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Re: Repaircare…
washdoctor wrote:
1. Repaircare are ignorant to the words on UKW because only a ‘Handful’ of agents have resigned, so their not worried.I can believe that.
washdoctor wrote:
2. The comments made about posters here (UKW) were shunted over to ‘Joke’ level as the ‘Known’ posters are ‘Apparently’ gobby, but fall over themselves to do the work when visited or spoken to via telephone, no names were mentioned, exept one, which I won’t repeat, but as a Dr, I’d think he were in the wrong trade ;).Wonder who that is then? I cannot understand how he is still an agent. Sounds like a Cornish Wrecker to me.
washdoctor wrote:
4. I was asked today “Would I stay with them if DSG were out of the equation”, my reply was yes, so was that a ‘Just curious’ question, or do they know more?I can’t make up my mind on that which is the better option.
washdoctor wrote:
5. THEY ARE WORRIED! Mark has aged 5yrs in the past 6 Months! BUT, What we need now is for Ted, Whirl4 & Rudolf to STFU with BLATANT Repaircare bullying / abuse in the DSG thread (As they aint even agents as far as I’m aware) and encourage MORE Repaircare agents to come forward and be vocal! How? F**k knows, but the current DSG thread, in Repaircare’s opinion is a bit of a joke was the feeling and impression I got today.Whirl-4 I’m convinced is an agent, he seems to have copied & pasted some traffic from Connect e-mails.
Somebody once told me who Rudolph is, and if true, that is someone very closely connected, no pun intended. He was very active in the NESN split from Connect, and appeared to be a high-up NESN associate.
Ted, a complete mystery, Like Whirl 4 he has lain dormant for many years, and has come to life since this has gone on. Look at the traffic from all 3, they seem to know a hell of a lot of inside info.
I suspect these three are very clued up, but of course cannot reveal themselves as the reprucussions would be high.
washdoctor wrote:but can I suggest:
A new thread, title VISIBLE to the public, but content RESTRICTED to participants, so……… We could have a topic headed: Ex Repaircare Agents or something similar, but restrict acsess, that gives genuine EX or about to be EX Repaircare agents a room to chit chat, AND raise awareness & interest from other people given the ‘Closed Forum’ status… It’ll at least generate curiosity?!
Ade.I don’t know if such a good idea, but there again there was similar in the heady Whirlpool days, and perhaps it rattled a few Whirlpool cages at the time. Ken would remember, and possibly Sean. If such a thread were set up and if Rudolph Ted & Whirl 4 are members of connect, should they be allowed in, and how could they be invited if their identity was secret? Thoughts please.
Alex
Re: Repaircare…
Alex wrote: If such a thread were set up and if Rudolph Ted & Whirl 4 are members of connect, should they be allowed in, and how could they be invited if their identity was secret? Thoughts please.
Alex
Yeah defo Alex, if they are RC agents, then happy days! My only point above is that we run the danger of crossing the line between concerned agents, to a self motivated MOB by some of the comments made if you get me? As for accsess, people would have to contact Ken for permission rights, if he knew they were bonafide RC agents, granted, if not, he could post here and we suss them? Just an idea?
I do defo think a room LOCKED titled ‘Repaircare agents only’ or sumit like that MIGHT get a few people to speak up as it’s private, AND it might ‘Rattle’ cages!
Ade
Re: Repaircare…
Okay, closed thread like that is a no-go. Technically it’d be at best difficult and TBH, on a thread I wouldn’t do that. A forum maybe but then if you make it closed what’s the point as no-one other than the people involved can read it?
Whirl4, I know who it is.
RH, I know.
Ted, I know.
All of who’s identities I will take with me to the grave despite the best efforts of men to figure out who’s who in that lot. I will say though that there’s a few red herrings in there. It’s very deliberate.
The RC agents will speak up if they want or, they will route their comments through others. Such as the above perhaps? 😉
Loved the Cornish Wrecker reference Alex, years since I’ve heard that expression. Reminds me of pirates, coves and some really nasty dudes that liked bad weather.
Like them, there are some that cannot reveal their identity and, if they did, the magic of them would be destroyed and, that’d be a very, very, very bad thing for the repairers as they’d lose some of the voices best placed to shout in their favour.
Some things are best left alone is all I’m saying.
K.
Re: Repaircare…
kwatt wrote:
Loved the Cornish Wrecker reference Alex, years since I’ve heard that expression. Reminds me of pirates, coves and some really nasty dudes that liked bad weather.
K.And probably stinks of fish. I did find the dear Doctor was very confrontational and seemed to be looking for a fight.
I don’t see much mileage either. What would it acheive? Probably nothing. Same handful of people saying the same things
There are those that never post on any forums, and rely on those that do. If there was a closed forum, the likes of Ted & Whirl 4 would have probably had access under another title.
I spoke to Mark Reilly yesterday late p.m. he sounded quite happy, so you must have cheered him up Ade.
Keep the ideas coming Ade.
Alex
Re: Repaircare…
Alex wrote:I spoke to Mark Reilly yesterday late p.m. he sounded quite happy, so you must have cheered him up Ade
Nowt to do with me Alex! He left my place looking like a tired Mr Reilly!
Is there anything I should know about RC and new work? Various comments in the general forum kinda indicate there is something in the pipeline? Am I missing something?
Ade.
Re: Repaircare…
washdoctor wrote:
Is there anything I should know about RC and new work? Various comments in the general forum kinda indicate there is something in the pipeline? Am I missing something?
