Forum Replies Created
-
Posts
-
Re: Sold The First One
I assumed (wrongly) from the following quotation that year 2 to 4 warranty was underwritten by D & G
kheath wrote:Where a customer buys a £389.99 package (1+5) we will alow D&G to canvass that customer for an extended Labour warranty for year 2 to 5. That work will in turn come back to ISE and be passed to agents as a extended labour call. This work will be paid @ £60.00 plus Vat although ISE will charge D&G £65.00 plus Vat. We will offset our admin charges by retaining £5.00 per call.
Hope that helps
Kevin
Exactly how much would it cost per machine for the year 2 to 5 labour warranty to be underwritten by D & G.and thus eliminate the risk for the seller of the machine.
Andy
Re: Salt in dishwashers
Hi Martin
It is all to do with the balance of the polarity of the ions (-ve or +ve charge). Initially (i think) the +ve charged sodium ions are attracted to the -ve resin. As the sodium is lost to the resin it becomes weaker (spent brine). When the Calcium ions contact with the resin having a stronger charge they adhere to the resin. The resulting imbalance of charge causes two sodium ions to be released this continues until the resin has no sodium ions left to exchange.
I am not 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} sure how the next bit works but presumably during regeneration when the saline solution is introduced to the resin, the abundance of sodium ions in contact with the resin causes them to adhere and the resulting charge imbalance repels the calcium ions from the resins surface.
Not perfect but its somewhere near.
Andy 😀
Re: Spares
OK thanks for the info, i hope you are right about the bearings because they are not my favourite job especially on centre split tubs.
Andy 😀
Re: Spares
If one could be supplied initially, it would make it possible to have one to recyle, ready fitted with new bearings and seal making the rear half change quicker and easier.
Any problems encountered (bearing outer left in housing etc) are usually much easier to deal with in the workshop.
There may be times also when a new tub is required due to worn housing, cracking or leakage between the tub and bearing housing liner.
If it is out of the question to supply this in the van stock due to cost, maybe one could be purchased at cost for the engineers convenience and replaced by ISE if an event arose where the tub has to be replaced.
Can you also clarify the proceedure for replacing spares that are used from the van stock. Do we have to order them or will parts be automatically replaced from the job details.
Re: Spares
Hi – I have a few questions to ask about the van stock which is supplied.
Will the van stock include a tub rear half and seal?
Is the spider / drum support renewable (seperate from the drum) and is one supplied?
Is a replacement motor supplied?
Thanks
Re: 5 Year Parts and Labour Warranty
Thanks for that Ken i am sure it will re-assure many who are selling the ISE and maybe encourage others.
As the sucess of this venture is dependant on engineers feeling confident to get involved maybe a document should be prepared to clearly state the obligations of all involved parties. At the moment this project is based on trust and although this is good from a human point of view from a legal and business aspect it would be regarded by many as foolhardy to say the least.
Don’t take this as a gesture of mistrust because it certainly is not that. I am sure that everybody on this web site appreciates very much as i do, the vision, risk and effort that you guys have put into this project and the potential that it has to be very lucrative for everyone involved.
I am sure that you also realise that there is also a perceived risk for businesses that have been sucessful for many years to stake their reputation on a product which has no track record.
Nobody wants to find themselves in a position where they had a hundred well established and happy customers who suddenly are very unhappy and wanting to know why their 5 year guarantee is worthless.
So maybe there is a need to set the whole thing on a more secure foundation to encourage those who feel apprehensive to get involved.
Andy 😀
PS. I sold my first ISE 5+5 package yesterday it was so easy. I could’nt even put the chappie off by telling him that i did not actually have any to deliver. Anyway i have ordered two – so i am a believer!
This is a whole new ball game for me. Although i used to sell refurbished appliances years ago I have never been involved in retailing as such. At 55 i wondered if i was a bit long in the tooth to be starting something new, but ISE is such an exciting concept that i could not help giving it a go. Power to the Indies!
Re: 5000!
Its a good idea GB. It would be interesting to know just how many ISE are being sold countrywide and what sort of an impact we are making. Incidentaly does anyone know approx how many washers are sold in GB annually. Whatever it is, THAT is the number we should be aiming for.
Andy 😀
Re: 5 Year Parts and Labour Warranty
Forgive me if this question has already been asked but i can’t find any reference to it so here goes.
If (God forbid) ISE Ltd goes belly up at some time in the future where would this leave all the outstanding warranty commitments.
Would the insurance firm still be obliged to honour their commitments (presumably they get their cash up front). If so who would handle the warranty claims.
Would spare parts be still available under the terms of the warranty?
Andy 😀
Re: 5 Year Parts and Labour Warranty
OK – that seems to tie up the loose ends
Thanks very much
Andy 😀
Re: 5 Year Parts and Labour Warranty
Hi
I would like you to clarify one point that Brian raised regarding calls that are not due to neglect or abuse, but where the customer reports a fault that is not present when we actually test the machine.
I too have a number of these as i am sure everyone else has. Normally with a regular customer i just charge a small nominal fee to cover my own direct expenses. These are genuine calls, for example the machine did not spin properly or the clothes were still wet is a common complaint which is probably due to OOB intervention by the machine.
How are calls such as these to be handled under the warranty?
Andy 😀
Re: Indesit WDE 12 F-13 error code
Anna, the thermistor is a device fitted to the dryer heater chamber on the top of the machine, it usually has two thin wires which terminate in a plug that fits into the thermistor.
If you are lucky you may temporarily eliminate this fault by very gently wiggling the wires and trying the machine again. If it works then you have a bad connection on the plug (a common fault).
:zap: DON’T FORGET TO PULL THE PLUG BEFORE REMOVING THE LID OF THE MACHINE IF YOU DECIDE TO HAVE A LOOK :zap:
Andy 😀
Re: BEKO W/M
Martin wrote:Probably position 5 in this case being the ‘heater’ position 😉
Martin – is this Beko’s method for signifying a fault code by stopping on a certain position?
If so, do you have all the codes, it would be good to stick them in the error codes thread
Andy 😀
Re: ariston A1324 uk
How long does it take to fill?
Sometimes the water sounds like it is flowing quickly into the machine but look in the soap dispenser and it may be barely trickling in, due to a defective valve.
If it is the cold valve it may fill normally on a wash if the hot flow is good but take ages on the rinses, so unless you have actually tested a rinse fill it is easy to miss.
Andy 😀
Re: indesit w101 fault
If the m/c fills to a certain level and the pump kicks in it could be overfilling to the flood protection level on the pressure s/w. Possible duff pressure s/w. BUT you should get a fill timeout error with this condition or an F4.
If the pump is running during the fill period so that it never fills then it might be short circuit pump triac on the board BUT again no timeout error – why?
If it fills to correct level and stops. But then the pump kicks in and m/c resumes filling when water level drops it might be worth getting the module checked out.
Because it is not giving any timeout error code the module sounds suspect anyway IMHO.
