Forum Replies Created
-
Posts
-
Re: Another joke.
An Englishman, Scotsman, Welshman and Irishman were captured while fighting in a far-off foreign land and the leader of the captors said:
“We’re going to line you up in front of a firing squad and shoot you all in turn. But first, you each can make a final wish.”
The Scotsman says: “I’d like to hear The Flower of Scotland just one more time to remind me of the auld country, played on bagpipes in the style of the Royal Scots Dragoon Guards.”
The Irishman says: “I’d like to hear Danny Boy just one more time to remind me of the auld country, sung in the style of Daniel O’Donnell, with Riverdance dancers skipping gaily to the tune.”
The Welshman says: “I’d like to hear Men of Harlech just one more time to remind me of the auld country, sung as if by the Aberavon Male Voice Choir.”
The Englishman says: “I’d like to be shot first.”
Re: No nice way to put it…
Oh My God!
I assume he no longer has access to this sector of the forum, if he has by some reason, he needs to be barred as of NOW. No good banning him from the site, may creep in under an assumed name, or have some lap-dog who is currying favour by cutting & pasting. Maybe prudent not to say too much in print until all sorted. I’m sure the Directors of UKW will get together privately on this and decide your course of action.
I thought you had just had a difference of opinion, but listening to his rhetoric in the past, I am not surprised.
I do suspect though that he can be dangerous, and is now a loose cannon. I presume from the quote in the above posting that UKW are taking legal assistance and will fight fire with fire. Winning the case against him, and with costs should sort him out once and for all. The disciplinary minutes will go a long way. I hope prior to the meeting he was issued with 72 hours written notice, and was given the opportunity for representation.
Best of luck.
Alex
Re: Who should pay?
washdoctor wrote:
Is it a case of flip a coin and persue a claim 😕 ?Best method I employ if there is a dispute and the customer insists they are on cover; send the customer a demand for payment. Include in that demand a polite letter explaining you have done all you can, however THEIR insurer has chose not to honour it. If worded well you can rubbish the insurer into the bargain, and make it look like you are on their side, and THEIR insurer have in fact let you (the customer) down. Works very well, usually we get a call from the insurance company advising us they will pay on “This occasion”.
A classic last week, Glass shelf in Fridge, we insist this is not part of the insurance as this is a Breakdown cover. Customer gets angry, phones insurer, biggest in this market I have to add, who tells him they will honour it. We being of a suspicious nature double check by phoning claims dept. and are told that it is covered on accidental. We submit the claim and then get a rejection as not covered. Phone the customer, who tells us to get stuffed, speak to him gently and advise him his insurer has in fact taken his money, reneged on the deal, and he needs to sort it with them as he is obvoiusly not covered. 10 mins later phone call from Wimbledon, please re-submit the claim.
Don’t you just love em!
Alex
Re: Hotspots
Every one I looked at were pay up front; such as T-Mobile Swisscom or BT-Openzone. You don’t always get a lot for your money, and usually have just a few days to use up any unused units, by which time you are home again.
Best bet I usually find is sit outside Currys or Comet and pick up a signal from the store, otherwise park in a residential street, it is amazing how many are not protected. I can pick up 4 from home right now.
Alex
Re: Bosch shortage?
The bulk of production is moving to Eastern Europe. Consequence is the factories in Germany have been applying a bit of a work to rule, and being that some workers are rather militant, have managed to slow the process.
It seems that they announced closure, gave a good lead time to allow a seemless changeover, but failed to consider the fact the workers would not let it go without a bit of a fuss. Therefore in the transition period, they have become victims of industrial action.
AEG has gone through the same with the closure of Neuremburg & Rothenburg factories.
Alex
Re: Barnsley – Earthquake Appeal
Do try & keep up martin. The original even has a bit of colour.
Re: I ripped their floor vinyl.
The Hoover part number I suggested, Glisdomes and the Magic Sliders from B&Q are all the same thing.
As I said earlier, we offer to put some on the rear feet to eliminate damage now and in the future, should the customer wish to purchase them. Most times they pay up happily knowing there wont be an issue in the future. If not, Pledge is the best option of the lot.
Alex
Re: Trc/Bdx cooker condensation
Modified stat 3115190047 rated @ 170 Deg C
Also there is an anti-condensation kit 3115703005, but there is a chance by sorting the temp problems the condensation will go away.
