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Re: Is the end of our world nigh..?
I wrote an article about the very same thing some months back –
Washing machine prices shaved too muchRe: Fault Code Guide
kwatt wrote: … the only reason that the copyright is there is to save others from pinching our information and work on it.
K.
Irony warms me cockles sometimes 😉
Re: Fault Code Guide
If it’s not a wind up – it should be. I’ve not heard owt so ridiculous in ages. Copyright issues are between the owner and the publisher. No one’s ever been, or ever going to be in trouble for reading something. OK maybe in China but not the UK.
Re: To Charge or not to charge – that is the question
silverbroom wrote:
What would you have done?.7:45am Regular customer of mine phones, her Bosch fridge/freezer not
working, defrosting and no light on in fridge.
She has changed fuse, bought and fitted new bulb still no joy.
What would you do, and what did I do.1 Tell her the Bosch has a two year guarantee so contact them.
2 Arrange a call yourself reminding her of your call charge.
3 Ask her to try unit in another socket.Correct answer to “What did I do” will win two tickets for the following fictitious concert starring,
No 3 first. Then if necessary no 2. Never no 1 because she’s in need of urgent attention and it could be something simple you could sort out straight away. If visit was necessary I’d advise number 1 if it looked involved or expensive.
I reckon you sorted her on the phone and she’s well happy.
Re: To Charge or not to charge – that is the question
robinsonrobbo wrote:similair to this thread i got accused of being a rip off by a guy for fitting a new drain pump. the problem was no empty and there was a hair band wrapped around the impellor i changed the pump and charged accordingly. he said i should have unwrapped the tightly wrapped hair band and refit, i explained if he wanted to do this then fine but he would have been charged the labour rate and if the pump failed tomorrow he would have to pay the full amount again parts and labour. do you just change the pump or remove obstruction?.
If the band could be removed without damage to the seal or impellor it’s hard to justify a new pump. If you didn’t try I presume you’ve had experience of removing such an obstruction before only to get a recall.
I never had any trouble removing a hair band myself and always did. I’d have advised the customer that I recommended a new pump because … and let him decide whether to risk repercussions or not if he didn’t want a new pump.
You must have thought it was going to take a long time if you think a new pump would be cheaper!
Re: To Charge or not to charge – that is the question
Another option could be to advise that the fault isn’t obvious if nothing is found within several minutes and give them the option for to investigate further at X cost or pay the call out charge and call you back if the fault re-occurs.
It depends whether you are really keen to earn money or very busy and would be content to get a call out and get onto the next job or not.
Re: What’s happened to the gias.co.uk site?
eastlmark wrote:
What’s happened to the gias.co.uk site?
who really cares?
People who link to it Mark
Re: What’s happened to the gias.co.uk site?
Even the new Candy site has links to the GIAS site that don’t work ( on the contact page http://www.candy-domestic.co.uk/contact.asp ).
Re: What’s happened to the gias.co.uk site?
I rest my case. What so-called professional web site would completely move with no redirect. Absolute sham.
Cheers Martin.
Re: Hotpoint HD61N Kickstrip
I thought it was weird. I could have sworn it said HD but it must be WD. Thanks very much.
Re: My fridge is defying logic
Thanks everyone for the input. It’s very illogical to me but you guys know your stuff. Fridges are very different to all other repairs. It’s no use coming to them late in a career lol. I remember thinking they should be the easiest appliance to fix – just a stat and a compressor. But these days they are harder than washing machines – especially these big fancy American ones.
Re: My fridge is defying logic
Indeed k 🙂 It hopefully rules out bad installation that you mentioned though, which I was concerned about as I don’t want problems with the replacement.
Re: My fridge is defying logic
Thanks K. I’ve looked closer and can see that there is a ventilation grill under the fridge door btw, above the kickplate.
Re: My fridge is defying logic
Thanks K, I’m sure you’re right. I just can’t get my head round the fact that the fridge clearly is cold enough to trigger any thermostat, whether set to monitor ambiant temp or the evaporator. The fridge is at 0 degrees even at the top where it’s the warmest.
I never repaired fridges apart from for a few months and I could never get my head round them.
How do you ensure ventilation? This one’s built in and there’s a kick strip underneath. I can’t see how it could get any ventilation at all. Does a grill need fitting in the kick strip?
