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Jaunty,
Just because there’s no comment doesn’t mean that whatever the issue is either is or is not resolved and, in any event, since the posters are anonymous it’s very hard to check without any details.
It could also be the case that, just maybe, it wasn’t anything to do with ISE and by not commenting saves embarrassment for other parties.
K.
Re: ISE5 Broken down for weeks and no one seems to care?????
hi ken,
I hadnt considered that but come to think of it, if a customer had a conversation/email with someone at ise they may well of given an opinion of what could be the problem and it turned out to in fact be an ‘operator error’ :rolls:
Obviously that is why you are in the trade and we ‘laymen/woman’ dont always have any idea of ‘what is what’ :rolls:
regards
quickwash :plug:
Re: ISE5 Broken down for weeks and no one seems to care?????
hi finescan,
And you may be watching for a long time, as i can imagine mumof6 has one colossal pile to washing to get through 😆
quickwash :plug:
Re: ISE5 Broken down for weeks and no one seems to care?????
It’s not so much the machine that was called in to question by the OP but the service standards of the repairer. They state they were told it could be the bearings and then heard nothing for ages. There are so many possibilities which could be nothing to do with ISE, but it is the warranty and after sales follow up of the “network” that interests many people. (and that includes warranty and non-warranty (user error) requests for help).
Re: ISE5 Broken down for weeks and no one seems to care?????
I’d love to say… what people don’t know and go on to post a diatribe of stuff from across the industry but, I won’t. However if you read through many of the posts on this forum and many of the articles you will quickly realise what I’d likely say.
What I will say or, rather ask, is ISE perfect? Nope.
Is ISE’s customer service perfect? Probably not. You can’t please all the people all the time, a well known and understood dilemma.
Are all the machines totally perfect in every single little detail to the Nth degree? Probably not, depending on your point of view.
Are all of the above better then the industry in general? Yes, I believe so.
So you can poke and prod all you like about the level of service and, if you want to find fault and you look hard enough I’m quite sure that you will. We’re human, we err, we don’t always get it 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} right.
But, if you poke and prod about any business you will find chink in the armour with every one you look at, if you want to look hard enough.
As for user error and misuse calls. That would constitute over 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of all calls to commercial machines at any point in time and over 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of all calls to an ISE10 in the first four months of ownership. This drops to just over 60{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on other ranged machines before they were delisted. I know this as I did the stats on it and look at the call sheets as they come in. The reason I do this is to educate staff, rewrite instruction manuals and analyse the patterns.
As to the issue posted by the OP, I presume it is resolved.
HTH
K.
Re: ISE5 Broken down for weeks and no one seems to care?????
kwatt wrote:
As to the issue posted by the OP, I presume it is resolved.
K.Everything else you have said, apart from what I have quoted is not really relevant. I don’t dispute it, but it is not relevant. What I have quoted is relevant, as I would have thought you would have made it your business to know for sure that the issue posted by the OP was resolved.
Sorry to requote the whole post, but just to remind people this was the first post the OP made. If ISE/UKW feel that an answer saying ‘we don’t really know [or care, by potential implication] what happened but presume it got resolved’ then, well, that’s your call. If the answer is it was a user error, let us know.
“Wed Nov 24, 2010 3:05 pm
I am posting this out of desperation! I purchased an ISE5 from UK Whitegoods in November 2008 for £499.00 including 5 years warranty. In October 2010 I contacted UK Whitegoods as I had a problem and an engineer did come out and look at it and stated there was a problem possibly with the barings! This was over a month ago now and despite repeated emails to UK Whitegoods nobody seems to want to reply to me anymore and I have a washing machine that is getting noisier, making holes in clothes and generally not washing well!
Can anybody please advise me what to do next as I thought I was buying from a trusted company when I bought from UK Whitegoods and also the reason I paid nearly £500 was because I was getting a 5 year warranty (or so I thought).
Is there a problem with ISE? I feel that I have been patient enough and now I will be contacting other parties for advice but I will not let the matter drop and I will be as noisy as possibly.
Any advice gratefully received.”Re: ISE5 Broken down for weeks and no one seems to care?????
Like I said, posters are anonymous.
Much of the rest of the post was in response to the comments made by the previous poster, if you would care to read back. That’s the problem with forums sometimes, multiple conversations and people often read only the parts that they want to read, not the complete.
To say that ISE or UKW don’t care is more than a tad harsh and completely untrue. You care to draw that inference, that is your choice.
The point of quoting the original post was? What?
Or is it a case of you just want an excuse to slag off ISE or UKW at any given opportunity?
Jaunty, please by a Miele. Pretty please. 😉
You don’t have a pop at them but seem quite happy to have a pop at ISE whenever the opportunity presents itself. And, see how well you get on quizzing them with the points you’ve asked of me and/or UKW/ISE and see how you get on.
K.
Re: ISE5 Broken down for weeks and no one seems to care?????
Ok I will answer that.
‘Like I said, posters are anonymous.’
Someone is emailing you, apparently phoning you, and engineer has been out to see the machine, they are registered on this forum with an email address? How many ISE5 issues do you have clogging up your inbox? Not many I suspect. :rolls:
‘Much of the rest of the post was in response to the comments made by the previous poster, if you would care to read back. That’s the problem with forums sometimes, multiple conversations and people often read only the parts that they want to read, not the complete.’
