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Re: NAC (ADVERT THREAD: IGNORE IT)
I have many spoons.
Anybody venturing into the world of self employment without some knowledge is heading for an expensive lesson. Sure not everybody is doomed, l dont believe l need to point that out, but some believe l speak in black & white.
In my opinion anybody starting up a business without any awareness of running a business is a muppet.
Sorry, but anybody that opens an appliance without any knowledge of an appliance is also a muppet.
NAC management would disagree with that l’m sure.
Time will tell l guess. All of aides projects have gone to the wall, l see this being no different, l just hope the damage is limited to the owner of NAC and not its clients.
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Re: NAC (ADVERT THREAD: IGNORE IT)
As for NAC’s ending comments, the public information currently available regarding business cash, standing etc etc and the available registered engineers available on there site would suggest those comments have yet to be proven and achievable in any significant numbers.
It may well be the aim of the business promotion model, but the practicalities of that model being benificial to both parties l suspect is unlikely.
In a country uniquely full of extended warranties for example someone is bound to buy into the business model and a small percentage may well take out more than they placed into it, l fear the majority will just pay for NAC’s managements lifestyle as opposed to bettering there’s.
Gotta luv Capitolism phase 2, rip off the Capitolists.
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Re: NAC (ADVERT THREAD: IGNORE IT)
Any one wanting to do this work from NAC has a choice, do it or don’t do it, I personally think it is set up to line someone else’s pocket, without the burden of customer service etc.
Yes its different in the way that NAC take the call, tell the customer the fees, then book said call, the big problem there is that when engineer arrives at customers house and the spends more time to add to the travel time and then the customer refuses to pay using the usual excuses, mums out, no cash in house, leave bill etc, NAC will probably say they wont charge you the £20, but the engineer has lost a whole load more than that. This whole concept was done by a company in Leicester in the 90’s, it failed.Also NAC go on about parts markup, 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on this and 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on that, maybe so on a £4 element, but that only gives you an extra £4 profit on top of your £29,(£49 fee quoted) that’s not a big profit generator is it.
In my opinion it will probably work for some of the participants depending on the area they cover,which will mean the costs incurred by NAC and their call centre will be more than the money they generate from engineers refererrel fees, so will go bust.Like they say suck it and see, no ones forcing you to do it, I personally think engineers should just get themselves marketed better so get the work direct.
Re: NAC (ADVERT THREAD: IGNORE IT)
lee8 wrote:l see this being no different, l just hope the damage is limited to the owner of NAC and not its clients.
I really wouldn’t concern yourself to much about this. That’s for NAC Management to worry about? What I would say though is if NAC Ever closed its doors, it would do owing no engineer a penny. You do understand that as engineers pay NAC, then if anything, it would be the other way around 😉 :rolls:
DrDill wrote:Any one wanting to do this work from NAC has a choice, do it or don’t do it, I personally think it is set up to line someone else’s pocket, without the burden of customer service etc.
Hi DrDill,
Any business is formed to make money. That’s what a business does. I think it’s fair to say that Repaircare, 0800Repair, D&G etc all make money. NAC is no different in that respect but slightly different in other. By not Administrating the repair, it allows us to ensure the engineer keeps the lions share of any income, that’s what makes it different.
DrDill wrote:the big problem there is that when engineer arrives at customers house and the spends more time to add to the travel time and then the customer refuses to pay using the usual excuses, mums out, no cash in house, leave bill etc, NAC will probably say they wont charge you the £20, but the engineer has lost a whole load more than that
The same situation could be applied to a whole world of calls? When jobs are passed to Engineers, they have the opportunity to confirm everything with the customer, in other words vet the call before accepting it. If this situation were to occur, I assume it’s just one of those things but as long as it’s something that’s a rarity rather than a common occurrence, it shouldn’t be a problem. This situation could occur regardless of the job source, if anything, the loss is greater for an Engineer who would have captured the job by direct marketing as they have paid for the job in one way or another as well as lost time attending.
Lets also look at the same job, sent as an out of warranty via Repaircare or 0800Repair. What happens when an Engineer travels to the address to find no-one home? They take a loss?
Losses are inevitable and unavoidable in any industry, but again, as long as they are a rarity it shouldn’t cause a problem to the business as a whole.
DrDill wrote:Also NAC go on about parts markup, 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on this and 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on that, maybe so on a £4 element, but that only gives you an extra £4 profit on top of your £29,(£49 fee quoted) that’s not a big profit generator is it.
