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Re: busy,busy,busy..how about you?
We are flat out as well. I desperately need 2 engineers just to keep life sweeter.
Despite the pressures we try & hold as much chargeable work as possible, only if it is something obscure, or we can foresee a double call do we pass the work by. These are the calls that pay our day to day bills. We are running at 28{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on chargeable at present, which aint bad considering we hold large agencies.
We may not be the cheapest around here, but we usually score on a quick turn-around.
Alex
Re: Have you got your head stuck up your ****?
Well done Martin I was going to say, but I suppose it really ought to be, “well done UKW” and those that work behind the scenes for our benefit. Oh and of course, well done Martin.
Moreover, it doesn’t cost us a kings ransom to be part of it all.
Alex
Re: Zan Dishwasher DES959 PNC91188600701
The above bulletin I suspect relates to a poor drainage fault, where water is left in the sump due to air locks. A pcb was added to give a pulsing effect. Can you supply the bulletin number?
If we are talking about sludged IWMS, then a repalcement is the best option along with the modified valve kit, part number of which depends on how many valves on the IWMS.
Shouldn’t tell you too much as it could be a call for us to pick up, but I would imagine you are up to speed on that range by now anyway.
Alex
Re: Oi, stop it!
Flipper wrote:
kheath wrote:
admin when all electrolux agents are aware also….it is no secret.
Kevin.Kevin this is/was not known to all Electrolux agents , it is to be presented at a national seminar on the 18 th of this month. That is why I have had to ring Steve Clarke and apologise for the ‘cat been let out of the bag ‘.
Which IMO also makes us look like a bunch of tounge wagging washer women.
So maybe now some will realise why I was severly pissed off with the situation, especially when I was building up a very good dialogue and relationship with the bloke.
PhilipI didn’t know about it either, until I read it in here, & I usually find out about things before they even happen. As Phil says Steve Clarke was going to present it at a National meeting 18th November. Steve tells me he has to mention it as it is now in the public domain & he will still do a presentation of sorts, not doubt his enthusiasm has been blighted though.
I’m sorry to say this, but I suspect some of the credibility of this site may have become tarnished due to this.
Why doesn’t everyone just keep their heads down and see what happens? At this stage it seemed it was only a proposal & it would have to go a long way before it would be a reality.
Alex
Re: Oi, stop it!
The only reason I’ve had anything to say on this lot is being both a member of DASA and a Service Force agent, I am looking from both sides. I also think I may be conspicous by my reticence on the subject
To be honest I couldn’t care less how that lot pads out, unless I choose not to renew DASA then all my rantings have been a totalwaste of time.
You older ones out there will remember Monty Python, when Graham Chapman in Military uniform would interrupt a sketch and say “This is too silly, stop this sketch now as it is much too silly”
Martin is right. If we want to rip it apart, lets not get personal and fight each other, not to be so passionate, but be constructive.
Alex
Re: rumours
Looking at it fom my prospective.
This started as a small paragraph in amongst a few items of conjecture. I saw Kevin’s posting, and as I was not in the picture regards who was who in this tale, I just read it & thought very little of it. Bearing in mind this is the “Rumour Mill”. I worked out who the manufaturer was, not that hard to do, thought, “This won’t affect me” so I moved on.
Of course one or two have now brought this into the headlines and pointed it out for all to see. As it was it was just a little snippet, now it is big news.
On reflection, this lot may not affect me, but it will certainly effect DASA. Yes, loads of new blood, and one hell of a lot of opportunity, but be careful, the tail could well be wagging the dog. There could be casualties and that may well be the smaller DASA members who end up being swamped by the sheer scale and size of the incumbent membership.
Looking at it from the point of view of a service agent, this has to be “sold” to the work providers of the company concerned. Not that easy, all these agents are business operators, and they are in the position of making their own choices when it comes to commercial decisons. Some of them may have a substantial work-force, an it will cost them heavily. Some of these bodies are former members, how are they going to be convinced to re-join the fold I wonder?
I happen to be in the position where the only difference it could make as far as I’m concerned, is the outcome whether I remain a member of DASA, the fact I already am will probably influence me to go along with this new proposed idea.
I can see the AGM becoming a national meeting for agents of this company.
I don’t want to pee on anyones bonfire, but It may only be a quick fix.
Alex
Re: yesterday I lost £37.50
Abort calls. If under guarantee or Insurance, we leave a bill in the letterbox. £24 + vat. And there are NO concessions. There is a strong chance they will be back as they are tied to our service. If chargeable call, we leave a note and see what prevails before we consider any penalties.
We take a mobile number in all cases if possible, then when faced with a no access we phone the mobile to find out where the customer is, if round the corner, the engineer will wait or do another job if he has one in the same area. I know it costs, but that works very well.
Wev’e had them crying down the phone, swearing as well all the excuses we can dream of. The most popular is the “I had to rush my child to hospital”. In real life how many times does that really happen? We had 3 of those in one day once. I’ve had insurers ask us to re-consider as well as manufacturers, I will not unless they are daft enough to cover the cost of their customer’s recklessness.
