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Re: Repaircare…
Well I have David Parker coming down today. Had a voicemail from Mark Reilly last night (20.45), confirming he is down today.
So I’m hoping the REAL reason Mr Parker is in Cardiff is to shake hands with the new guy!
I might take a cake in to work, to celebrate when he’s gone! 8)
I’m actually pleasantly surprised how things have changed in ONLY 2 months! As well as a healthy work volume from ISDAL, I’m starting to sell a few appliances finally out of the unit (Just waiting for the suspended ceiling to go up before I really promote the sales side), I’m getting a nice constant feed of fully chargeable jobs from a MASSIVE rental firm in Wales, thanks to the Amica contract going to UKW. I’m getting quite a few gas cooker repairs from NESN @ £48+ and my chargeable work is on the up (Especially fixed cost, I have lost on a few now, but over all, I’m up) 🙂
It looks like my ‘Worst case scenario’ might be avoided due to the increase in lower volume, better paid work which inevitably means, less jobs for the engineers = Happier engineers and better productivity from them 🙂
I have to say this though… It’s because of you lot, listening to your experiences & advice at UKW meetings and reading your comments here, that has without doubt, woken me up (As a newbie in this game) and has probably prevented me having MAJOR headaches in 6months time by having a business that RELIES on a high volume, low paying contract for survival!
So for that… I say Gracious Por Va Vor 😀
Re: Repaircare…
Well Ade, you certainly seem a lot happier and less stressed. 😉
As for the ding dong with Currys customer service, that’s why I don’t especially like them. Whenever I’ve worked for them in any capacity and, their branch managers are the world’s worst for it, they treat you like sh1t with little or no respect and just demand stuff all the time. Usually followed by threats, veiled or otherwise.
They really don’t like it when you explain to them just how far to insert it.
K.
Re: Repaircare…
Well, I’ve had a handshake on going forward from Mr Parker himself!
After 3hrs of talking, I’m being removed to 2nd Tier DSG, but I remain 1st Tier everything else. The ‘Mechanics’ of how this is to occur, was pretty much un clear (Something about setting contracts as skill sets), not sure how they’ll sort it, not my problem, but David has confirmed it’ll be sorted.
There is nothing ‘Untoward’ about the solution above, because the new guy has accepted the DSG work, at it’s current rates & terms apparently, so nothing at ANY time was said regarding ‘Keep this quiet’ or any other kind of dark deal comment. If asked either to face, or in Forum, I’ll speak freely, end of, and I think David knows that!
With that said, I did agree, that given Repaircare’s ‘want’ to keep me as a SP, with giving me the ‘Good stuff’, I’d take ‘Overspill’ DSG stuff from the 1st Tier DSG guy, which to be fair, is fair enough. I don’t mind the odd few DSG jobs TBH as they will be pre ordered everything in stock & fixed 1st time!
It seems I have an amicable & acceptable solution to my DSG volume hatred now, so finally, we reach a conclusion!
Ade.
Re: Repaircare…
Well so far, not bad. Getting all the ‘Premiere stuff’ still, and a few Coverplan jobs that get cancelled as per “Please re-allocate to new CF Engineer thanks” 😀
Don’t know what’s going on though re booking… They seem to be booking next day now 😕
Re: Repaircare…
This is interesting. They make 3 “managers” redundant. Then they post on the forum the following.
Regarding contacts-we are finalising our brief today and we expect to be able to post this out to SPs early next week. This brief will provide the names, contact numbers and e-mail addresses of the new Internal Regional Executives whose role is to contact you and provide assistance in any matter you may raise. Naturally you can call them at anytime (office hours) to raise or discuss a point
Now then if you close a position and make persons redundant, you cannot re-advertise the role for at least 6 months. I suspect the word Internal will cover them.
Back tracking I suspect
Re: Repaircare…
The ‘Regional Executives’, not ‘Managers’ are in place now.
The ‘Vibe’ I got yesterday, is the area sales managers are kicking off because the Repaircare work is upsetting CDSL customers & sales managers clients.
I have a feeling, these people, will be ‘Combined’ Repaircare & CDSL managers, like a ‘All under one roof’ kinda guy if you get me?
Apparently, some big suggestions were made at the National meeting the other week, so we watch this space!
What was confirmed, is that a NUMBER of CDSL Sales staff have joined the RC Forum, and have found posts of mine, and others… “F**king Hilarious”!!!!
I can believe the above though… While the spares are flying out, and the DSG work is getting done, why on earth any one suit would actually take a handful of ‘Open speakers’ seriously I never know :rolls:
Ade
Re: Repaircare…
Another one bites the dust. P Jay has posted on the Repaicare forum he has had enough and is rejecting all calls at below £37. We have been doing that for ages, but not told them why.
If it looks like a loser, then we reject the call, and if busy we are requesting cancellation. So far 4 out of 10 calls are refused. They will get fed up very soon I’m sure.
Alex
Re: Repaircare…
Well this MUST surely get some management talking between themselves during an early morning coffee:
Ade
Re: Repaircare…
No, that’s the commission rates for promoting RC online.
The affiliate thing I think they’d have offered you was a “shop” using your name to sell spares from. That’s one bit of the online jigsaw that Mr Dilley just does not seem to understand, who you see and who you are actually dealing with can be two entirely different things.
K.
Re: Repaircare…
kwatt wrote:No, that’s the commission rates for promoting RC online..
Thought it might be, but the who wants to promote that? Love to see similar for when it comes to servicing on behalf of companies. Maybe one day they will approach Amica. tee hee!
kwatt wrote:The affiliate thing I think they’d have offered you was a “shop” using your name to sell spares from. That’s one bit of the online jigsaw that Mr Dilley just does not seem to understand, who you see and who you are actually dealing with can be two entirely different things. K.
Mr Dilley understands very little exept his own ideology.
Alex
Re: Repaircare…
Mr Dilley understands little, this is true. But it is a good litmus test and TBH I fully expected it given the slight when he was on about the DEGs report.
I doubt we’ve heard the last of it but, for the moment, it’s in check.
It’s just a pity that he can’t see beyond his own small pond but heh ho…
The RC thing could get interesting as there’s been some rumours circulating and several people are starting to get a bit jittery about them. I actually don’t know why just yet, not gotten to the bottom of it and I don’t want to speculate too far in front lest I’m way off base with it.
As well we know however, there’s rarely smoke without a raging firepit often with a cesspool parked next to it. :rolls:
I’ve not been on it as much as usual as, I don’t actually give a toss what happens to RC so long as the guys don’t get harmed in whatever goes off and, I’ve been incredibly busy lately with the site and several other things that are consuming time.
K.
Re: Repaircare…
Rumours are probably around the prospect of Currys Tech-Guys being rebranded as Currys Know How.
Here is a line from the Repairacare forum as posted by one of the repairers.
KNOWHOW will also take over the company’s support and protection product ‘Whatever Happens’
May be kite flying, but who knows?
Alex
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