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Re: Candy frige freezer, back of outside pipe gets frost
Don’t write this off. I suspect you may be one of many. Get on to Trading Standards TODAY. If they know of this dealer they will be more than interested. All it will cost you is a phone call.
Second hand or not, the goods have to be of merchantable quality. The 1968 sale of goods act covers this. Don’t lose your receipt.
The “disclaimer” on the rear of the recipt is not legally binding either. How did you pay for it, if by C/Card, tell the card company, if by cheque you can bet it has been cashed.
Do you friends and neighbours a favour by taking action. Maybe your local newspaper would be interested.
Alex
Re: leaving appliances safe?
Take the fuse out!! Trouble is someone may put it back again.
Disconnect the outgoing side of the mains terminal block in the back of the machine. Take a piccie 1st on your phone so you remember what went were, when or if you call back.
Alex
Re: Candy frige freezer, back of outside pipe gets frost
Mrs-R wrote:last time when i called to the shop to ask them to come back and check it again…. the woman suddenly got nasty and shouted at me. 🙁
As I read everyone’s replys…… now i know how dodgy they are…. and feel it is not safe to ask repair to the shop.
Is it possible to ask at Repair@ to estimate to fix this situation…?
Mrs.R
There is a good chance that the system has been filled with the wrong gas. It is quite common where either the technician has not a clue, or is looking for a quick fix. I had a suspicion all along regards what gas you may have.
Excellent Idea to get a qualified opinion. Ask for a written report, advise the trader/supplier of the goods what you have done, and if this whole affair transpires to be dodgy, demand a FULL refund plus the expense of calling in someone else. If the supplier does not agree to this then report him to your local trading standards.
The engineeer that calls will now be faced with a dilemma. If the wrong gas has been installed he will need to remove that prior to refilling the system. He won’t be 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} sure what type of gas is in there, and when removing gas, if it is not R600, he needs to reclaim this refigerant. However, this will be contaminated with R600 and it may not be able to be recycled. If he attempts to recycle there will be problems when his small amount of reclaimed gas is decanted into the main system and added to any that has already been collected from other sources. Therefore he will be unable to effect a repair.
In view of the above, I suspect this is money back time. Even if it was filled with R600, without documentary evidence the retailer hasn’t a leg to stand on. Make it clear there may have been a serious breach of HSE regulations, and see the reaction.
You can also do an online county court summons in order to seek redress, and you if you have the documentation that your repairer provides to assist your case, no problem. You will be able to claim all expenses.
Do keep us infomed.
Alex
Re: Candy frige freezer, back of outside pipe gets frost
Mrs-R wrote:Alex,
It has a plastic tray on top of compressor to catch water from black hose. It doesn’t have a tray UNDER compressor & pipe which gets frost.
(I think… no need to have a tray under the compressor & pipe if the fridge works properly.)
I am sorry… i made you foncused… i wish that my explanation about the situation is better (for me… it is difficult to express by words!!).
Thank you for reading patiently….NLY11KK3 Danfross 105H
220-240v – 50HzLPB LST R600a
–> SUCTION
CONNECTOR
CE 6993
DANFOSS COMPRESSORSMrs.R
Right now I know what you meant by the drip tray, all you need is the one on top. The other sounds like it has been added on. Makes me wonder how the person whom supplied/fitted that tray expected the water to evaporate, being that it isn’t situated above a heat source.
O.K. it is agreed the compressor is an R600 which matches the spec of the appliance. However I still have my doubts regards removing excess refrigerant, and the reason it seems to be over dosed.
To extract R600 needs to be done by use of a vacuum pump, no way could the end user be able to perform this function. This begs the question on how did this person who called/supplied the goods successfully manage to do this? Did he connect some equipment with an exhaust hose that trailed along the floor out the back door, and did he plug this bit of kit into the mains. You would know if he used a vac pump as it would have made a noise like a small generator for a few minutes.
All a bit intriguing I fancy.
Alex
Re: Candy frige freezer, back of outside pipe gets frost
Now it is becoming clear to me. It is barely possible to just let R600 bleed out of a system, it does not run under a pressure like other refrigerants. Therefore it is a bit weird this guy was able to perform that operation. Let alone suggest you were able to.
