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Re: ISE5 Broken down for weeks and no one seems to care?????
mumof6 wrote:
I will happily ring him in the morning and the only reason I haven’t before is because I thought ISE were doing the chasing for me and as he is being paid by ISE then surely they have more ‘clout’ than me?
Owing to the fact that the machine is covered by insurance, ISE are forced to follow their contractual obligations and in view of that, within a public forum they are unlikely to discuss much more than the letter of the law as it is laid down by the insurer.
For one thing, they will not discuss in an open forum certain things that transpired before this thread was even started.
Did you not ask to speak to someone in authority at ISE before you started this thread ?
Re: ISE5 Broken down for weeks and no one seems to care?????
ajsdoc wrote:The website is clear.
In case of warranty claim, contact either ISE at service@iseappliances.co.uk or contact the local agent directly.
It reads as though email is preferred over telephone.
MO6 appears to have chosen one of the recommended options so has done the right thing.
Unfortunately mumof6 was emailing David Quinn and not service@iseappliances.co.uk, so as ken said, D Q had been on holiday so these emails were not seen by any other ise personnel 🙁
Email may be preferred, but if such emails are producing no response then its on the ‘blower’ i would be going!
Anyhow, IMO ken has given some very good options so lets all hope this unfortunate and ‘not the norm’ issue can get sorted asap 😀
Just imagine any other company appearing on a forum and ‘airing its dirty laundry in public’ (sorry couldnt resist :rolls: )
regards
quickwash :plug:
Re: ISE5 Broken down for weeks and no one seems to care?????
Well, what happened? This is like reading a book with the last page torn out.
Dusty R
Re: ISE5 Broken down for weeks and no one seems to care?????
Bump. Genuinely interested to see if all sorted.
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