I’ve said in a previous post that looking at anything job by job could be deceiving you then miss the bigger picture. If you put that job with the next that’s lets say a Range Cooker timer clock change at £75 + Parts, you’ll then see that you get an average per repair. We have thoroughly researched, investigated & compared income at warranty rates with other companies against a whole range of job types etc and NAC came out on top every time. Obviously part mark ups vary between suppliers and engineers so that would need to be calculated per engineer personally, not as a general UK Wide comparison because one engineer might make £20 on a part whereas another might source it better, sell it higher and make more.
What we do know, is that the money made on parts by other companies is phenomenal. We would hazard a guess that in some or most instances, the bulk of their job profit comes from parts sales / mark ups.
DrDill wrote:Like they say suck it and see
That’s precisely it. No-one has anything to lose.
Regards,
John Cohen.
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[/float:5tv7qn53]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
NationalAppCare wrote:
I really wouldn’t concern yourself to much about this. That’s for NAC Management to worry about?
See that is where we differ and why i’ve never been forced to take cash from a client and only give it back when a tv program turns up.
What I would say though is if NAC Ever closed its doors, it would do owing no engineer a penny. You do understand that as engineers pay NAC, then if anything, it would be the other way around 😉 :rolls:
My point was that some less experienced people may believe your hype, get a good volume of work, take on more costs, staff to then have it fall apart.
Someone tried fixed price repairs for his own repair company. It went tits up.
Now had that person made a success in any of his ventures i’d be inclined to think that that ability to succeed could adapt to this venture and all would be fine and dandy.
Its always a risk, the world is full of sharks, its less of a surprise though if you are aware who has the teeth and minimise the risk by not swimming so close.
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Re: NAC (ADVERT THREAD: IGNORE IT)
Had a phone call from NAC recently, I was very busy at the time and just told them I wasn’t interested.
The guy who phoned seemed to be quite resigned to that answer as he just sighed and said ‘OK, no problem’ and hung up.
Re: National Appliance Care ?
stratfordgirl wrote:20 to 30 leads a week @ £20+VAT each equates to around £30,000 annual commission paid to this outfit. I can’t see my accountant being content with this level of marketing spend!
With sincere apologies, I’ve just had a chance to catch up on all this and I have to say: The quote above has got to be (Barring Kenneth’s, & lee8’s posts, as in all of them), the most stupid thing I have ever had past my ears from someone in Business!
Given that as per your comment, your spend is COMMISSION, then the return would be phenomenal if you work it out!!! Commission is a portion of income paid for generating the sale. Therefore, if you would have paid us £30,000 in one year, your income would have gone up by what? £100,000 MINIMUM or a whole lot more!!
You need to have a word with your numbers man 😆
Queue kwatt: Yes this account is used by me (Ade) as well as John & Mick so yes it is used by a couple of people but… This account is named NationalAppCare, which kinda indicates it’s a company account otherwise we’d have called it Pluto1, Pluto2 or something anonymous like other people?! Rather than highlight this by putting red TXT at the bottom of each post, just ban it?! Or, you could accept we’re here to stay and get over it? Re-Instate our account functionality and move on? Or, we could if you’d prefer, create anonymous accounts and then you’d lose control as you cannot disclose an account owner in the forums? Surely? I mean just because my washdoctor account was banned by you doesn’t mean that John & Mick can’t be members using anonymous names?
Queue lee8: Yes lee8, I have had a Business go bust. Yes, my previous company did owe money to parts suppliers when it went bust just the same as it was owed money by those that went bust on it too, like MFI & ISDAL…! Yes I used to sell cars after leaving the Army and no I was not the best at it by a long shot. Yes it was just me lee, I had no support, no business partner and no experience. I learnt as I plodded along. I fell in to holes and learnt how to fill them ready for when I walk past next. Yes my name was on a Welsh consumer show and I took the embarrassment & blame for one of my previously employed engineers that was meant to be doing his job as I was the Director of the business, but you know what dude… You think you know me lee8? You don’t know jack!
Moving on… If I’m to be knocked for running a business that failed years ago due to other businesses failing on it / me, then so be it. However, where I am now and what I’m doing now makes me a better Director and a more experienced business person as I’ve been there, got the T-Shirt and I now know what to do and what not to do whilst growing so let’s get this show back on the road and do your worst Kenneth / lee8.
Kind Regards.
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[/float:v8x5rpxw]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
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