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Re: Premier Electrics?
I still think it is a cheek that they are using UKW to advertise vacancies & then earn themselves something on the back of it. They will charge up to £1,000 on a successful recruitment, and you won’t even get any thanks for it.
Surely if it was a repairer who like you describe are up against it, they would place the advert on UKW themselves.
I know Prem Elect are looking as they phoned me and asked if I wanted to part with any engineers. They were offering £25k.
Alex
Re: Premier Electrics?
http://www.ukwhitegoods.co.uk/modules.p … 155#106155
Have a feeling this may be Premier Electrics looking for engineers via a recruitment agency. http://www.jann-uk.com/
Is it worth trying to get info out of the agency who their client may be? After all they are abusing the site if they have been paid for the ad. If you think of it it is a bit of a cheek as the prospective employer has paid Jan-Uk a sum to recruit staff, then Jan Uk post a free advert on the site.
10 out of 10 for effort, and I’m not trying to help Premier Electrics, in fact on the contrary, I would not like to see Prem Elect gain anything from this site, and the poor engineer will be treated very badly if he is not a crook.
I know it is a lot to ask, but I think it is worth following this up, and if they refuse to divulge their client to us, then perhaps we should kill their advert.
Alex
Re: Rip off time
kheath wrote:I am from now implementing a policy of not reordering damaged/incorrect spares until the credit note is isssued, the customer can wait.
KevinMore than one way to skin a cat.
Book the part out and then create a recall job! At least I heard that could be done, wouldn’t do it myself though.
Alex
Re: Call screening?
If we sense that there is no point in calling, we are up front with the customer. Far better than having to confront the issue when the engineer is in the kitchen telling the customer what they told us when the call was booked.
If a timer on a cooker sounds like on auto, we talk them through it. Such things as “spiked” evaporators, broken/cracked ceramic hobs etc. We tell them straight that they may be better off putting the money towards a new machine. We do hovever in those cases suggest they try off the household insurance, and get back to us should they authorise an inspection.
Classic example. Customer with an AEG induction hob, which we did not know at the time, all we knew was it was an AEG built in. Complaint of not working at all, only dashes on the lights on the display. Would not supply model details, said it was up to the engineer when he called to get that information. He was chargeable and we advised the cost of a visit.
Engineer called, checked operation and discovered the child safety set up was applied. Engineer reset it & tested it with a pan, being induction you have to, checked it over and invoiced him.
Week later, cheque returned, “Countermanded by Drawer”. Guy sent me a letter telling me it was up to us to have advised him before the engineer called that it was due to this. I wrote back suggesting that had he supplied the model details we may have been aware, but as we deal with over 15,000 different products, we may have missed that in our office, and he was the one that had the users manual that was unique to his product.
He accused us of sharp practice, and I could not get through that had he had someone without the experience, he may have had to spend out on a new PCB controller, at a lot more money, and been none the wiser. A point that fell on deaf ears.
We had to use a debt collection agency to get paid.
Damned if you do, Damned if you don’t.
Alex
Re: flooring?
The minute you offer any financial compensation, you have admitted liability.
Ask the customer to supply you with 2 written quotes for replacement of identical quality and size. Tell them you will be sending the quotes to your insurance brokers, with the instructions that you will be requesting an assessor. Make it clear that they must keep the damaged floor covering as an example.
The lesson from this is to take a photo in all cases. forward that to you insurers as well.
If this was an off cut, they would be rather cheeky trying to pad it out to a full floor covering.
Alex
Re: Another bird doing tricks!
What do I get, an Eddie Murphy trailer! And that is Eddie Murphy being Eddie Murphy as normal
What has that to do with Yorkshire, not once did he say he was going to the foot of t’stairs. Nor did he ask to have a Skeg at anything. No whippets, Cold on T’Moor or anything.
Confused Southerner.
Alex
Re: A satisfied customer responsible, perhaps.
He even had the temerity to suggest that he was to be imprisoned for doing his job.
So was Saddam Hussein.
Alex
Re: how do you back up your pc ??
2 Gig memory stick won’t do you a lot of good if the lot fails. O.K. for documents and lots of little things, I think they are brilliant.
