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Somethings certainly afoot !
We have been managing to get source owns on stock items, since yesterday now been told point blank no chance ! Even when closing month end jobs down !
Also had a call this morning asking if I’ve heard about the offer Domestic & General have made to buy them ! ! ! ( I believe this was started by a spares company beginning with Q after interviewing a recently made redundant person) .
Also told by the same person that DSGi are trying to claw back 2 to 3 Million back on overcharges on spares.
Probably just gossip and speculation but we are closing jobs as quick as we can now, and kicking crud jobs back.
Re: Repaircare…
Yes to DAG, also got that a short time ago.
Yes to DSG thing, heard that for a while now.
K.
Re: Repaircare…
Well chaps, today is my last contractual day with Repaircare… And funnily enough, I have a certain spring in my step this morning 🙂
Ade.
Re: Repaircare…
I guess then that you are accepting calls as per normal until the end of today’s trading, will complete all outstanding & honour genuine recalls.
Thereafter all calls that show the current labour rate you will be rejecting.
I think the next week will be rather interesting.
Alex
Re: Repaircare…
Hi Alex…
Today is my ‘Last’ day of contractual obligation to RC 🙂 I have however given RC a further 14 days out of ‘Goodwill’ to set up cover as they have rang and said they are having ‘difficulties’ replacing me!
I’ve made it clear, after the 14 Day goodwill period, I will continue to accept calls if needed, however, these will be accepted on a job by job basis at fully chargeable rates.
I have acted fairly regarding RC, will continue to give a good service untill we part (Whenever that might be) and yes, of course will cover any genuine recalls after parting 🙂
Ade.
Re: Repaircare…
Slightly off topic but have you spotted this one on Connect message area re new carrier – reading between the lines or jaundiced view as a money saver –
Customer Notice 29/10/2010 09:25
As we are expecting a high volume of traffic during the initial weeks of November, December and January could you please endeavour to place your orders during the morning to assist deliver.
or perhaps 8) gives this crap carrier more time to sort out the deliveries on time lol
Have done a few source own spares today on what we would call stock items , TD belts, fans , capacitors and even an oven fan element. Is someone running there stock down ? I wonder why !!!! Mind you I could be adding 2 and 2 together and getting 5 but the pieces seem to be fitting together.
Re: Repaircare…
Well I went in on Monday, to 0, yes… ZERO new calls, which is not right as usually 15-25 come in from RC on the weekend. Then by 12 Monday, I’m EASILY up to 45-50 new jobs in Awaiting Schedule MINIMUM.
But ZERO Monday at 5PM so I think… Hey ho, new lad is on board………
Until, NUMEROUS calls come in today, asking if they can ‘Transfer’ jobs, my skill sets, my area… I ask ‘Why are you asking, just transfer’?… Replies have been anything between… ”It’s gone in to Test account, to I dunno”…! Anyways, I’ve accepted 28 today, and Friday is last day of ‘Goodwill’!
Me thinks new boy might have had a weeeeee shock yesterday? 😆
Re: Repaircare…
I bet you enjoyed a relaxed Monday where you could concentrate on the quality calls and customers.
My first reaction to the fact they phoned you regards passing on “Overflow” was why bother to accept? Then I thought about it; had you told them at that point, that is it, no more, I suspect the new boy may have thrown in the towel simply because he was swamped. Therefore I think you have played it just right.
Hopefully new boy gets the impression Monday was unique, and he stays on board. The last thing you need is for him to fall over on his first week as you will be getting begging phone calls never be rid of them.
It is like chucking in smoking, once you have gone a week you have cracked it.
We have reduced considerably by the way. The days of 40+ Connect calls on a Monday are now around 15. The greedy lot in Exeter (Appliance Care Ltd) is going right up to the top of my area including Shepton Mallet, Wells & South of Bristol. They are also covering Yeovil as well as North & East Dorset, which we used to do. Strangely there is an agent 4 miles north of Wells, and one just south of Bristol at Clevedon, yet this Exeter lot are taking on all the crap inc Crosslee where others have refused.
I just cannot believe this lot can afford to do the loser calls. We reject bearing jobs now as not cost effective, and they are taking them on.
Alex
Re: Repaircare…
Just had a big ‘Ding Dong’ with some t1t at DSG Product Support!
Over a pre booked call I’d aborted due to not being able to confirm address / appliance details. I’d made 2 contacts last week, and on the third, I abort the call & leave an A/P message advising they have to ring me back to rebook. I’ve been doing this now for about a year after loosing so much money over out calls.
Anyways, they guy started insisting I go today. After sensing a certain ‘Demanding’ tone in his voice, I’d refused. And offered Wednesday as the next available appointment. Anyways… His reply… “You cant cancel calls that have been pre-booked by the call center, under any circumstances, it’s not good customer service”. To which I reply… “Is Currys going to pay me if the customer isn’t there”? He replies “No, of course not”.
By this time, I was wound up to the point where I advised he gets his management to take this matter up with repaircare management, as I AM the decision maker within MY business, and I decide NOT to ‘Gamble’ income on pre booked calls.
I’m apparently getting a call from his manager shortly :rolls:
Re: Repaircare…
They are going to love me. I have rejected 6 this morning, all pre-booked.
2 are W/Machines model “STD WASH”, 1 is tumble dryer Model “DRYER”. Another a fridge, make FRIDGE, model STD FRIDGE. We know it is a Samsung American cabinet.
Another incomplete address, and another where they pre-booked as Weds, and we cannot do this week.
Now then, Ade, I read somehere your exit strategy and what was going on etc. What I don’t get is if they are giving you grief why have you not told them you are kindly working out your notice.
Alex
Re: Repaircare…
Alex wrote:What I don’t get is if they are giving you grief why have you not told them you are kindly working out your notice.
Alex
I do 8) At every opportunity when Client Services are giving me grief… It’s definately a conversation stopper! 😆
I believe David Parker is here tomorrow (Although I haven’t had any confirmation), so as from Wednesday morning, I’ll either be sending back EVERY DSG job I get, or will be accepting them with my rate of £45, 30Day ‘Same Fault’ recall period.
I’ve extended & extended to bare with them regarding the new guy, I told Mark last week, I’ll work with Tuesday of this week… So any more requests to ‘Bare with them’ will be accepted at my rates & terms, end of!
It’s getting frustrating now… I just want shot of it!
Ade
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