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Re: W3922 vs ISE10
We have had our Miele for about a year now and have added the tumble dryer (bought unbelievably cheaply from an auction site) and a dishwasher. My wife swears by them all and we have now added the vacuum cleaner, much better than the D…n. All of appliances have been utterly reliable.
We debated long and hard when we bought the Miele and was tempted by the ISE10. Why did we choose the Miele?
Miele were offering a complimentary 10yr guarantee (it comes round time to time) so that seems to take care of the first ten years.
Importantly, at that time, the ISE 10 was on back order.
Most importantly, there was no local guy who could supply. Is Hastings the end of the earth? I could have ordered off of the website but there was no reassurance that, when I might need it, an engineer would be available. And with no mark up on spares, there might not be an incentive for a non supplying engineer to repair it.
Even more importantly, it would be an act of great trust to assume that in ten years time (that’s when my Miele guarantee runs out) the business model for the ISE10 still works or that parts are available and still inexpensive. Miele have been around for a very long time and I guess will still be in 10 years, even if they then charge the earth as some suggest they do now. I guess with a low volume manufacturer, like that for the ISE 10, and highly reliable too, a good stock of parts when you need it, might not be the strongest point and the local agent is unlikely to carry parts.
Actually even if the Miele cost too much to fix, I guess I consider 10 years to be very acceptable. Machines seem to break at the most inconvenient moment so reducing this to a minimum is acceptable.
I do not doubt the integrity of those favouring the ISE10, or the quality even though with relatively newly introduced machines that too is an act of trust. I was influenced most greatly by the ability to buy it, and the apparent lack of a local agent to repair it.
If making a comparison I suggest checking that the back-up will be there when you need it and make comparisons, not on quality, but on the business model and the long term availability of parts and local agents. I was not prepared to take the gamble, but I do really wish ISE every success in the world of bulk manufacturers, with machines made to a price, not quality
Re: W3922 vs ISE10
Have read this whole thread with interest as may be in the market soon for a washer drier (or a washer only seems to be the advice, hence my interest in ISE10).
Re: W3922 vs ISE10
Im sure this is mentioned earlier in the thread but perhaps for those just joining, whilst Broadsword has made some good points also take on board that the ISE10 is made by Asko a company that has also been around for a very long time, infact I have at least 5 of their machines in my area that are at least 20 years old – still going strong with parts still available. They also supply a similiar machine to Maytag part of the Whirlpool group the largest manufacturer (if I remember right) of appliances in the world. The likelyhood of them disappearing is less likely than Miele I would suggest. 8)
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