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Re: BRITISH GAS ACCUSE
Someone else took the same offence to this rather dubious piece of advertising (yes I’ve seen it now) and complained in the current Corgi mag.
BG have written in reply 😉
Dave.
Re: Servis M3022/M module blown!
I remember a while back we had this problem with the washer/dryer version, intermittently blowing the house trip and ultimately two pcb’s.
It turned out to be a lead in the loom running directly downwards from the timer, but if Alex’s is a L-N short it probably won’t be that unless two leads have rubbed their insulation off and touched 😕
I remeber MFI tech telling me at the time they had a few failures of this type.
Just a thought.
Dave.
Re: Philco DW1906 basket wheels
Dave_Conway wrote:I’ll keep looking though
In fact I think I’ve found something like it 😀
Hang on this a while, problem solved I hope.
Dave.
Re: Philco DW1906 basket wheels
Martin, you beat me to it.
The wheels in question won’t fit though, I checked earlier as we have them in stock, different axle fitting.
I’ll keep looking though 😉
Dave.
Re: Free Advice?
Well I actually wasn’t keeping my head down on this, it’s just that what had already been said I couldn’t have added much to really, so with the fear of being repetetive.
Free advice I have quite often given, therefore giving the customer an informed choice. I have actually tried the “hard line” in the past many times, it goes hand in hand with the free estimates thing really. The problem I find is that people after advice are just after that, advice, they have no intention of spending any money in the first place.
In the past with the hard line approach, booking calls for customers, even those that have been pre warned about likely charges and the fact that their appliance may well be BER have still complained bitterly about being charged, so you can’t win, and then that’s that customer, all their families friends and collegues lost forever generally.
So, in the main, I would offer advice, give them the worst case scenario and then let them decide, even telling customers how to unblock filters, cooker timers, etc, the customer is happy with the advice and will ultimately recommend us to many more people than the pissed off one who’s £50 worse off and still has no working appliance, or we only spent five minutes in the house and carried out work that the customer was more than capable of doing themselves.
Refrigeration is an entity unto itself where remote diagnosis is concerened, a standard single pot, non frost free unit with the pot running continuously can only be one of three things, all of them expensive, terminal or a non guaranteed outcome, so I give the customer the possible situation, my personal recommendation and let them make the choice.
But I do take Penguin’s point about openly slagging certain appliances in the public forums and making the punter feel stupid for buying it, education is the key here, as we all know, low priced unreliable appliances are the single biggest underlying problem in the service (and sales) side of this industry. So in future I will refrain from glib remarks and try and make a more customer educating reply, which I have done on many occasions, but sometimes the manner in which it is done may not read the same way as it is meant. Same old problem with sentiments not relaying properly on the internet.
That’s not to say we can’t slag the crap off in here though 😉
Dave.
Re: Another Indesit timer clicking round
Martin wrote:In fact the Sub-Interval Cam had jammed so the Timer is shot! (Obsolete)
If it’s the 910D1I timer, I’ve got a good s/h one if it’s any help.
Dave.
Re: Servis M3022/M module blown!
Martin wrote:Especially the way you keep you head down when the firing starts
Busy actually 😉
Dave.
Re: Kamping in the north
Yes, most enjoyable thanks and hey, no probs 😉
Hope all’s going well there 😀
Dave.
Re: Zanussi/Candy lost post
😆
We’ll get there in the end Ally 😀
Two part numbers for the drawer front as described by candy:
91618207 4 stars evapor.door assy before 9926
91600794 4 stars evapor.door assy after 9926Dave.
Re: capri 3 bowls
It was me who mentioned Kitchen Economy, they are a company in Wales who specialise in cooker parts. In the weblinks section 😉
Going back to the original problem, there are two types of ring, one that lifts straight up and one that swivels to the side and then up.
If you have Connections CD/DVD or the catalogue, the one’s you need to look at are ELE4326, ELE4325 and ELE1001 those are the straight lift up one’s. ELE4425, ELE4423 and ELE4411 are the swivel type.
Dave.
Re: Local Trading Standards Authority
Yeah I forgot to mention I had my visit a week ago.
All seems fine as I was told that we fully comply with the OFT.
I’m just waiting for any follow up correspondence now 😀
Dave.
Re: Free Estimates
The way a friendly trading standards officer explained it to me, and the way they advise the public is, a call out charge is the charge you make to actually arrive at the property, this may or may not include any labour time.
Advertising free estimates and no call-out charge infers to the public that they will not pay a penny for diagnosis whether you use one or both of those terms in your adverts.
Best way, don’t use either and explain to the customer when they call what the charges are.
Dave.
Re: Tricity Bendix Fridge/Freeze – Fridge not getting cold
It will either be compressor failure, a gas leak or a blockage in the system. Unless it’s a frost free model, which will make a huge difference to any possible problems.
The model you post is incorrect so I can’t tell how old etc to advise further.
Regards.
Dave.
