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Re: ISE5 Broken down for weeks and no one seems to care?????
mumof6 wrote:Exactly! I have done all the chasing and I think ISE have rung me back once. I would have thought a couple of courtesy calls from ISE wouldn’t have gone a miss – but no nothing! As for ringing the local agent – I do not consider that to be my job because as far as I am concerned in this case he is contracted by ISE and not me! Infact I rang ISE again this afternoon and the phone rang for 2½ mins approx before going dead but when I rang back and withheld the number someone answered straightaway!! Hmm!
ISE have contacted the agent, in fact I do believe that you were informed of this.
Since the ISE office doesn’t have caller ID it’s calls cannot be discriminated. There are no known faults.
K.
Re: ISE5 Broken down for weeks and no one seems to care?????
kwatt wrote:
mumof6 wrote:
Exactly! I have done all the chasing and I think ISE have rung me back once. I would have thought a couple of courtesy calls from ISE wouldn’t have gone a miss – but no nothing! As for ringing the local agent – I do not consider that to be my job because as far as I am concerned in this case he is contracted by ISE and not me! Infact I rang ISE again this afternoon and the phone rang for 2½ mins approx before going dead but when I rang back and withheld the number someone answered straightaway!! Hmm!ISE have contacted the agent, in fact I do believe that you were informed of this.
Since the ISE office doesn’t have caller ID it’s calls cannot be discriminated. There are no known faults.
K.
Fair enough about the call display but you can’t blame me for getting paranoid. Yes when ‘I’ phoned ISE this afternoon they said he was going to ring me but as yet I am still awaiting the call.
Re: ISE5 Broken down for weeks and no one seems to care?????
mumof6 wrote:As for ringing the local agent – I do not consider that to be my job because as far as I am concerned in this case he is contracted by ISE and not me!
You know, I can’t help asking myself why you are being so evasive, so obstreperous even in all of this? Whilst on the one hand you readily accept that your local ISE agent to be trustworthy. That kwatt has explained, at some great length I might add, the unfortunate situation with regard to the part availability, the trouble attempting contacting you and loss of emails and so on. Furthermore you have been assured that the part has been sent to the agent and should indeed have it in his possession. Yet at the vital point in the story, and coincidentally I might add, your phone line goes down. Exacerbating yet further a quick resolve.
How cannot any right thinking person, having waded through this endless tale, conclude that you, mumof6, are deliberately being, as I said earlier, obstreperous to this whole issue?
Is this a game you are playing all the while because sure as hell is hot that appears to be the case here? 👿
Re: ISE5 Broken down for weeks and no one seems to care?????
Martin wrote:
mumof6 wrote:
As for ringing the local agent – I do not consider that to be my job because as far as I am concerned in this case he is contracted by ISE and not me!You know, I can’t help asking myself why you are being so evasive, so obstreperous even in all of this? Whilst on the one hand you readily accept that your local ISE agent to be trustworthy. That kwatt has explained, at some great length I might add, the unfortunate situation with regard to the part availability, the trouble attempting contacting you and loss of emails and so on. Furthermore you have been assured that the part has been sent to the agent and should indeed have it in his possession. Yet at the vital point in the story, and coincidentally I might add, your phone line goes down. Exacerbating yet further a quick resolve.
How cannot any right thinking person, having waded through this endless tale, conclude that you, mumof6, are deliberately being, as I said earlier, obstreperous to this whole issue?
Is this a game you are playing all the while because sure as hell is hot that appears to be the case here? 👿
Martin , I have seen some ridiculous posts from you over the years , but this takes the biscuit .
Are you suggesting that for any service call you make that needs parts ordering , you advise your customers they have to ring you in x days to find out if you have them and arrange revisit ? ( assuming you ever bother to order them in the first place ?)
[/u]Re: ISE5 Broken down for weeks and no one seems to care?????
