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Got a call from Mark Ridler yesterday and from Paul Brookes. )
Mark Ridler is coming to see me in the next couple of weeks. 😉
K.
kwatt wrote:Got a call from Mark Ridler yesterday and from Paul Brookes. )
Mark Ridler is coming to see me in the next couple of weeks. 😉
K.
Well, did he? I have had no contact at all from them since Tony Brown left, not even a letter. Yet they send me about 20 calls per week.
We had a glass hood today that needed to be taken down in order to solder in a new motor. Engineer stated that would need assistance to do the job safely.
When booking to go back & fit the motor, we did ask if there was anyone on site to assist & the customer agreed to help if needed. When we got there, he refused so engineer abandoned. We phoned MFI & asked for double rate, and they refused. So we told them we were closing the job as is and they had better find someone else. The tart we spoke to just didn’t get it. We’ll see when they try & send it back again as we will tell them to stuff it.
Say what you like about Servevast, they will cough up no trouble in such cases.
Alex
Re: MFI
Not seen him yet, 14th or thereabouts IIRC.
AIG still on stop and I’ve told them if they want me to look out worksheets I’ve already sent they cab bl00dy well pay a day’s labour to do that. The kicker is and, he doesn’t know this yet, I have documented evidence that they’re f—king about with AIG and LGH.
The deal was, no invoices to anyone except MFI.
That was the deal, if they break it and have problems then it’s not my problem and, frankly, it’s not worth the hassle.
Servevast I’ve no real hassles with at all. However I am billing DAG directly for calls now at £69 plus VAT and spares at RRP. 😉
Thanks Lawrence for that little tip.
K.
Re: MFI
Had Mr Ridler on the phone this morning.
He has confirmed he will be here with a “senior” late on the 15th or early on the 16th.
Wanted me to re-activate AIG work which I have refused to do as the account is on stop for non-payment and until the amounts outstanding are cleared in full it will remain on stop. That didn’t go over too well.
Made the point about invoicing others and how that wasn’t part of the deal as well as how that doing such things increases our admin burden and therefore costs which are not taken into account within the rate.
We’ll see what happens.
K.
Re: MFI
I must upload the report I did today for them tomorrow or Wednesday as it makes for very interesting reading indeed when you start breaking down the calls we’ve had from January through to the end of last month.
Very few in the Greater Glasgow area or anywhere else that there’s chimneys and those that we did get were gas or Chinese dishwashers.
It should be an “interesting” conversation.
K.
Re: MFI
Says a lot really.
Regretfully not easy to do, but may be an idea to set up a spoof call and see if you get it. Problem is they seem to know all their customers.
There seems to be no dialogue with them these days, they are not helpful, and somehow the little bit of charm that was has gone out of the contract.
I am busy enough to bin them, but the problem is as soon as I do that, we will be looking for something to do. If an engineer ever leaves, may drop them overnight.
Alex
Re: MFI
Well met the guy.
Dunno what to think of him just yet but not a good start as he came from Currys. 😕
We’ll see what shakes out and if he does what he says he will.
K.
Re: MFI
Well from that meeting where he was going to look at some stuff, not a peep.
Today I gets an email from Paul Brooks telling me that a letter is in the post from Malcolm Knowles, I expect that it is a letter of termination. That wouldn’t surprise me TBH given the grief that Craig has caused and the state that the accounts have been left in.
However that doesn’t distract from the fact that MFI have been taking the p1ss a little. More so AIG/LGH who claim not to have received invoicing and yet have paid some invoices from the batches in question, which can only lead to but one conclusion really. Funnily enough that question was evaded by both Mark Ridler and Paul Brooks.
There is more to tell but, suffice to say, MFI don’t appear to be playing fair at all at the moment and, should they not pass anymore work I don’t think I’ll be terribly bothered by it.
K.
Re: MFI
Funny you mentioned accounts. It is a shambles at present, I’m not able to reconcile anything.
I get an audit trail, then 3 weeks later a payment hits the bank for a totally different sum.
I’m actually busy enough to bin them but the way things are heading, and the vibes I get about others having very little work, I may stick with them as a schedule filler, but it may not last. Need to get rid of some spares though.
I have had no contact at all, no service bulletins for 3 years, no correspondence, Nado.
Alex
Re: MFI
Well this has gotten interesting.
MFI are demanding money, no shock there really, but with no work being passed, stock to be returned for credit and monies owed by AIG (over £2K) I can’t say I’m inclined to settle the spares account and then HOPE to get paid back the credit and the AIG stuff.
But, get this and, Alex will love this, they contra’d my account! Yes, they actually did what they’ve been telling us all for years isn’t possible and contra’d outstanding invoices payable to NWAR against the spares account.
But, according to Paul Brookes, this isn’t possible to do on their system.
Funny old thing that.
They can do it, they just don’t want to do it.
Took a while to stump it up mind you. 😕
Unsurprisingly there’s been not a single service call passed either. Not that I’m really all that bothered as the new stuff is too diverse to get a decent hit rate and there’s a lot of Chinese and general other rubbish in it now.
However I don’t want to fall out with them, I’m not on the warpath, I would just like it all settled up and see it gone without any nastiness about it.
K.
Re: MFI
This end the work volume has got higher, payments are coming faster (with the exception, needless to say of AIG) and the product has got better (mainly see Beko dishwashers in new instalations rather than the Hairer stuff) and not had a rejection in a year or so. Not much to complain about here….for now.
Re: MFI
As usual with me Mark there’s method in my apparent madness and loss of reasoning. Much of which should be apparent from my post I made a short while ago in the general trade forum.
The point is that, if they pass the call, they are responsible for payment. If they defer to any other party, as MFI do in this case, then that must apply across the board and not just to one party only. And, the president is set the second that they refuse to pay for a single call and ask that you charge directly for a user or installation fault.
Like I said, you can’t have your cake and eat it. You either choose to live with the consequences of your actions or you don’t pursue it, ever. they simply can’t have it whatever way it suits them at that particular time else the rules are in constant flux and no-one knows where they stand.
This is why that ISE is so flexible, we take a view in conjunction with the agents as, quite simply, we know the score and we know that it isn’t always clear cut. But, working with the agents is far, far preferable in reaching a solution that everyone can deal with even if, at times, it costs us money.
What many do, MFI in this instance, is to have such rigid rules that they cannot see out of their little corporate box and they totally fail to understand that small companies, that they rely on to provide their service, simply cannot write off debt in the same way that they can.
In effect MFI have totally ignored the £2.5K owed to NWAR by AIG seeing it as not being their problem despite every call being requested by MFI, not AIG. So far as I and NWAR is concerned MFI do have a responsibility to ensure that that debt is cleared.
On the flip side, they expect their spares account to NWAR to be paid, in full, in the hope that NWAR gets paid somewhere down the road.
To me, that is immoral at best. They should clear the decks before demanding payment.
K.
Re: MFI
AIG. I have calls from April where they have not paid. Normally I phone debtors direct, but as the calls come from M.F.I. they can take some of the liability.
Today I found a mobile number for Mark Ridler & told him I was putting AIG on stop regards all their calls. He tells me he has had no problems regards AIG, and I chose not to educate him further. He is getting Pul Brooks to phone me.
Alex
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