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Re: Maytag MAF9601AES door lock issues……time for a Miele
helo_75 wrote:
the point is.. what about the other 5years?your arguments are becoming both sillly and unconstructive, based on your own assumptions.. in fact its fair to say now that your obviously trying to mix it up
Not trying to mix it up at all nor assuming and it’s fair to say that you only wish to view it one way.
The facts are a straightforward calculated risk….
I’m set for 5 years at £100 a year whatever. No gamble there.
If I make it to 6-7 years I’m quids in and more so if the machine keeps going for longer. If it goes pop after 5 years I’ll probably just buy another machine anyway.
The only gamble I’m taking is between year 5 and year 6 that the machine will keep going trouble free. I think I’ve even minimised that risk by buying a Miele, they’re meant to be good for a long run.
Re: Maytag MAF9601AES door lock issues……time for a Miele
iadom wrote:What is it you don’t understand about criminally extortionate spares costs and totally restrictive access to technical information. :rolls:
I’ve got a FREE 5 year warranty on mine, I don’t need to know about the technical information or the spare parts in that time. What is it about that, that you don’t understand ?
I drive a Merc, parts are expensive on that. On the other hand it never goes wrong.
You buy quality for a reason.
Re: Maytag MAF9601AES door lock issues……time for a Miele
Yes but you guys are discounting that the Miele’s are good machines and proven to be.
5 year warranty is fine by me. I think you’ll find it is underwritten by Domestic and General. There standard two year one definitely is. D&G are the bees knees when it comes to extended guarantees, excellent company.
Re: Maytag MAF9601AES door lock issues……time for a Miele
It has to happen on one of my threads ?
Guys I’ve felt that everytime I say something about ISE/Maytag/ASKO that there is some pent up frustration or bias coming from the senior people here. I suspect it’s nothing to do with other than anyone questioning if ISE is any good or not!
I understand that you support your machines and applaud that but please don’t think that everyone else is wrong. We are not, since we are also intelligent as consumers.
I couldn’t afford an ISE10 so I bought a machine that was an ASKO for less. Inside and outside it was and is an ASKO machine. I don’t care what you try and convince otherwise since the engineer opened it up in front of me and it had written ASKO !!!!
OK it wasn’t an ISE 10 but it came out the same factory and it uses EXACTLY the same chassis. It was parts of that Chassis that were crap !!!! I’ve even read your own review on the ISE10 on this forum that states the door lock is a bit dodgy !!!!!
The ISE 5 comes with 5 year guarantee and costs £450. I bought my Miele for little over £500 with FREE 5 year Miele guarantee. How you guys can say that is overpriced and marketing blurb is beyond me ??? I’m afraid your ISE5 is just tonk in comparison.
I’ve already told you guys that ISE maybe OK machines but you’re in a fiercely competitive market place and buying your machine is not really the better financial option.
The ownership costs for the first 5 guaranteed years is little different per annum. For the difference in price however I do get the choice of a known machine, known brand, globally accepted as making the best appliances out there designed and tested to last upto 20 years.
Is it going to go 20 years ? Probably not but I’m not a betting man in which case I’m going to go for a proven winner which is the Miele. If either machine goes pop after 5 years then I’ve hardly lost a mint, £10 per year ??? Not bad if you’ve had a top 3 “Which” rated machine for 5 years is it ?
If I wish to repair, well parts maybe at cost through ISE (save 10-15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} off cost?) but the labour is still labour.
ISE10 costs £80 a year for 10 years straight off the bat. My Miele has cost me £100 per year for 5 years straight off the bat. If my Miele hits 6 years without repairs its cost me £83 per annum. If it goes to 7 years it’s cost me £71 per annum. If it gets to 10 years it’s down to £50 per annum.
So between years 6-7 I’m already ahead of the ISE10 on costs. Hey I’m quids in !!! No guarantee but I reckon the Miele should do it, it’s made in Germany, it’s superbly engineered and it’s a proven product. Personally I’ve researched the market and I think I’ve bought a rather sensible product. I could have bought cheaper, could have bought dearer but I think I got the quality right on this one.
On the contrary, I have to hit at least 10 years before the cost of the ISE10 starts to come down. After which the machine is a 10 year old machine and it’s had a hammering. So the only realistic chance you have of dropping below your £80 cost is on a 10 year or older machine. How much life will it have left ??? Chances are a 10 year and older machine will break down, it’s age it’s mechanical and there’s nothing you can do about that.
I’ve said it before and I’ll say it again. If you want ISE to really take off and be competitive you need to get a good machine out there for the right price.
ISE10 inc 5 years guarantee at the £500-600 price point may do it. You may even set the cat amongst the pigeons by doing that ? Can you do it ? of course you can, just talk to AXA and ask them what would the premuim be if we were to drop the warranty package down ? Simple really.
Nothing stopping you still selling the ISE10 with 10year warranty for £799. Others will buy that as well. All you guys appear to me doing are selling an add on after care package.
Doesn’t make a blind bit of difference if your machine is crap or good. You keep on banging on about how the ISE machines are great. Only one of your range could possibly be great, the lower two models are market comparable fodder and fall into obscurity against the competition. Sorry to sound so blunt but that’s what it is.