Hi martin :D,
Bet you can guess in which direction my ‘size 5’ would be heading 😆 😉
Hi mumof6,
Talking from the view of another ‘lady :wink:’ i think you really should give the your engineer a call, i can understand why you feel that he should contact you but you must need that machine running again asap and he does seem to be ‘dragging his heels’ to put it mildly 👿
best wishes
quickwash :plug:
Re: ISE5 Broken down for weeks and no one seems to care?????
Martin wrote:
mumof6 wrote:
As for ringing the local agent – I do not consider that to be my job because as far as I am concerned in this case he is contracted by ISE and not me!You know, I can’t help asking myself why you are being so evasive, so obstreperous even in all of this? Whilst on the one hand you readily accept that your local ISE agent to be trustworthy. That kwatt has explained, at some great length I might add, the unfortunate situation with regard to the part availability, the trouble attempting contacting you and loss of emails and so on. Furthermore you have been assured that the part has been sent to the agent and should indeed have it in his possession. Yet at the vital point in the story, and coincidentally I might add, your phone line goes down. Exacerbating yet further a quick resolve.
How cannot any right thinking person, having waded through this endless tale, conclude that you, mumof6, are deliberately being, as I said earlier, obstreperous to this whole issue?
Is this a game you are playing all the while because sure as hell is hot that appears to be the case here? 👿
Why on earth do you think I am being obstreperous to this whole issue? I have been more than polite and patient during all this. The first so many weeks (which if you read this properly you will understand) my washing machine was faulty but as far as I was aware still just about useable and so that is why I just got on with life thinking someones a bit slow but as we had had snow etc I put it down to the weather etc. I then phoned again in early December (still polite and patient) wondering what was happening (again machine still half working) then we had further snow and the chaos started again, plus Christmas and all the chaos that comes with that too.
Re: ISE5 Broken down for weeks and no one seems to care?????
quickwash wrote:Hi martin :D,
Bet you can guess in which direction my ‘size 5’ would be heading 😆 😉
Hi mumof6,
Talking from the view of another ‘lady :wink:’ i think you really should give the your engineer a call, i can understand why you feel that he should contact you but you must need that machine running again asap and he does seem to be ‘dragging his heels’ to put it mildly 👿
best wishes
quickwash :plug:
I will happily ring him in the morning and the only reason I haven’t before is because I thought ISE were doing the chasing for me and as he is being paid by ISE then surely they have more ‘clout’ than me?
Re: ISE5 Broken down for weeks and no one seems to care?????
mumof6 wrote:Why on earth do you think I am being obstreperous to this whole issue?
By virtue of the fact that all the established lines of contact you have at your disposal toward solving any problems you may have with your machine have always been at your disposal. Namely: You know who, where and what the telephone number is of your local agent. Likewise you have the contact details of ISE HQ. Both infinitely contactable by post, by phone, even by email.
It is inconceivable that, based on the various options, contact between you and ISE could not be made. And at that point an explanation as to the unfortunate delay in obtaining the part would not be explained to you. After all we are not in the backwoods of the Brazilian jungle are we?
So, after all the hype you generated here on UKW by opening your heart to your problem and the constant assurances and explanations from ISE and their management structure that the part is with the agent………………you choose not to ring them?……..???
Come on now! How cannot I logically conclude that you are being deliberately obstreperous? 🙁
Re: ISE5 Broken down for weeks and no one seems to care?????
mumof6 wrote:I will happily ring him in the morning and the only reason I haven’t before is because I thought ISE were doing the chasing for me and as he is being paid by ISE then surely they have more ‘clout’ than me?
You know what they say – “Hell hath no fury like a woman scorned” ;). I know you shouldn’t need to but your repairer will be dealing with scores of parts every week, a quick call to put you back on his radar is always useful.
Re: ISE5 Broken down for weeks and no one seems to care?????
The website is clear.
In case of warranty claim, contact either ISE at service@iseappliances.co.uk or contact the local agent directly.
It reads as though email is preferred over telephone.
