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Hi everyone…I need some expert support on this matter as I won’t let it drop.
I own a wonderful Hotpoint DWF30 dishwasher, which i bought in May 2002. It is (touchwood) still going strong.
Why did i buy it? Well having spent 5 years as a salesperson in an electrical store, i knew that this machine was built by Bosch, who were well-known for producing 1st class dishwashers.
So, all good, but yesterday i found out that Bosch are processing a major recall of many dishwashers built between 1999 and 2005. http://www.repairaction.co.uk/bosch
I phoned this morning and have spoken to several people…all were helpful, all were blissfully unaware that Bosch had ever manufactured dishwashers for Hotpoint. The serial number of my machine sits slap-bang within the range of ‘affected’ machines, but because the model DWF30 is not recognised on the computer system at Bosch, I am being told with much uncertainty that these Hotpoint machines cannot be affected as they are not on the list. The one guy at Bosch did go away and speak to a colleague who informed him that Bosch had built some machines in the past, and the guy himself agreed that all the numbers i was reading to him (with the exception of the model number) tallied-up with it being a Bosch machine, but essentially I was told that if it’s not down on the list, its not affected.
I have reached stale-mate with Bosch over this. Thus, I telephoned Hotpoint (Indesit) customer care. The girl was really helpful and of course knew nothing of the recall @ Bosch, or the fact that Bosch ever built these machines. In any event, she told me she would book a free-of-charge engineers visit, which at my request will take place on the 16th (Monday). However, I am not at all sure what the engineer will be expecting to see or what he/she will do?
Could you please confirm (or state otherwise) that these machines are Bosch, and am I making a mountain out of a mole-hill? I just think that given the lengths Bosch have gone to to try and track-down the owners of affected machines, I am stunned they are willing to outright dismiss the Hotpoint versions of these dishwashers. Given that in my day in the showroom I’d have a Hotpoint and an otherwise identical Bosch machine side by side, it was plain to all that they were the same machine, save for the fascia panel and Hotpoint logo.
And if I am right that someone needs to check this out, is it a Bosch problem, or a Hotpoint problem? Who should I tell ? Thanks so much in advance.
😐Re: Advice needed – Safety Issue!
Hotpoint used German produced Bosch machines over 30 years ago.
They then used other manufacturers and returned to Bosch some years later.Towards the end the Bosch based dishwashers were actually produced under license at Hotpoints own UK factories so there is a very strong possibility that your machine was not actually built by Bosch. 😉
If you can see made in Germany on it then it is Bosch made, if it says made in the EU then it has been made by Hotpoint in the UK.
I have also been unable to ascertain if the Hotpoint ( Bosch ) machines come under the recall.
You can find the original Bosch model number if you look very closely along the inner, top edge of the stainless steel door.
It is not easy to see but the Bosch ENR number is etched into the top of the inner door.
Re: Advice needed – Safety Issue!
Hi Iadom
Thanks so much for that. Funny you say this about licencing, as i heard this already today from a guy who runs a local vacuum / washer repair shop. His uncertainity as to whether or not Hotpoint had continued with this practice, and his readily admitted vague knowledge of dishwashers altoghether, was the reason i never thought to mention it.
I am very confused now…my machine does indeed say ‘made in EU’, but the rating plate is identical to that of the Bosch and the number SGSHPF5GB is what the guy at Bosch said counted for the E-NR number. This is clearly visable to my eyes and even with the help of a torch i see no numbers which were hard to find.
My understanding -and i am happy to be corrected- was that Bosch were making the Hotpoint Aquarius and Ultima models at the time i bought mine, whilst the First Edition -a machine which looked quite, quite different, was Hotpoints ‘own’ machine. Indeed i recall well selling a F.E. to a man who demanded he bought onlu British goods. As a young lad back then, i couldn’t see his point. Aged 33 now, i see exactly where he was coming from…but i digress.
So, to recapp, how do you (personally) know that the licencing arrangment was active in the 00’s? I’m not questioning you of course, just trying to get it all right in my head. And as before, what should i be doing? I just don’t get why these machines would have ‘Bosch’ rating stamps and ‘Bosch’ serial numbers.
Re: Advice needed – Safety Issue!
bertieboo wrote:Could you please confirm (or state otherwise) that these machines are Bosch, and am I making a mountain out of a mole-hill? 😐
It is a Bosch made machine as previously stated, furthermore the circuit board of your DWF30 is of the same series of boards that is affected in the same way as its Bosch cousins. Therefore I venture to suggest that Indesit/Hotpoint should seriously consider a similar recall on their Bosch made dishwashers.
Below is a photo taken recently of a faulty board removed from a HOTPOINT DWF30 DISHWASHER and shows all too clearly the potential fire danger : –
Re: Advice needed – Safety Issue!