Alex
Re: I ripped their floor vinyl.
We issue sliders to all engineers (Hoover part number 682549). We are good at showing these to the customer, and then explain that if we fit them to the rear feet, there is no way we can retrieve them, but very good peventitive measure, and there ready in case has to come out again. Surprising how many we sell on the strength of that.
No point in telling you at this stage how to avoid what has already happened. May mean you need to put your hand in your pocket. If customer comes back, ask for 2 quotes on headed paper; when received pick the supplier fitter you wish to use, and arrange the replacement yourself and pay the fitter. You may get a discount. Do not pay the customer as they will probably pocket the money, then point out the damage to everyone who enters their kitchen. Also do not offer a sum in compensation, they will see you are admitting liability, and leave yourself wide open.
If at any stage you feel you are being taken for a ride, where you know you did not cause damage, tell the customer to go through their insurance, and supply your insurance details. Their insurance will liaise with yours just the same as a car crash. Tell your insurer/broker what is going on and deny it through them.
Best of luck.
Alex
Re: Who should pay?
We have access to the D&G data base on all Lux Group products.
We get one, and despite us having history we still check, and sure enough shows as live.
Carry out the work, submit the claim, rejected as customer cancelled policy 10 Jan. Speak to D&G, send a screen dump off their web site, and they tell me to invoice customer. Checked today, still shows as live. Customer insists policy NOT cancelled. Customer passed to debt collection agency.
What gets me is we do all that is possible, and still we have to take legal action.
Alex
Re: Zanussi fl-1082 pcb gone – worth repairing ?
When you say PCB, can I assume the board on the top of the timer. If so £160 is a bit extreme.
I have 2 in stock and can send you one for £134.95 all inclusive. However, reading your post I suspect it is due to failure of the door lock.
Alex
Re: CDSL
Have to say it was more or less expected. I did know of some that were taking the pi55.
They may well shoot themselves in the foot though, they are desperate for all agents to keep the stats as good as possible, and KPI’s are their main criteria. So much so, they have a little competion running at the mo. Therefore they can now say good-bye to a fast turnaround as up to 3 days will be added to ALL jobs they keep the bits for, maybe longer if they don’t.
So, the answer is those who are on pre-booking ask to be removed as it will be no good trying to call day after tomorrow on a pre-booked job when you cannot have the part in your hand guaranteed until the day after that. I can get Distriparts bits tomorrow, provided ordered before 3.30. If CDSL have to get the same bit from Distriparts, such as a glass door, there will be delays. Blows pre-booking right out of the window.
Shall speak to R.F. tomorrow. Pi55ing against the wind no doubt though.
Alex
Re: Gias phasing out direct service?
turbodry wrote:Better still … INSIST that spares buy-back on contract termination is part of the contract ….. if Whoever it is is not prepared to take back unused stock at cost, are they worth working for?
We were with GIAS to the end, but a year before it ended, I had a buy-back added to the contract ….RESULT !!!That was my fault then for refusing to sign the contract.
They produced a new contract, and invited us to Mythyr Whatever tis called to see the Hoover operation, with a view I suppose of cajoling us to sign merrily. By the time I came back over the bridge I made up my mind that it was a no go situation. I tore the contract up.
Alex
Re: GB DAR
johnmac11 wrote:
We did work for GBDAR and killed it dead after 6 months.
JohnHope you got a long service award, we could only hack it for 6 weeks.
Alex
Re: GB DAR
Ask yourself a few questions, and be honest with the answers.
Can you accept £31 per COMPLETED JOB? as that in reality is what it entails.
Can you live with return visits and having to underwrite a bottom end product?
Can you accept a 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} reduction in income on each call where the appliance is exchanged through their lack of supply? Even worse if you have put in some work and have already fitted some bits you are now unable to claim for.
If hand on heart you can accept the above and expect to make it financially viable, then you pays your money and takes your choice. However, if there is a modicum of doubt, remember it is Quality that makes you happy and contented, not Quantity. I don’t see any gain in chasing your butt for a few coppers. You may as well spend the early mornings stacking shelves in Sainburys, and do a few calls of your own in the afternoons.
Best of luck, and if you take it on, hope you make it work.
Alex
