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Re: W3922 vs ISE10
Does the ‘equivalent’ Asko unit have anything that the ISE10 doesn’t?
And there is no difference in quality between the two machines are there?
I’ll be cancelling the Miele order tomorrow to give me more deciding time.
Our current machine still washes so I can spare the time. Could, in theory, abandon the whole search and just buy a new motor 😉Ken, hypothetically, if I was to place an order tomorrow then how soon could I expect to receive it?
Re: W3922 vs ISE10
Hi Matt,
Answers below…
IncredibleMrT wrote:Does the ‘equivalent’ Asko unit have anything that the ISE10 doesn’t?
No, not at all. There is actually very little difference other than the ISE is specifically for the UK and made with our specs.
IncredibleMrT wrote:And there is no difference in quality between the two machines are there?
Absolutely not, if anything we went OTT with it as, when I was asked to spec the machine and source it, the simple instruction was, “we don’t care what it costs, we want the best machine available”, cost was not a factor which allowed just so much freedom for me to spec up, not down. Being a field service engineer to trade I wanted the most efficient, bulletproof, reliable, stable and easy to use machine I could get and, with my knowledge, that meant only one machine was suitable. It took over a year to get what I wanted, the rest of the guys just let me get on with it.
It’s not cheap comparatively if you are looking to buy a £2-300 white box that will last a few years but, as the old adage goes, you get what you pay for and, most times, that holds true. And, I’m the first to admit that the ISE2 and 5 whilst cracking machines and great value compared with the competition are not a 10, the 10 is just in a different league altogether but that’s reflected in what it costs.
Same with the Miele’s, they are well screwed together and either are a million miles better than most of the dross out there that the big retailers punt out to people. I wouldn’t take that away from Miele at all and I actually applaud them for, at least to an extent, sticking to their guns on the quality side, I just don’t agree with their spares pricing and servicing policies and a couple of other things. Perhaps if they didn’t, IMO, spank people up on aftersales I’d be a little kinder to them.
If a machine was ordered tomorrow you could expect delivery and installation during the week normally, usually three to four days depending on schedules etc., that’s not a problem at all.
K.
Re: W3922 vs ISE10
Ooh, that is quick. Is the £799 inclusive of delivery and installation? And not forgetting the complimentary pack of detergent and a bunch of flowers for the missus 😉
£50 delivery & install Matt, flowers not included. 😉
Detergent is at the behest of the detergent manufacturers, if they give it to us we pass it on to people. We have been approached to provide some with the machines but it’s a ways off happening, if it ever does.
I’d like to do it and provide a lot more information to help people wash correctly but it’s very expensive to make and ship due to the weights involved. That’s what they tell me anyway. 😕
A lot of the dealers though do supply and install for £799.
I’ll see what I can do in the morning, fair warning though, Saturday morning’s do extend (technically) to the afternoon. 😉
K.
Re: W3922 vs ISE10
I guess i’m liking those dealers then – £799 all in seems more than fair for this rusty carbuncle 😉
Of course I jest, it looks a marvel.
Ken, can I ask, where do you sit in the ISE company?
Re: W3922 vs ISE10
IncredibleMrT wrote:Ken, can I ask, where do you sit in the ISE company?
I am a director and I do a lot behind the scenes. I get involved in a lot of the specification stuff, technical and a few other bits and bobs. I do a bit but prefer that much I do remains unpublicised as I’m not looking for credit for it. I am passionate about customer service and satisfaction though, that’s No1 on the agenda for me whether it’s UKW, ISE or whatever.
I’m generally credited with the concept but it wasn’t just me, there was a whole load of very “upset” repairers that asked that we did something to combat the machines we were writing off at 18 months old or so. ISE was the answer to that by simply being honest and open with people. All I did was bring it all together.
John Hopwood, derbyhoppy on the site, runs the company day to day. John’s not on the site as often as the rest of us.
Sean Delaney, Del on the site, is technical and service.
We all just got totally sick of the way people, our customers, were being treated by many a manufacturer (read, most of them if not all) and we decided that we’d do something about it. We got it all together and ISE came about with the premise being that it helps us, customers and the environment all in one nice package.
There’s a lot more to the story and, one day, I’ll likely tell it all but I can tell you it is all about doing what’s right, not so much what’s easy.
We may well not be perfect, but we are trying real hard to be as good as we can be and we seem to do not too badly on customer service. But then, that’s what we do. 😉
K.
Re: W3922 vs ISE10
It is a promising concept; it keeps customers happy and you service guys in work. Still seems like you have a hell of a way to go though. Up until a few days ago I had never heard of the ISE machine, let alone knew anybody who has one.
What is the reason behind keeping your products out of ‘large’ stores? I can’t help but think if you get the unit out there it’ll only help to bolster your cause. Might need a wee bit of an advertising campaign and a few mentions of the Akro roots to help gain Joe Public’s confidence.
If ever you did decide to go down that route I would be happy to pass on your details to our buyers.
Re: W3922 vs ISE10
We try. 😉
I guess it goes back to the old fashioned customer service values, it’s not in vogue with many a corporation, but we don’t much care in all honesty. We do have a ways to go I guess, but we’ve time and we’ve more and more people hacked off with either cheap machines or getting ripped off on service and poor products. We try to solve those problems.
There’s no reason ISE isn’t in larger stores other than the fact that we want the machines to last as long as humanly possible. Large retailers are interested in shifting more white boxes and our long lifespans fly in the face of that, it’s a simple conflict of interest.
Oh that and we don’t do the usual discounts thing that the big retailers get, they pay the same as anyone else and they don’t like that a lot as they can’t undercut the indies. 😉
But I can say that ISE is more than happy to deal with larger retailers so long as they can meet the customer satisfaction levels. If they can’t meet the standards then we’re not interested to be honest.
K.
Re: W3922 vs ISE10
Ken, is there any chance of getting hold of a pdf version of the instruction manual for the ISE10?
Re: W3922 vs ISE10
Hi Matt,
I only have the 1400 one to hand, same thing only different. The only difference is the spin speed.
Dealers in/around Rotherham are sparse in all honesty. Installation and support, no problem.
K.
Re: W3922 vs ISE10
Ken, don’t appear to have access to that file.
Forbidden
You don’t have permission to access /downloads/PDFs/ISE101406W.pdf on this server.
Sparse? So it’s unlikely i’ll be able to check one over before buying?
Re: W3922 vs ISE10
IncredibleMrT wrote:Sparse? So it’s unlikely i’ll be able to check one over before buying?
Yeah, there’s no-one I can find around there that would have stock. 😕
File emailed as well, I don’t know what’s up with it but I’ve asked the IT guru’s to have a look.
K.
Re: W3922 vs ISE10
Thanks for the mail – i’ll take a look at that.
Remind me again; was there any physical difference between the 1400 and 1600?
What about Doncaster/ Sheffield? I work in Docaster so should be able to stretch my legs out further if needed. Otherwise it looks like i’ll have to hunt down a similar Maytag – build quality should be identical shouldn’t it?
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