I know it sounds heartless, but it costs me £26.95 to put an engineer on the doorstep, and the makers won’t pay us if the customer chooses to “pop out” for 3 hours. My dentist will charge me £12 for a no show, and he hasn’t left the surgery. I usually find the no access customers happen on a day that we turn away a few chargeable calls that want same day service & we could not oblige.
I have relented on the odd occasion, but it was very rare.
Alex
Re: Hotpoint Advertise Franchises!
kwatt wrote:In issue 138 of RETRA’s November 2004 issue of their newsletter, Alert, page two, there’s an interesting snippet..
Still got the problems then and RETRA ain’t happy about it either. 😉
K.
I suspect the RETRA Membership are even less happy.
Taken from the report of a recent RETRA meeting held at Bristol, 4th Oct to be precise:-
“Dealers have been complaining about about Merloni’s poor service response times and a couple of dealers have approached them with a view to offering service and being paid by Merloni. Much discussion took place concerning the ludicrously low call out allowance that Merloni offered and it appears that you will be lucky to get £30 top payment with much lower amounts being suggested to dealers. Retra are looking into this.”
Mmmm. Gone up by £3 in the last 3 years then. What they failed to mention is:- inordinate delays on parts; machines being exchanged where you are awaiting parts & you are the last to know; products on insurance that are hammered to death; no spare part sales or profitability, plastic tubs; New World where it is difficult to tell who made the thing; Gas; ad infinitum…
As the advert used to say…. And On And On And On
Alex
Re: Zanussi – Need to slam the door really hard before it wi
Door lock 4 terminal type part number ends 209. Can retail around £20 – £30 depending on supplier.
An easy job to do if you know your way around it, any doubts leave it to a professional, it may cost but you will get a full guarantee with the repair.
What postcode are you?
Alex
Re: Zanussi – Need to slam the door really hard before it wi
Door interlock faulty. A model number would be handy then we could advise cost.
If you are not a DIY’er, a job for the experts.
Re: Bradshaws & The Importance Of It
kheath wrote:I agree with the sentiment and that you have to follow what you see as the right path.
Is there anyone in here who works for Bradshaws??? Would you be willing to support Ken by telling them if they pursue the claim against Ken you will resign your agreement with them. This is the key really.
So, this is an occasion where your support is needed. If you work for bradshaws…declare it here and lets know if you are willing.
Once the case is done with then we can open up the press department in full and report on that support etc.
Kevin
I’m not an agent, but if I was then I would certainly tell them to stuff it as I would not be able to carry on any more quoting that I would have lost confidence & respect in their organisation. Any member who is an agent I would imagine would have very little to lose any way, it is not like they are a major player, so there would be little lost.
Has any member paid up to access accounts on companies house via the net? I know for a silly fee you can get allsorts of info & in fact for free you can see if the accounts are presented on time. Maybe they are in financial trouble and calling in the cash as it were.
They would never ask me to do work as they are very close, being 2 junctions up the motorway, and use their own engineers. Plus the fact I made it clear years ago I was not interested in carrying out any work for them.
Alex
Alex
Re: New Server…Soon
This may go some way to explain why I’ve found the site slow lately. I was blaming broadband, but all other sites accessed were speedy. In extreme cases I was getting time out & even site not responding errors.
One day last week I tried on Broadband on the main pcb in my office and narrowband via my lap top at the same time, there was no difference at all in speed.
It can only get better.
Alex
kwatt wrote:I had an old dear call me about 18 months ago that had a WD262 (which should strike fear into many hearts) that needed a door seal!
I’ll let Alex explain. 😉
K.
AHHHHHH!!!! At least she didn’t want the temperature sensor.
Should have sent her to Candy, that thing after 3 years would have become a museum piece. The only machine I met that would tumble dry & spin at the same time, yes you could set it to any programme on the washing cycle whilst it was tumble drying, and it would actually do what you asked as well as dry.
I’m off to a darkened room now, Nurse Ratchet is calling.
Alex
kwatt wrote:I’ve already taken a bit of advice on it Alex as I’m no lawyer, they live in a world that is not mine.
But I sent you a mail of a lot of the recent stuff, see what you think of it.
K.Yes I did read it before it was available as a pdf file on the site. I have to say looking at the facts, and facts they are, they must be in another world.
After a cursory read, I would say you have a strong defence indeed, but as we know, the law can be twisted to suit the best lawyers. Usually the support tends to lean on the little guy. All I can suggest is spend a few quid on a bit of legal advice, tell Bradshaws you are prepared to defend your case and see if they will agree to a sensible solution.
At the moment, there are no winners and they are not helping you as a loyal agent, or their own reputation.
Alex
Re: John Peel
Sad indeed.
I started listening to him in the Pirate radio days, Radio London on 266 M.W. Late night show called the “perfumed garden”. (Nothing do do with a book of the same name).
He introduced me to such acts as Wishbone Ash, Edgar Broughton Band, Pink Floyd, the Groundhogs and many others. My extensive record collection owes him a lot.
When he moved to Radio 1 in 1967 I thought the station was 3rd rate and poorly copied the format of the pirates, however I tuned in on a Saturday afternoon on a regular basis.
He managed to keep in touch with progressive music for over 2 generations and never moved away from taking an interest in new talent.
Sadly missed
Alex
