Forum Replies Created
-
Posts
-
Re: Should we Refund
I also came across this earlier,
If you bought the item online, over the phone or by mail order
You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person – unless it’s bespoke or made to measure.
The cooling-off period starts as soon as you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.
You won’t get a cooling-off period when you buy:
something that deteriorates quickly – like flowers or food
an item that was personalised or custom-made for you
anything from a private individual rather than a business
a CD, DVD or software, if you break the seal on the wrappingThis part is slightly worrying:
and there doesn’t need to be anything wrong with the item for you to get a refund.
Is the law now stating that one can ring a retailer up, place a order for something the retailer does not have in stock, having purchased the product on behalf of the customer they supply it only to find that days after the customer rejects the goods even when there is the goods are not defective and demands their money back ?
This is what this seems to say but it does not sound right as the customer is causing the retailer a loss through no fault of their own
Re: Should we Refund
Hi Martin
No we are in the same boat as the consumer the goods are not defective and having purchased them and paid the delivery charges we are unable to return them for a refund or credit.
Customer been on the phone quoting this and that then gets partner to phone using bad language, I have as yet not spoken to them but this will probably rear its head first thing tomorrow and I was aware that new regulations came in regarding goods which states the customer can demand a refund if they change their mind, EXCEPT for special contracts such as items made like say a pair of trousers made to the customers specifications, perishable goods, but makes no mention of retailers who sell parts which are ordered in specially for a customer who then simply changes their mind.I may just call TS in the morning and get some advise as we need to be versed
Re: Masterpart….or Amazon?
Confidential eh! So your privy to the inner workings of this then Lee.Without substance your statements mean nothing and as harsh as that sounds we have to stick with the available evidence which is none!
As big as DSG is they cannot change a industry as they are only one player in this trade. Might be a dream for some but thats the nuts and bolts of it. If that is the plan and that DSG is the orchestrator then the proof of the pudding will be in the eating. Flooding the market with cheap products and selling piece of mind to the buying public seems like the perfect plan but it could also be the perfect storm for a company, lets hope its the latterRe: Masterpart….or Amazon?
Knowhow is part of DSG ambitious plans, having the UK’s best service provider is one of them.
Really ? Lets look at DSG for a moment, its has to be one of the worst companies for customer service hedging towards appalling ! Masterpart all over again me thinks,
What DSG is good at is hype and bull, flashy vans, attire out of Next for the workforce and convincing customers to pay up front for the promise of next generation service, has this not all been tried before Lee ? The feedback I hear most days on the phones and dealing with the public is that when they call up Knowhow or Indesit the minute they demand £ 114.00 via card is the second the customer switches off.
I used to be a strong advocate of having qualifications which could then drive out the cowboys and having the paperwork might improve your self esteem. Lawrence had this pegged 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} when he said ” A piece of paper does not an engineer make.
The scenario you relate to is yet another marketing tool dreamt possibly up by the suits in the Knowhow Tower of Bull, they will only see this as a mechanism to convince the media and Government that everyone but they are cowboys who do not know what they are doing as they have no qualifications and try to force the indies out of this trade. Ken has listed the reasons why this will not happen and he makes far more sense to me than the random references that you pop up and publish here.
Its difficult to know exactly what your backround is or what exactly you do now workwise as your posts in these respects are kryptic to say the least. I am sure that many here would like to see your proof to backup the statements that you have made, maybe a few inter-company memos that lay out this masterplan might help us adopt a better listening ear ?
Re: Is it just me or is anyone else quiet?
When it goes slack we all start to look at why work is not available, its a natural process to start wondering what might be causing it. Your competitors offering free call outs and free estimates ?
Dealers selling low cost appliances ? Self Repair? People have little money ? The likes of RC or BG or Knowhow making inroads into the local work ?Its always hard to project exactly whats going on and I always keep previous weeks, months and Years trading figures which can be used as a yardstick. Work is patchy and has been since early July so we are ticking over and making the best of what we do have. Even taking into account that work is patchy looking back at the last four years July figures we are about the same which takes some of the worry out of it. In our area people have got money but that have become astute about spending it. We seem to be selling mid priced appliances across the board to customers who a) do not want to deal with the likes of Currys or AO, and b) who want to buy something other than a box which will end up scrapped after 18 months, on the backend of this we have a lot of eating places in our high street and pubs both of which are busy every night. Try booking a holiday and you find that there are no cheap holidays anymore and that Tour operators are very busy. If your just relying on repairs then depending on your overheads then it could be of concern but I find its best to cultivate a multi pronged approach to making income. I also think that based on the various discussions on this forum that there is a change in our market place as all the feedback from across the UK is a real barometer to our trade but I believe we need to be more reactionary to trends and as indies can respond to customers far better than the big boys. We find that at least in the context of our own customers they are willing to pay a little more for a local solution to their problems and to that end people skills are so important in the process of letting your customers know that you want to do business with them.