Ade.I don’t think so. I was told by someone that Bernard was going back to DSG and was going to set up a new network actually controlled by DSG. If that was the case he would not be at Repaircare, but would be on “Garden Leave” Therefore I think highly unlikely.
How Lee8 seems to have got hold of such info is beyond me. I suspect he is simply kite flying. He is nothing important, just likes to sound it, is a bit of a Troll IMO. I suppose we had better humour him just in case.
Alex
Re: Repaircare…
washdoctor wrote:Is there anything I should know about RC and new work? Various comments in the general forum kinda indicate there is something in the pipeline? Am I missing something?
My suspicion would be that there’s nothing else really other than possibilities ATM. If it was solid they’d have said.
K.
Re: Repaircare…
15K Slashed off my credit limit 8)
Daily phone calls in to up it so I can still order for RC calls it is then! Either that, or I might reduce their credit limit to me 🙂
Re: Repaircare…
Ade you done a good post on the Repaircare forum which I followed with……
O.K Bernard I hear what you are saying.
Answer me this.
We had a call come in the other day to attend a Bosch T/Dryer on DSG Coverplan. The labour rate on the Job is £31. We had the identical appliance come in from NESN at the same time, same customer, same policy number and the same fault and the rate for the same repair on NESN is £48.
Where is the other £17. I’ have to say it doesn’t stack up.
I rest my case.
However for now I’ve taken it off again as I think that your post has impact & mine will reduce it somewhat.
I will put it up again later.
Alex
Re: Repaircare…
Hi Alex,
Bernards post kinda p1ssed me off massively for some reason! I know what’s going to happen, they will announce in the run up to Christmas, that the DSG rates return to what they were, then Repaircare become LEGENDS for fighting our case!………………
Well BULLS1T if that happens! For me, going back to what they were is ANOTHER kick in the nads! I’ve told Gary Ainscough when asked ‘How much to continue with the DSG work’ £45 across the board. And I’ll see Repaircare walk rather than stick with them for a penny less than that!
Confirmation came yesterday from Mark that their last resort knocked them back yesterday to cover my area, so he’s asked me to bare with them as they are reverting to “Plan F**k knows” < His words!
Another email will be sent next week reminding them that they have 2 weeks left to replace me. Although I’ve agreed I wont leave them in the sh1t, I will make it clear that my ‘Grace’ period will be a further 14days, and ANY DSG job passed to me after my notice period will be accepted but at Beech Appliance’s FULLY chargeable rates. Otherwise, as pointed out to me yesterday, my notice could go on forever if they can’t get cover!
Ade.
kwatt wrote:What did our Mr Harrison post then?
Thank you for the continued feedback
There are several matters discussed in this thread, but let me confirm my response to the matter regarding “tweaks”
There are no tweaks that the management team can advise upon.
Our drive is to discuss with the relevant client and persons concerned the difficulties the rate reduction has caused our agent network (and customers).
To this end we have recently (last week) met with the client to discuss this matter and advised them of the difficulties being experienced. We are currently preparing further data for consideration by the client with a view to seeking improvements. We will be meeting with them again in due course to further these discussions.
I cannot guarantee the outcome at this stage, but all our SPs should be aware that we take this matter very seriously and the management team are doing all we can to better the situation.
If there is further news to report the Regional Management team will be advised and they will be able to advise on the matter. I will also update the link.
Thank you and regards
Bernard Harrison
Head of Repaircare Business Development.Re: Repaircare…
My post:
Thank you for the information regarding meeting with your client, the fact that efforts are being made, is appreciated.
Although, I have to admit, reading that kind of wound me up. To be BLUNTLY honest, I am a fan of Repaircare, believe it or not, and although I’ve given notice to quit, it was SOLEY the DSG aspect of Repaircare’s business I HATE and was the sole reason for me quitting.
After the complete LACK of DSG response via Repaircare regarding the rate cut, I personally have developed a hatred for DSG and to be blunt again, I’d rather reduce my business to me & a van again, than continue representing them for peanuts. I do know I’m just a guy from Cardiff, and nothing compared to the GIANT that DSG are, but you know what, I don’t give a monkeys. They have abused us repairers, and are strangling good, honest hard workers that are your network.
Might I suggest Bernard, when you next meet with DSG, you take this post as ‘Feedback’. As per the above, I’m just a guy from Cardiff, but I am a guy that represents them to THEIR customers and one that is MIGHTY p1ssed off.
I will always support Repaircare if EVER needed with other manufacturers, such as Caple, Fagor etc, but after my notice period expires, DSG will NOT get one of my guys representing them for anywhere NEAR the rate they offer. FACT!
A very p1ssed off, Adrian Welke.
……….. Bernards reply:
Bernard
Administrator
Full MemberPosts: 122
Re: why are we substituting dsg?
« Reply #16 on: Today at 10:14:29 AM »——————————————————————————–
Thank you for the feedback
I actual e-mailed and presented to the client (during our last meeting) various comments from the web site.
I will do this again at our next meeting.Please be assured are best efforts are going into improving the situation.
In the meantime on behalf of the management team we thank all our SPs for their support and customer service during this difficult time
Thanks and regards
Bernard Harrison
Head of Repaircare DevelopmentAnother politicians answer, none of it actually addresses the core issue from what I can see.
If it were me, I’d tell them to go look for another SP. But then, if the rate cut were truly from DSGi, I’d have done that on the first pass and not p1ssed about with it for months p1ssing off the agents.
K.
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