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Re: I Don’t think this will catch on in the UK
What’s the point? Pushing a button is no problem it is loading & unloading that is more important. What about hanging it out?
Anyway, what if a glove is worn? I’ve put a pair of Marigolds on her birthday list though just in case. Along with a new iron, vacuum cleaner, mop etc. (Good thing she never reads these pages).
Alex
Re: “New” Coverplan
We have been advised by Service Force that when a year 1 warranty call is passed by the customer, they, the customer has to advise at the point of contact they are a WH customer.
To date that has not happened once. We know they are coming through the WH call logging phone system, as we are picking up a lot of Bristol Calls due to a glitch in their phone system. When we question the customer, they advise us they have followed the WH procedure. Even at that point, they still don’t inform us they are a WH customer.
Currys are requesting KPI’s on this traffic, and if we are not given the information by their customer, we cannot pass it on.
Not my problem.
Alex
AlexRe: How nasty am i?
No I don’t think youv’e missed the plot. I have no problem selling parts, after all they chose not to have a repairer, so I may as well get a bite of the cherry.
What gets me though are the ones that either imply they know it all, and we are idiots, or the ones who plainly should not be within 10 miles of a toolbox, and then expect free advice.
Whichever way you look at it, if you employ engineers, why have them sat on their a**es when the office staff are carrying out free repairs over the phone? O.K. when the customer choses to buy the bit, youv’e lost the call anyway, but why make it easier for them? About 75{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of our sales are out of my area in anycase.
Alex
Re: Don’t forget to Vote!!
It appears that most recipients did, silly bit is though I could not send to any of my home e-mail addresses.
Anyway, saddo that I am, I pulled it off the net as above.
Alex
Re: Don’t forget to Vote!!
I had a downloaded copy of this, but for some reason It will not forward iteslf.
Any way, do enjoy, sorry about the sudden death ending, but good never the less.
Alex
Re: How nasty am i?
Funny regards spares. We do very well, we have normally 2 people in the spares dept, 1 on maternity leave.
We have a direct delivery set-up with Distriparts, all we have to do is create the invoice electronically, take card details and EDI to Distri. Punter gets the goods within 48 hours, all the painful bits are done.
But is is a laugh when the customer gets it wrong, then blames us. Sort of, “yes I know I asked for a main oven door shelf, but I meant the one in the top oven as I use it in the bottom oven as it is a slightly different shape and easier to get in and out”. Grrrrrrr.
Alex
Re: How nasty am i?
I never give a hint at how to fit any parts, or even what to look for regards their machine. The moment they come into us to buy a part, they have demonstrated they know what they are doing, and what they want. At least they think they have. 9 times out of 10 they don’t listen anyway.
I fact I go as far as telling them the reason I have engineers and pay them is to employ their skills, not to give the information away for nothing. On the phone the girls tell them flat that we will not give out information. We have even had them turn up 1st thing on a Monday morning trying to catch the engineers.
If anyone comes in to buy a Zanussi board and it isn’t configured, we always tell them they will need an engineer, but that is as far as it goes. I had one guy who wanted one, and I questioned the fault, suggesting he may have it wrong. He gave me an ear bending and told me he had a mate in the town who was an engineer. 2 hours later he was back saying the board was faulty, and sheepishly requested a service call. All it that was wrong was the tacho coil hanging off the motor. One good thing though, he has a spare board should he need one.
One guy comes in with a fridge stat with the capillary cut off. Buys a new one & off he goes. Comes back next day with the new one, capillary cut off. Wanted to buy a screw on connector, you guessed it, he was making a taped joint on the capillary. We make a strong point that parts are non-returnable.
Then you get the ones that want the plastic fixing at the bottom of the oven door, then they swear at you and tell you you don’t know what you are talking about, “It isn’t the door I want, just that clip and a squirt of glue”. One bloke even wanted to borrow a tube of glue, bring it back and we charge him for the bit he used.