Re: Masterpart….or Amazon?
As for Knowhow or as its becoming known in our neck of the woods KnowNothing, we have been out on at least four recent calls where Knownothing have been in attendance. It may be just regional poor skill levels with some of the engineers they have allocated locally but at least three machines written off by them for faults which we were able to repair at modest costs, bad diagnosis or commercial pressures to perform, who knows ? Knowhow have a lot of young guns running round in vans in our area who look as if they have just been let loose and the customers who have ended up calling us out aint happy at paying over a hundred quid to get them out and then discover a local company can effect repairs for less and not scrap the appliance.
I am not saying all the Knowhow staff are like this but currently if they carry on like this its good for us !
Re: Masterpart….or Amazon?
Anyone who has ever dealt with the General Public will be fully aware that what comes easy for one will not come easy for another. How many times do we received the same enquiries that start out as ” How easy is the part to fix, you never know the level (if any ) competence that a individual might have and the same might be said of some engineers. The truth is there are a hell of a lot of people who have no common sense at all and the simple task of banging a nail into a piece of timber straight eludes their capabilities. I have never met anyone who knows it all and how Lee might see that he does also eludes most of us sitting here reading his posts most of which are so negative I wonder exactly why he even bothers to post in a forum that is for the benefit of the majority here who ARE running successful businesses repairing white goods.
We see on a daily basis the results of Joe Public who have looked on You Tube to fit a motor to their washing machine one only the other day who had rotated the motor plug and blew the Control PCB, another last week whom had tried to fit a cooling fan into a cooker the wrong way round, the list goes on Lee. This however all makes work for us, in our area we have huge house building programs underway with many thousands of houses going up. Out of a population currently at some 350,000 with more on their way each one of these houses has a washing machine, dishwasher, cooker, Vacuum cleaner, Hob and Dryer. Even taking into account the newcomers with their service plans, other local repairers and the minority who DO have the ability to perform a simple repair there is still a viable trade to be had and I am so glad that I wake up positive each day rather than adopt the negative views some have that if you dared listen to them you might as well just slash your wrists !
Re: Online Pricing
For the record I asked my Qualtex rep to look into this last week currently awaiting the outcome. Good work StratfordGirl.
I take Kens point about the free market BUT there is something inherently wrong here, the guy listed as running this business is also employed at Qualtex. So either they are supplying him or he is running this business on the side of this employment with them. Eitherway it would make sense for him to source his spares from his employer which is probably the arrangement or that he is buying somewhere else and then undercutting this employer and their customers.
Maybe if Qualtex are behind this and we have no way of knowing if there are other instances, that we should refrain from buying from them. If they start loosing business across the independent trade they will have to weigh the benefits of standing with or behind a operation such as this and If Qualtex are privy here maybe they would like to comment
Re: Electrue and their discount software crash, is it just m
Would one plausible theory be that Qualtex may suspect Connect have gained access to some Qualtex accounts in order to compare prices, hence Qualtex’s decision to step up password security?
I would bet this is the case
Re: Online Pricing
I think we digress, the point I was trying to discuss was at a simple cost price to the trade plus markup and how it might be possible for someone to buy at such a low price in fact lower than I can find anywhere currently. I could’nt give two hoots if the guy is as martin suggests works from a leaky shed or a smart shop located in a affluent area its irrelevant. Maybe the guy makes a quid on each one and can then produce the volumes who knows but the starting price has to be lower than the current trade price which say Connect or Qualtex or Masterpart are selling at. As I am in the business of retail I have a interest in prices and I doubt any independent seller buys in the volumes that any of the aforementioned companies do.
If anyone knows different then please do tell
Re: Online Pricing
To be honest looking at the seller they operate from a lock up so I am wondering if Dyson would deal with such an outlet or even if a business that small could purchase a 1000 clutches, I intend to make some further enquires about this as having selected 10 common items and working our own cost prices out I just cant see how its done.
Re: First4Service/TEJ/VHA/WarrantySolutions.Co.Uk
Regarding this company we have been approached, does anyone know what the rates are ? Payment times? Product Range and tally of jobs if you are already doing work for them