LOL Martin, i thought your tag-line was in reference to me 😕 Cos you know, i did search first. Anyway, thanks for your reply. You agree its a Bosch dishwasher i have, well how does that work viz a viz the part about Hotpoint licensing the design from Bosch? I’d never heard of that before, but as per my previous, i heard it twice yesterday.
I am quite, quite bothered by this problem, and think that if i can’t sort it, i will buy a new machine. I will be sad if i have to do this, as my DWF30 has been just the best. It’s moved house with me 4 times since i had it! And in my current carrear running a cleaning service, i see Bosch and Bosch-Hotpoint dishwashers which have been running for years.
I may, if you don’t mind, show your photo to the Hotpoint engineer when he/she arrives.
Thanks so much.
Re: Advice needed – Safety Issue!
If it has EU on the rating plate it was almost certainly made in the UK at Hotpoints own factory, possibly Peterborough.
Re: Advice needed – Safety Issue!
iadom wrote:, possibly Peterborough.
They just knocked out fridges there Jim. I’m fairly sure the dishwashers were assembled at their Kinmel Park factory in North Wales. 😕
Re: Advice needed – Safety Issue!
Could be, I did a couple of dishwasher training courses at Peterborough ( what dead hole that place is )but that was on the original 800 series Bosch made ones over 37 years ago. 😯
Jim.
Re: Advice needed – Safety Issue!
Well lads, today i was in the home of one of my clients’, and her newer-that-mine Bosch dishwasher was stamped ‘Made in the EU’ also.
I have it in mind from my salesroom training that in the last 15 years the only british-made Hotpoint dishwasher was the first edition range. But time moves on and it gets harder to recall specific details 😕
Re: Advice needed – Safety Issue!
If you look at around 75{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the current Bosch appliances you will find made in the EU, you may not find made in China unless you look very hard but some of them are.
They even had some tumble dryers made in Yorkshire at the Crosslee factory that were sold under the Bosch brand name.
They have factories all over Europe but if it is a Hotpoint and it has EU on it then it was made/assembled in the UK.
Re: Advice needed – Safety Issue!
iadom wrote:Could be, I did a couple of dishwasher training courses at Peterborough ( what dead hole that place is )but that was on the original 800 series Bosch made ones over 37 years ago. 😯
Jim.
Jim, when was the last time you know of that Hotpoint made a dishwasher under license? I ask this because the guy in the vacuum repair shop said he was going back a long, long way, and added that he had no knowledge that this had either continued or ceased by the 1990’s and the 00’s. He said that Bosch built them for Hotpoint and such was the success that the licence to produce them in the UK was set up.
Where i am getting confused here is that you say that the ‘Made in the EU’ stamp means its a Hotpoint dishwasher made in the UK, whereas Martin says its a Bosch. I am not of course looking for trouble and i am sure you all realise this 😉 I am just trying to tie-up the loose ends.
Indeed i recall well the Crosslee dryers made with the bosch name, and in our store we had nothing to do with them. It was easier to sell a White-Knight (Crosslee) from our warehouse than attempt to order in one with the Bosch name. Wouldn’t have been so bad if the door was of the quality one expected of a Bosch and i am lost as to why Crosslee was selected as the one they wanted to use :rolls:
Re: Advice needed – Safety Issue!
What both Martin and myself are saying is that it has Hotpoint on the front but it is a Bosch machine that for a short period was manufactured in the UK.
The DWF30, indeed the whole of the DWF range was only produced for a fairly short period. The DWF30P/1 was produced until March 2002, the DWF30P/2 was produced for just one month only in April 2002.
In between the original German made Bosch machines produced in the early 70’s Hotpoint has had dishwashers made by, Brandt, Fagor, possibly at least one other that escapes me and also their own machine.
The bottom line is that the PCB’s on both the Bosch & the Hotpoint suffer from the same problem.
Re: Advice needed – Safety Issue!
Hi Ian
So does that mean the parts were made by Bosch and assembled here, or that Hotpoint made the identical parts in their own factory? Mine is a DWF30P/17, bought in May 2002. That fits in with the dates you give. What i do recall most was that it was a ‘current’ model, though as i had left the showroom shortly before i bought it, i didnt keep abreast of the replacement machine. IIRC, the ‘Indesit’ machines took over not long after i got mine. Never, ever, to my dying day, will i have an Indesit dishwasher. Never.
Re: Advice needed – Safety Issue!
I am not sure of how much actual production of individual parts was carried out in the UK, just know they built them here.
Your machine may have been produced before March 2002, if it still has the original Hotpoint stick on label with the serial number on it or an FD number on the door we could date it to the month.
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