Domestic & General has announced the winners of its 2005 Total Excellence and Quality (TEQ) Awards. The TEQ Awards were established in 1998 and recognise excellence in customer service across three core categories, kitchen appliances, home entertainment and central heating.
The TEQ Awards result from the UK’s largest independent survey of repair standards on domestic appliances. Domestic & General surveys customers annually on all areas of repair performance. Criteria include how politely and efficiently the initial call requesting the repair was handled and how punctual, efficient and courteous the repair engineer was whilst in their home. The company issued around 350,000 customer satisfaction questionnaires in 2004/5. Survey responses have given Domestic & General a unique insight into the overall quality of repairer services across the UK.
A spokesperson for Domestic & General commented: ” We are pleased to announce the winners of the TEQ Awards 2005, and recognise the achievement made by our repairer network to meet the very best standards of customer service. These awards are important as they reflect customer opinion and are, therefore, an accurate representation of customers’ perception of the service they receive.
We are particularly delighted to see many previous winners winning further awards this year. I think this shows what an integral role quality plays in their interface with customers.”
The Winners
Manufacturers
Winner 2005 Glen Dimplex Home Appliances
Highly Commended Miele
Commended Service Force
Heating
Winner T B Mackay Energy Services Ltd
Highly Commended O’Neil Gas Services Ltd
Commended Gascoyne’s (Derby) Ltd
Highly Commended John T Wilding (Maintenance) Ltd
Commended Firth Heating Ltd
Home Entertainment
Winner Coloursure
Highly Commended Fault Finders
Commended Startec Services
Highly Commended Retel Electronic Servicing
Commended Service All Electronics
Kitchen Appliances
Winner G T Electrical
Highly Commended Jim Grice
Commended DAR (Rotherham)
Highly Commended The Appliance Service Centre Ltd
Commended Domestic Repair Agency
For more information, please contact the D & G press office on 020 8879 8580 or email pressoffice@domgen.com