This is only a theory, but I bet the compressor has been replaced with a NON R600 type, and it has been filled with a blended HC-FC refrigerant. Hence the fact it can run at a pressure, and it is possible to remove excess. This will also explain why there is too much refrigerant, and moreover explain why you do not have a plastic drip tray on top of the compressor. A non-genuine type compressor has been fitted.
Suspect you may have been sold a pup. To prove it out, take a look at the compressor, the black motor thing at the back which gets hot on the base. See if there are any numbers, in particular relating to the type of Refrigerant. If in doubt, give us all the numbers.
If this theory can be proved, then you have a case.
Alex
Re: Candy frige freezer, back of outside pipe gets frost
The overgassed diagnosis is usually correct, unless the compressor is running weak. That will cause the appliance to run for too long a period, and in some cases the internal valves do not close 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}. This will lead to a high pressure on the low pressure side of the system, and in extreme cases a slug of ice on the return pipe.
One question though. Why is it overgassed? If from new, this would have been sorted some time ago, if it has been regassed there may be a reason for the regas. Regassing is only required if the system has been broken or a new compressor fitted. Some pople think it is like a car regards an oil change, and needs gassing every now and then. No they don’t. The gas does not deteriorate.
I’m bothered about his remedy of bleeding off the gas though. Take a look at the rating plate inside the product where you found all those numbers. Is there one that says R12 or R134A. If R12 he has done a naughty, if R134A still bad practice, unless of course he used a recovery station.
Don’t try letting any gas out yourself, you could actually attempt this when the system is pulling a vacuum, and let air into the system. That could write it off.
Suggest you ask them to return and get it sorted. If they won’t oblige, get a second opinion.
I daresay the poor guy sold you this in good faith. Refrigeration products in a second hand market is always very dubious.
Best of luck.
Alex
Re: Charter Update
Following the debate on the 2 previous postings.
If a one-shot safety device keeps failing in a relatively short time; is it not likely there is still an underlying fault? I agree nuisance tripping is a possibility, but doesnt happen too often; and if due to levels of use or location, this event should have shown itself in the makers warranty period.
Plastic parts, different ball game. If the wording reinforces “component failure”, the cause can then be open for consideration regards being the item itself or external forces. Stripping a tub & drum to remove a foreign body on 2 occasions in a short time, we should not be expected to cover the cost of the tub seal, as the component did not fail.
Part 4 Para 4.
Always leave the customer’s appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer
Can I clarify this relates to where a machine is in a dangerous state which necessitates disconnection from the supply? and some form of failure notice being issued.
Alex
kwatt wrote:😀
Result then.
I can’t get over some of these guys not using the net though, it’s essential for modern business now.
K.3 REASONS.
1 He’s getting on a bit.
2 He lives in Devon. (Simple Country Lad)
3 Along with a lot of Service Force agents, too insular to look outside of the group. He was an Electrolux manager in the past, therefore a trifle conditioned.
Despite his fear of Technology, he phoned the right person. Told me some old thing about if there was anything to be told or information to be given out, Alex will know.
Good enough in this case as it happened.
Alex
Re: And I thought I had saw it all!!!!!!!!!!!!!!
If I were you I’d suggest he call into your office and collect the money personally.
I had a bloke phone up once and complain regards our postage at £3.50 when the value on the package was something like £1.50. I tried to explain that someone still had to drive to the post office to post the part, and there was the packaging and admin etc involved; on top of that we are not aware of the postage charge until the item has been weighed at the post office, therefore the charge was a standard fee of £3.50. He was having none of it.
In my letter to him I suggested that, “Sir, if you feel agrieved, perhaps if you call into our offices we will refund you the difference less the cost of the stamp to post this letter.” Next day he turned up, he drove 26 miles from Minehead in Holiday traffic to accept the balance in cash. Get this, he made a special trip, as he made a point of saying that he wasn’t up here for any other purpose, just to collect his refund. Would have been great if he had something like a stone chip his windscreen on the return journey.