MO6 appears to have chosen one of the recommended options so has done the right thing.
That said I would phone the local agent, given the problems you are having. I’d phone anyone I thought might sort things out to be honest.
That is not saying you should have to chase things, it just looks as though you’ll have to.
Re: ISE5 Broken down for weeks and no one seems to care?????
Hi mumof6,
I hope ‘clout’ doesnt come into it :lol:. Mind you……
I do understand where you are coming from and agree mainly, but if i was in the situation you are in then i would be asking the engineer why it is he hasnt arranged the fitting of your part by now, it was sent at the beginning of last week, so IMO he should have contacted you immediately it arrived. ISE hve spoken to him and he has informed them that he will contact you, unfortunately he seems very unprofessional and it seems you will have to make another call. Hopefully your last!
I am honestly not being in the least bit sarcastic, i am just saying what i would do in your position, but obviously it is your call (excuse the pun 😆 )
all the best
quickwash :plug:
So it seems that all agree mumo6 should make that all important phone call. I too think she has a hidden agenda though hitherto undisclosed. I cannot take anything she says seriously. It must be a wind up?
lordhelpus wrote:So it seems that all agree mumo6 should make that all important phone call. I too think she has a hidden agenda though hitherto undisclosed. I cannot take anything she says seriously. It must be a wind up?
What are you getting at when you say I have a hidden agenda? If I don’t update you are wondering where I am (as in when I posted originally) but if I do update then I have a hidden agenda? I am obviously annoying some people on here (or is it embarrassing) and so I will take my grievances elsewhere. Although I can assure you the only agenda I have is to get my ISE5 fixed which I feel I am entitled to as I paid for it when I purchased it in 2008 in good faith. I have not hounded anybody (or is that where I went wrong?) and the only reason as I said before that I have not rung the repair man myself is because I thought that ISE were sorting things out for me.
Re: ISE5 Broken down for weeks and no one seems to care?????
This is farcical now. Considering the “service” ISE supposedly pride themselves on I think they should have replaced MO6 machine for a new or reconditioned one a long time ago. I hope they are planing on a substantial compensation pay out! Yes no other manufacture would give out a loan machine or replace a machine in these circumstances but I thought ISE were supposed to be better than the rest?
Re: ISE5 Broken down for weeks and no one seems to care?????
Hi Mo6,
I think that you have had to wait an excessive time and I’m really sorry about it all, it I can assure you it is very unusual. Several things went wrong some of it is, as I’ve said, ISE’s fault and some of it was completely outwith ISE’s control.
The trouble all too often with forums and email is that they don’t allow you to communicate subtlety and the repairers on here, irrespective of who they work for, can do things in different ways. Most of us are used to people calling us up and not the manufacturer for info as we pressure manufacturers, insurers and so on for parts etc. in the main for you. I guess it might seem a bit strange that someone chooses to call the manufacturer and not the repairer, repair company or whatever.
I think that’s perhaps what the guys are finding a bit strange in this. I don’t actually think that there’s any motivation on your part other than to get a result by causing annoyance or embarrassment to ISE.
I do have to point out though that posting as you have done, on an open forum was perhaps not the best way to approach the problem.
There’s several things that can be done and we’ve looked at them.
We can get you a replacement machine but, it can’t be done quickly because of where you are, it is a big logistical challenge. In fact, we’d be talking in terms of weeks and not days so a repair is the quickest option. Please bear in mind that nobody here knows where you are and it is not my place to tell them.
During December and into the early part of the New Year this was not an option due to the weather conditions and the backlog created by those conditions. Again, the fastest option was to get the parts out ASAP which was done.
We could probably get the insurer to “write the machine off” which is great but it would certainly result in a partial refund.
We could do a concessionary sale of a new 1607 for you as well but that would involve some sort of payment on your part and would be done in line with the above.
So, there’s loads of ways to solve the problem but I do not think that an open and public forum is the place to discuss them.
K.
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