard, concern here is that ANY attending engineer carrying out a repair and not being aware with a then subsequent problem where the manufacturer is then involved the manufacturer may say that the independent should have known ?
Re: Should we Refund
No Tim have heard no more but nevertheless now that this has come up and with advise provided here I can take steps to try and sheild us from such problems, If this episode wasn’t enough yesterday we get a call from a customer who bought a washing machine from us and has now seen the appliance on sale for less money, they wanted to know what we were going to do about it !
When I realised this sale was SIX months ago I didn’t know if to laugh or hang up ! As Ken pointed out the joys of retailing.
As for TS you used to be able to call up and speak to a trading standards officer but now TS is incorporated within our local council so you have to ring a central switchboard for ALL services and the interrogators want to know your subject matter. They take details and then someone from TS is supposed to ring you back, well that didn’t work so I obtained the name of the trading standards manager and left a message on their voicemail the result being that three days latter still we have not had any response. It’s seems TS has gone the way of other council services down the pan !
Re: Should we Refund
Well two calls to local TS today and unable to speak to anyone so awaiting a call back, talk about useless. Meanwhile have heard nothing from customer and just maybe we might not!
Re: Should we Refund
I think the difference here is that customer has phoned asking us to obtain the part, the customer wanted the items quickly but could not get into the shop. To assist we took payment over the phone and ordered said goods, customer then came to shop to collect, having got them home and as yet I don’t know if they have tried to fit the parts they then discover other issues with the appliance and they decide to not repair the appliance. They then decide they want a full refund,
We have no internet e. Commerce in place and neither do we advertise mail order –
Currently awaiting a call from TS
Re: Should we Refund
So is that the same as if a customer phones and requests a order is made and we accept the order stating that we will not refund for goods that are supplied to their requirements and that the goods are not defective ?
Re: Should we Refund
Thanks Ken you have summarised the mechanism very well and I understand what you are saying and taking all into account we will have to take a roll on it.
The other thing is that we never supply PCB boards or Timers to Joe Public as thats a game really that can burn you. But I notice that one supplier clearly states that the will not take back these items full stop the reason being that they have no control on who might fit them.
Obviously we are in exactly the same boat hence why we will not supply such items, however can the supplier actually practice this bearing in mind that we are also remotely buying from them or does the CCR only apply to consumers and not business to business ???
Re: Should we Refund
Like you say stratfordgirl a grey area and by arguing the points it might take a suitably trained person to call it, eitherway for the money involved it would not be worth the time, effort and costs to fight it. Sounds like I might just take the lead in the morning and them to return the goods and issue the refund. Whoever dreamed this legislation up could not have considered this scenario all of which could cause small business losses, ah well
Just glad we dont get too many !
Re: Should we Refund
The last part is how I was understanding things, what idiot ever sanctioned this law, fair enough if the goods are defective but when the goods are exactly what the customer ordered it sounds wrong. In particular our specific line of business and when I say our I mean all us who supply the public. We are supplying spare parts to customers to repair their own appliances, in such a instance where a customer gets it wrong and get a retailer to supply the parts via special order and then subsequently decides or discovers the goods they have order will not fix their appliance we then have to suffer the loss. This seems completely wrong and while this instance is more or less and one off it really grates that we have to provide a refund under these circumstances and to try and argue the point further with the half wits seems pointless.
