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Re: NAC (ADVERT THREAD: IGNORE IT)
lee8 wrote:My bad then. See when someone with a history of not being truthfull speaks/writes l tend not to trust them.
On that we do agree. I’d probably go further and not trust anybody when it comes to business. Over the 10 plus years I ‘ve been on UKW I read so many sad tales of folks being stitched up by so called WP’s and referral agents. Guys have gone out and done work then have been owed shed loads of money due to them. Late payers, disputed claims and firms doing a runner. What is different by this system is engineers get paid up front, period. They get the job, do the work and get paid there and then.
Chances are that others will follow suit and NAC will not be a unique company fishing out work like this from the Internet. Who knows? Time will no doubt tell.
Re: NAC (ADVERT THREAD: IGNORE IT)
Its the up front bit that l have issue with.
When people ring to book a call one question they usually always ask is how much a repair will be.
Now NAC needs to answer that with some degree of accuracy. They will have agreed my charge to the client, but not my charge for the part.
So are clients free from all charges when you turn up and tell them £150.00 and they then refuse the repair.
Leaving you the repairer out of pocket and no way to argue as you didn’t vet the call and NAC out of pocket as they haven’t charged the client.
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Re: NAC (ADVERT THREAD: IGNORE IT)
lee8 wrote:Leaving you the repairer out of pocket and no way to argue as you didn’t vet the call and NAC out of pocket as they haven’t charged the client.
I don’t understand why you ask these sort questions here? Clearly you haven’t grasped anything of what has been posted before. Nor have you digested any of the free and open information available to anyone who would wish to enquire elsewhere. Not that you would be the least bit it interested anyway except your wishing to drag out this thread like the proverbial wind-up merchant I suspect you are.
Re: NAC (ADVERT THREAD: IGNORE IT)
I think you’re missing the fatal flaw in this Martin.
Consider what NAC are doing.
They sign up agents then, after that they target specific areas on Google Adwords, it’s really not rocket science and if anyone can be bothered to do this for themselves, they can quite easily. There are any number of tutorials on Google that will show you how.
If that doesn’t suit then there are any number of SEO companies out there that will manage an Adwords campaign for you that will be much more reputable and experienced in the area than NAC/UKT will ever be.
But all that does is give the guys another competitor in the area through that channel or medium of advertising, that’s all it does as it cannot magically conjure up mystical work that didn’t exist previously. All it does is further diversify who gets what from that channel to market.
Only in this case, what NAC wants to do is for you to do the actual work and to charge you £20 for running their ad campaign that makes them a direct competitor.
So, in essence, the business model is fundamentally flawed IMO as it does not do the repairers any favours whatsoever, it just costs them money through adding another middle man, which is effectively what the model is.
This is why, at the most basic level of this business premise that I see it as no more than a way to lever money from the repairers for something that they could easily do themselves without the need for this cost.
Hence the opinion that is a bit of sham that exists merely to shakedown the repairers as it brings nothing new at all to the party, it just further degrades the level of recompense in the industry.
That happened in the 80’s when work providers started to pop up and look how well that went for the industry. This is the same kind of thing only now with work to end users being devalued and I’m not just having a dig at NAC there, it’s all these online referral services, they’re all the same and have the same issues.
And, all that before you even get into the other issues but this is largely why, for the repairers and the industry in general, this is the most stupid thing ever. We’ve got enough competition from DAG, BG et all without encouraging more.
K.
Re: NAC (ADVERT THREAD: IGNORE IT)
Martin wrote:
I don’t understand why you ask these sort questions here?
Please point out what you dont undetstand about asking these questions of how NAC operates on the thread asking how NAC operates.
Martin wrote:
Clearly you haven’t grasped anything of what has been posted before. Nor have you digested any of the free and open information available to anyone who would wish to enquire elsewhere. Not that you would be the least bit it interested anyway except your wishing to drag out this thread like the proverbial wind-up merchant I suspect you are.I dont believe anybody has answered either.
So enlighten me as to how NAC can guarantee a client will pay a bill when until a repairer confirms that fault and any parts that are required.
Sent from my GT-N7000 using TapatalkRe: NAC (ADVERT THREAD: IGNORE IT)
kwatt wrote:Consider what NAC are doing
In essence simply nothing more than other competitors out there realising the potential of the Internet I suppose. Businesses, like mine, have sought work from the Internet for themselves and are doing well from it (the hunter gatherer instinct) whilst others have to be spoon fed. That’s it in a nutshell really. It’s a jungle out here…innit? 😉
Lee8? Don’t ask me pal, I’m done with your questioning TBH. 👿
Re: NAC (ADVERT THREAD: IGNORE IT)
Martin, you don’t currently run much of a business at present.
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Re: NAC (ADVERT THREAD: IGNORE IT)
As for NAC, nowhere on the site does it state in their terms what happens if the client does not accept your charges.
I suspect you get nothing for your time calling to the client, diagnose etc.
Its also unclear if after you accept the repair and call, that if that client does not accept the cost with parts do you still have to pay NAC the refferal fee.
I also suspect clients dont want multiple businesses all calling giving quotes on different days.
Its current web present appears more geared to recruiting people rather than clients.
The current concept does not seem to be very user friendly, i’m not a fan of fixed price repairs, but at least you know what your getting when you part with your cash.
What i suspect is happening is a small 2nd tier contract coverage has been negotiated and NAC gets paid twice.
Sent from my GT-N7000 using TapatalkRe: NAC (ADVERT THREAD: IGNORE IT)
lee8 wrote:What i suspect is happening is a small 2nd tier contract coverage has been negotiated and NAC gets paid twice.
Hi lee8,
You are wrong sir. Guess again?