The bloke that complained after he received his part in the post, (basket wheels) that the p&p of £3 was too much. He lived 30 miles away so I suggested flippantly, if he cares to pop in he can have a refund of £1.50 1 hour later, he turned up.
Regards gas, I will not supply anything, that includes, ignitors & jets.
Aren’t they lovely, where would we be without them?
Alex
Re: Hotpoint Advertise Franchises!
Those figures are outrageous. I thought slavery was abolished. There again, I can’t say I’m surprised but by now I thought they would be in the real world.
Without a calculator, that is less than £5 per hour. You know you are worth a lot more than that.
If I offered you a job at less that £8.50 per hour, 8 jobs, all ordering, insurance authorities, spares allocations, call programming etc all done, (toilet roll supplied in other words) weekends are your own, and be home by 5 most nights, you would probably turn me down.
You would be better off stacking shelves in Sainsburys.
I’m amazed.
Alex
Re: BT upgrade
[
“Goatboy”What activation date have you got Alex?
Didn’t give me one. Just an e-mail followed up by a letter advising it was coming soon.
Alex
Re: BT upgrade
I’ve had no problems either. As an existing customer I’ve been assured a seamless upgrade as soon as available, all I have to do is watch this space. I assume the 2meg will make it quicker as we are near the motorway.
Looking forward to it, I’m 512K here, & 1Meg at home. The difference is quite significant. I thought 512 was good after the old narrow band system, now that seems painfully slow. This is the world we live in.
BTW, I think this topic exists elsewhere following a posting by Martin on the very same subject.
Alex
Re: Puzzled
He’s the image of his Avatar, Assume like yours?? Tee Hee!!
Did anyone mention Andy Fordham? (He’ll love me for this). Too many Pasties.
Have a good long weekend.
Alex
Re: new networks and existing.
Had a guy in here on Tuesday, national service director of Powerhouse. No names, but Ken knows him.
(I’m the 1st to admit, I know bugger all about this lot, but I thought I’d share this).
He was full of praise regards David Brock, as David was his ex-boss. Told me who Dave Barnard was. He said that Mr Ince was a crook, and Trubshaw was his old buddy. He said that all the rotten apples were in one barrel, and his words were, a bunch of crooks together. This guy tells me that they are top heavy, and someone has to go; yet they have offered him a job.
He felt that his days with Powerhouse may be numbered as they were still closing stores, and if nothing else comes of it, he may take the job. He said though in order for them to do that, they need to get rid of Ince & Trubshaw. I wonder if that has actually been put to him by Dave Brock? If that happens I could well have a man on the inside.
Interestingly he informed me that Danny Strollo was the proud owner of X-Point Solutions. Does this make sense to anybody?
Something to chew over the weekend, maybe Rudi needs to know more on this?? Assuming he doesn’t.
Alex
Re: Hotpoint Advertise Franchises!
As a previous agent, we have a similar story to tell. Just browse into history, and it is all there.
We LOST £2.10 per call we made. Of course the more we done, the more we lost. The straw that broke the Camel’s back was in the rare case of a customer who was without additional labour cover, and in year 2 of purchase. This customer had a 5 yr parts deal, but labour was chargeable. Merloni suddenly without notice, introduced a scheme where the customer need only pay the repairer £30 including vat for labour on any repair. This was on a bearing replacement on a plastic tub. Bear in mind as well, there was no such thing as profit on spares.
I flatly refused, and terminated that day. 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of our workload went overnight, and it took 2 years to catch up the losses we made.
Been there bought the Tee shirt etc.
Alex
Re: Complaint 😆
Thanks.
Some of you would have also got the mpg file Blair & Bush to “Endless love” by Luther Van Dross & Maria Carey. One of the best I’ve ever seen.
If I could find a weblink I would pass it on. If anyone wants to see it, e-mail me & I will forward it.
Alex