Takes all sorts.
Alex
Re: UKW CHARTER (amendments)
I believe we now have a document that is fair to all parties, whilst at the same time it will help to give our members a higher perception to the public, of being fair traders.
Exactly. Not too distant from what other companies expect and what most of us are already used to. However we can now demonstrate that as well as being able to adhere to these principles ourselves, that we are in such a position to endorse & indeed expect them.
I must remember to reinforce this on the day.
If I still have the dubious honour of presenting this, can you possibly powerpoint it & e-mail it to me at:- alex.reed@btconnect.com That way you can be sure that I will have all the info to hand, and nowt will be left out.
Ta bigly
Alex
Re: CDSL Rejections
Following on from What Ken has said.
If we get an insurer that refuses to pay, we write to the customer, enclose a new bill at chargeable rates and advise the name & phone numbers of their insurers. We point out that for some reasons best known to their insurers that they the customer are not getting any support despite the fact they have paid for it. We also send a copy of the letter to the insurers or Manufacturer, depending on who was supposed to have paid the bill in the 1st place.
When Powerhouse went down we wrote to ALL the customers where the insurance was not honoured. We advised the situation and invoiced them individually. We explained the insurance was not vaild, therefore they were responsible for the repairs.
A few paid up there and then, the rest either never replied or told us where to go. I left it a little while then had a debt collection agency send a standard letter. They all paid up in full.
We have raised the odd County Court Summons when we have had to, but usually the original debtor/insurer steps in.
Alex
Re: CDSL
Had Dave Parker (CDSL Southern guy) in here yesterday.
He asked me if I had any suspicions whether they had upset anyone. He did mention one of our number, (I’ll send him a p.m.) and he wondered what was going on in this persons mind. As I’m not Mystic Meg, I could not answer that one.
The point is, he noticed that despite some misgivings etc. particularly regards rejections, there were only a couple of complaints, he fancied there was very little traffic on the Whitegoods site re this. He thought there would have been more. I got the impression from that he was getting paranoid.
Maybe at times a bit of brevity has a better effect.
Tee Hee
Alex
Re: another joke.
John the farmer was in the fertilized egg business. He had several hundred young layers (hens), called pullets and eight or ten roosters, whose job was to fertilize the eggs.
The farmer kept records and any rooster that didn’t perform went into the soup pot and was replaced.
That took an awful lot of his time so he bought a set of tiny bells and attached them to his roosters. Each bell had a different tone so John could tell from a distance, which rooster was performing.
Now he could sit on the porch and fill out an efficiency report simply by listening to the bells.
The farmer’s favorite rooster was old Butch, a very fine specimen he was, too. But on this particular morning John noticed old Butch’s bell hadn’t rung at all!
John went to investigate. The other roosters were chasing pullets, bells-a-ringing. The pullets, hearing the roosters coming, would run for cover.
But to Farmer John’s amazement, Butch had his bell in his beak, so it couldn’t ring. He’d sneak up on a pullet, do his job and walk on to the next one.
John was so proud of Butch, he entered him in the county fair and Butch became an overnight sensation among the judges.
The result…The judges not only awarded Butch the “No Bell Piece Prize” but they also awarded him the “Pulletsurprise” as well.
Clearly Butch was a politician in the making.. Who else but a politician could figure out how to win two of the most highly coveted awards on our planet by being the best at sneaking up on the populace and screwing them when they weren’t paying attention?
Re: Tricity Sovereign 4638
Have been obsolete for a few years now, you may be lucky but there has been previous requests before, and I suspect all stocks are now exhausted.
Re: UKW CHARTER (amendments)
Couple of little spelling mistakes, can soon be sorted.
Assume this will replace and drop into the earlier Powerpoint you created.
Couple of other things…
Part 1 section 5, is that not repeated in Part 4 section 2 (Safety & Legislation)
Part 1 section 6 £2m Insurance liability, should that be increased to £5m where gas work is concerned.
Otherwise, I think it is straightforward enough, we don’t want to send them asleep at the start of the day, but we must ensure we don’t skip anything that is important.
Alex