John Cohen
[float=left:2r6gjdfl]
[/float:2r6gjdfl]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
I’ve not posted on here in a while but I’ve been following this from the start.
It (to me) seems absolutely ridiculous that ANYONE would believe what’s going on here?
Although, I do find it entertaining to watch!
Regards,
Dan
Re: NAC (ADVERT THREAD: IGNORE IT)
for me i think customers are more savy now , why would they book via a national call center if they can pick up the phone a call a local company ,
as i see it the only calls that filter down via national call centers are
high end range cookers , built dishwashers are crap that no one want to touch ,appart from these savy customers most try their local guys .
Re: NAC (ADVERT THREAD: IGNORE IT)
NationalAppCare wrote:
lee8 wrote:
What i suspect is happening is a small 2nd tier contract coverage has been negotiated and NAC gets paid twice.Hi lee8,
You are wrong sir. Guess again?
John Cohen
[float=left:oqy0pxpd]
[/float:oqy0pxpd]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
I’ll need proof, i’m afraid you creedability is in doubt.Sent from my GT-N7000 using Tapatalk
Re: NAC (ADVERT THREAD: IGNORE IT)
funkyboogy wrote:for me i think customers are more savy now , why would they book via a national call center if they can pick up the phone a call a local company ,
as i see it the only calls that filter down via national call centers are
high end range cookers , built dishwashers are crap that no one want to touch ,appart from these savy customers most try their local guys .
I agree, local repair guys are starting to become popular again, most people are becoming aware that national companies are expensive and in most cases useless.
NAC and others are charging for a product customers would not want to pay extra for, they get no added incentive for and would argue it is a cost the repairer should absorb, so u earn less for a job that potentially would have used you anyway.
Undervaluing your product is one of the major factures in failed businesses.
Using an expensive form of advertising and earning less from it will, as any business school will tell you, make your business doomed to fail.
NAC believes most repairers are idiots at running a business, to date if they are that busy, they maybe right.
Personally l prefer to earn from 5 good calls a day that l have drawn in than 10 referred that will likely not last, the worst mistake to make is to structure and grow your business around a company with a weak history and poor business practice.
My profit and time will keep me a step ahead, whilst the jaime parries of this world will be gone in a puff of stress and poverty. Like the many muppets before.
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Re: NAC (ADVERT THREAD: IGNORE IT)
lee8 wrote:NAC and others are charging for a product customers would not want to pay extra for, they get no added incentive for and would argue it is a cost the repairer should absorb, so u earn less for a job that potentially would have used you anyway.
I strongly disagree. Firstly, you cannot speak about undervaluing your product and in the next line accuse NAC of Over-Charging. The Service Charges quoted by NAC are higher than what many people quote to get through a door but also lower than what many people quote to capture a good, worthwhile customer, and that is why they lose so many potential bookings. Many consumers want something for nothing so they are the ones NAC Lose. The Charges are stuck to rigidly and it is reiterated to customers that there is no Free Callout, no Free Estimates etc.
Regarding advertising, many Engineers, Whitegoods / Gas or Electrical do not know how to advertise effectively. That does not mean they should be labelled as Muppets or Idiots. Marketing & Advertising online if done wrong or ineffective could be very costly before an Engineer throws in the towel therefore, although there are engineers out there who are able to invest time and money in to effective advertising, there are also engineers out there that wouldn’t know where to start.
lee8 wrote:Undervaluing your product is one of the major factures in failed businesses.
I agree. Please re-read above.
lee8 wrote:Using an expensive form of advertising and earning less from it will, as any business school will tell you, make your business doomed to fail.
I agree. To my knowledge, no business that obtains any volume of work from NAC has either paid for advertising or has failed. Therefore I put this comment down to being completely irrelevant to NAC.
lee8 wrote:NAC believes most repairers are idiots at running a business, to date if they are that busy, they maybe right.
Absolutely incorrect. A statement plucked out of pure air! Please re-read my paragraph above. Some Engineers are Businesspeople. Some Engineers are simply Engineers that like to do what they do best and fix things, again, no need to brand these as Muppets or Idiots.
The way you’re going with your comments, you might as well tell all Engineers to down tools if they are doing any volume of contract work. Please carry out some research and estimate the income from contract work that offer high volumes. Even throw in a few jobs from companies that are low volume, such as a job here n’ there but pay better rates.
While you’re at it, please carry out some research as NAC did earlier this year relating to potential income from carrying out work for other Work Providers that advertise for out of warranty customers and issue the job at a contract rate with no ability to make the profit on spare parts. Plus then add in the benefit and value of cash flow as no NAC Engineer waits 30 Days + To get paid.
When you have some figures, compare 10, 20 or 30 jobs, different appliances, different faults, some needing parts, others not, then compare income, like for like against these other Work Providers. If you take the time to do so, you’ll see that the income (Even after paying the Job Referral Commission) from NAC generates far more for the same work, like for like 🙂
Now it’s pretty simple to wrap this up from our end before we go on our Christmas break. NAC will not be used by everyone and that we’re well aware of. NAC might be disliked by some, that we’re also well aware of and trust me, myself included, no one at NAC is phased by some comments here. However, for those that do work with us, we do a good job generating lots of out of contract customers, Engineers are happy and no-one has ever left us after joining so we are clearly doing something good. For some, we supply a heavy volume, for others, a few here n’ there as diary fillers or top ups to current work loads, Engineers have the freedom to pause when they’re busy and go Live when they’re quiet so to much of a degree, they can get what they want out of it. Every engineer is different, some like the way things are, others like to try new things. It really is as simple as that.
A Merry Christmas to all and Kind Regards,
John Cohen
National Appliance Care[float=left:17f5b6t3]
[/float:17f5b6t3]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
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