The previous poster you refer to was keen to know about the service standards of the repairer, which is linked to how the warranty is fulfilled as it would be a warranty repair. So they wanted to know what had happened here, like others. All machines may have issues, it is how they are dealt with.
‘To say that ISE or UKW don’t care is more than a tad harsh and completely untrue. You care to draw that inference, that is your choice.’
I didn’t say you did not care, I am sure you do. I said that it may be potentially implied, as there was no positive update on the service issue. If it was my product I’d darn well want to know that mumof6 had a fixed washing machine given the unhappy nature of her post, and let the forum know. If you can’t see that, then well, I can’t change how you are seeing things.
‘The point of quoting the original post was? What?
Or is it a case of you just want an excuse to slag off ISE or UKW at any given opportunity?’
No point anywhere have I slagged off ISE as you put it. I and others have raised some reasonable questions and made some reasonable comments. I want to buy one, really, but I want to know that the warranty offered is backed up in the real world. This thread was an opportunity for me to see how a warranty issue was resolved. I re-quoted the original post as it made some not very positive comments that I would have thought you would want to address.
‘Jaunty, please by a Miele. Pretty please. Wink ‘
Different sales approach, good luck with that.
‘You don’t have a pop at them but seem quite happy to have a pop at ISE whenever the opportunity presents itself. And, see how well you get on quizzing them with the points you’ve asked of me and/or UKW/ISE and see how you get on.’
I’m not having a pop. I just have questions I am trying to answer. Until the ISE website is redone (soon, all being well?) I don’t know the terms on which I would be buying a machine. Eg what are the terms of the warranty? As you have mentioned Miele, in comparison, I can see the basis of their warranty I would get if I want to here:
https://miele.guarantee-registration.co … July10.pdf
I asked elsewhere about repairers on your panel who would come out to London E7 to sevice an ISE, as a search in the current UKW repairer said there are none. I assume that if Ron’s Repairers were not available there would actually be other repairers that could come? Hopefully all academic but it would be nice to know.
Re: ISE5 Broken down for weeks and no one seems to care?????
Jaunty wrote:Someone is emailing you, apparently phoning you, and engineer has been out to see the machine, they are registered on this forum with an email address? How many ISE5 issues do you have clogging up your inbox? Not many I suspect. :rolls:
The OP has had no previous contact with ISE or UKW from that email address. Therefore whatever the issue is or was, I don’t know about it and cannot find any information from the details provided here.
That being the case, what exactly would you like to know?
What I’m getting a little frustrated about is yourself and others pressing to get information on one particular case on which there are no details available for. Which in itself a bit silly given that ISE will log a few score service calls a month, we do have a good few thousand machines out there in the field, and to use just one as an example of all is, at best misleading and hardly indicative. For any statistic to be become viable you need a certain volume to be able to draw any meaningful information.
Are you just searching on repairs@ to find a repairer? It’s the only thing I can think you mean from your comment.
There are no London postcodes without cover, most with multiple repairers. Many of whom elect not to be listed on repairs@ some, not on the ISE site. That’s their choice as they are independent businesses and I presume that they have their reasons for that but, what they are, you’d have to ask them and not me.
K.
Re: ISE5 Broken down for weeks and no one seems to care?????
kwatt wrote:Are you just searching on repairs@ to find a repairer? It’s the only thing I can think you mean from your comment.
There are no London postcodes without cover, most with multiple repairers. Many of whom elect not to be listed on repairs@ some, not on the ISE site. That’s their choice as they are independent businesses and I presume that they have their reasons for that but, what they are, you’d have to ask them and not me.
K.
Hi. Yes, I did a search on my post code here
http://www.ukwhitegoods.co.uk/modules.p … whitegoods
and no repairers came up for me. As a niche brand I was just trying to see there was support. Has to be said, Ron at Ron’s Repairs is brilliant though, and I would not go anywhere else, it is just more if he were not to be around.
All the best.
Re: ISE5 Broken down for weeks and no one seems to care?????
Hi Jaunty,
Yes, there’s at least another one repairer that covers all London postcodes that I know personally. Another I met only the other day for the first time that I didn’t know covered all of London and probably more if I went digging about.
I would agree however, Ron is brilliant and a really, really nice chap to boot.
K.
Re: ISE5 Broken down for weeks and no one seems to care?????
hi all,
This is my opinion on thinking about the OP. The post mentions ‘in desperation’, so with that bit of knowledge i will assume that mum06 has never graced this forum before, therefore, she may never do again if the problem was sorted. I honestly think mumof6 would only post again if ise have NOT sorted her machine. That is in my opinion anyhow 🙂
If she sees all the posts then there is a chance i suspose, but that may depend on whether notifications go to her email.
kind regards
quickwash :plug:
Re: ISE5 Broken down for weeks and no one seems to care?????
hi all,
I have just opened my post and have received my 10 year Guarantee Certificate from ISE 😀
It gives the terms and conditions, there arent many considering it is for 10 years.
There is an accompanying letter thanking me for choosing an ise machine, they dont need to thank me as i am over-the-moon with it, which is from ken watt, director! This you can expect but in all honesty having a director answering posts on a forum would far surpass most other companies 😉 We have also had posts on here from john hopwood, MD!
All dealings i have had with ise (and ken) so far have been to their credit 😀
best wishes to all
quickwash :plug:
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