I have a Maxstore external memory device which will take about 120 gig, and use a “retrospect” programme to transfer files & back up. You can back up all your hardware drivers, and the data to allow a painless restore of the whole computer, then all you need to do is a regular incremental back-up of amended or added files. I have mine set to carry out the incremental on a daily basis.
Will only work on 2000/2003 Server and XP though. N.T.4 or win 98, forget it.
If you have a network, using retrospect you can also copy to another p.c. on the system, which I do every night as belt & braces.
Alex
Re: Welcome To The War Room
You could have warned me, I could have slagged him off first, it is traditional. Ask Flipper.
Welcome to the real world you old tart.
Alex
Re: Thoughts post 2006 September meeting
I am apalled that some of the issues raied in the Subscribers forum are being passed on. After all the biggest reason behind this, is to contain some issues. Sometimes we get wind of things or have suspicions that we feel is not prudent to release.
Pity this has happened as I do have something that needs to be passed on, and therefore at this stage I am going to keep it to myself. Probably just as well, otherwise we could jeopardise other peoples efforts.
Going back to Ian’s posting.
He is right that there were divides at the mmeting, but that was mainly a cultural thing. There always has been an us & them thanks to size and position. O.K. for me because I started as a sole trader.
Yes we see faces one year, and they don’t turn up next time. That is usual as well. I had missed the last 2 meetings due to work pressures, and I’m in a position where I can delegate some of my work. Then you get those that come every time, you know the usual old faces. Dasa meetings are the same, as well as Service Force meetings. Even web postings, same reliable crowd. If it wasn’t for us few, nothing would ever be acheived.
One thing is needed for the next meeting. Name badges please. I had to ask one or two who they were, and there were a few who I never found out the identity. If you do some, leave a space at the bottom of the name plate for those who want to add their log-in name. I think UKW need to progress to a check in system for the main day, then the badges can be issued. Think about it, any-one could have turned up on Friday, and we would have been none the wiser. I know we have nothing to hide, but it keeps it professional like.
Alex
Re: Premier Electrics?
Servis Machine called to look at for CDSL complaint of musty smell, and stains on clothing & door seal. We all know wahat that is.
Customer flatly refused to accept our findings, despite 4 visits & 4 different engineers. In the end we billed her, and refused to call back until the job was paid.
One day out of the blue, we get a call from Dixons. They had a copy of an invoice from Premier. They had been, diagnosed bearings, module & motor and told her it was not worth repairing. CDSL sent Martin Shepherd, their own guy, and she refused him access. Strange thing was though, she admitted she was still using the machine, and that was 6 months after.
Bunch of bar stewards
Alex
Re: Cold Calls
Had a cracker today. Was about to quote the TPS and committing criminal offence and all that, but something stopped me.
Went like this…
“Congratulations, we have carried out an assessment of properties like yours in your area, and we think we can find you a buyer for your property. You are in a very desirable area, and if you are thinking of selling your property, we can certainly help.”
“Really! how do you know what my place looks like”?
“Well sir, we have assessed your area and we are fully aware of the various types of dwelling in the vicinity, we realise that is a diverse area, and whatever property type you own in Salmon Parade, we can surely help you. Would you like one of our advisers to pay you a no obligations call, and value your home?”
“Sounds good to me, I imagine as you know what road we are in you can tell the property number and the neighbourhood.”
“Oh yes sir, I just type in the postcode, and I look on multi-map, and see what the area has to offer.”
“Very good, apart from the map, what do you get for this postcode?”
SILENCE
“Well….”
SILENCE
“I’m getting Rhino Fire Control, the Bicycle Chain Superstore, Cleanaway, Kellands Plant Hire & Sedgemoor Domestic Appliances. Sorry to have troubled you.”
Puts the phone down.
There goes an opportunity.
Alex
Re: Slowdown in Payments Received
If we are talking MFI, no change.
I have payments awaiting on my bank account nearly 2 weeks old awaiting reconciliation.
Another thing, the rejections are starting to happen, and for the silliest reasons.
Alex