In any case you guys need to get real and realise what you’re actually selling for all your machines is simply aftercare but people actually want a good machine as well that may not need repairing too often if at all.
Re: ISE
yoghurt wrote:Well in the end we got a Miele W562 from John Lewis (got them to price match) and got the 5 year warranty
Have been impressed-bigger load, quieter and good cleaning results
Fingers crossed for the next 10 years!
I actually went through the same process as you recently and ended up with a Miele W562 as well !
It’s a fantastic machine, superbly built and comes with a Free 5-year warranty. As a package it’s probably the best machine at the price, brand name, quality, reliability and guaranteed. If it sees out the first 5 years easy enough, then it’ll likely have the legs to plough on for a few more after that.
Good choice 🙂
Re: Maytag MAF9601AES door lock issues……time for a Miele
Guys, the ASKO did have water in it when first started up and had water marks on the drum. It was a sealed boxed unit so must have been tested.
One dodgy fault ok you can allow for. Two ? says something more.
The engineer who came to help fit it and look at the door initially from the shop, was not a salesman. He had 30 years experience and said he personally would have gone for a Miele. He was happy to take the machine back there and then. It was me who said it maybe worthwhile giving Maytag a call. I actually gave this machine a chance when most would have simply said wheel it away ! We actually went back to the shop where they had a shop display one. We tested that and with transit bolts in the door shut. Take the transit bolts out and complete nightmare once again.
Personally, having seen and used the machine in question I think it’s got nothing to do with the Maytag spec ? Please can we get off that spiel trying to rubbish an ASKO machine simply because it has a different sticker on it. It’s got everything to do with the design of the door closure. It’s very poor.
The box was not transit damaged in any way and the pump is housed behind the lower kick panel and there is a sub frame at the bottom of the machine. Not sure how transit damage would have caused either of these issues which were best described as manufacturing defects.
In actual fact no one in the shop recommended the ASKO machines over Miele and they all said Miele hands down. They staff were and are excellent and knew there machines very well. When I was looking at the Bosch’s, the salesman peeled back the rubber lip on the door to reveal the plastic outer drum, same with the AEG-Electrolux. The Siemens apparently also have plastic drums ? Very knowledgable staff in the shop throughout.
The Maytag engineer was surprisingly honest. When he took the lid off, I noticed on the right hand side was a paper circuit diagram. It had ASKO written on it so this was an ASKO machine. He also knew about the issue with the door locks. It also says a lot when there own engineers admit that Miele make a better machine !
However compared to a bottom end Miele it was and is no match. From buttons to quality of feel and finish the Miele feels meticulously put together. Miele is by far the better engineered product and it feels as solid as a brickhouse.
Would I have liked to keep the ASKO ? Yes of course, it was stainless steel finish and it was cheaper for a start. In operation, when you could get the door shut, it was extremely quiet apart from that steam engine of a pump !
Re: Maytag MAF9601AES door lock issues……time for a Miele
Well I got 5 years peace of mind chucked in with the Miele for free. Anything it does after that (I reckon it’ll do a fair bit) is all a bonus so just run it into the ground. I decided on the classic machine as it looks and feels built like a brick-house. Simplest but most effective engineering tends to work out best in the long run.
Commercial machines are expected to take a hammering and they can be warranted for shorter periods as a result. Short life spans doesn’t surprise me.
I gave the ASKO a chance. It failed on two accounts the door and the pump. Two faults in one brand new machine says more about there quality control than it does anything about premium quality.
The Miele looks and feels like it can go 10-15 years without question, the ASKO felt 5-8 years max. The quality of plastics on the ASKO were cheap, cheapo buttons and the door, door hinge and catch all made of plastic. The design of the door was quirky, but the design was and is poor because it’s problematical to shut. Even the Maytag engineer said that.
I didn’t buy it from a ‘muggins’ shop. They sell the better brands around here and the place is run and staffed by people who are in the trade. Even when I bought the ASKO they recommended the Miele. The engineer who came round to fit them both had 30years experience, he too said that Miele make the better machines.
The final nail in the coffin came from the Maytag/ASKO engineer himself “this is one of Maytag’s better machines, it’s certainly built to a standard comparable to a Miele in many ways but it’s not actually as good as a Miele. They all break down eventually but if you want reliable go for a Miele as this will likely break down or have something go wrong long before one of those”
I for one appreciated his honesty.
Re: Maytag MAF9601AES door lock issues……time for a Miele
Ok they came and wheeled the Maytag MAF9601 away and the Miele W562 is now in.
It was heavy ! Whereas Maytag/ASKO was 80kg this thing was 93kg. If weight is an indicator of quality then that’s a great sign. It’s a 1300 spin, lacks delay timer and child lock wheres the Maytag/ASKO had 1600, 24hr and child lock.
TBH loss of features doesn’t bother me as I prefer function over form. Classic looking washing machine and it reminds me of my old AEG that served me for 14 years solid without a hiccup. It cost me a bit more than the Maytag/ASKO (which was a bargain price TBH) but the fact that Miele are giving away Free 5 year guarantees nailed it and actually worked out better VFM. The fit and finish of the machine is light years ahead of the Maytag/ASKO.
In a way I’m disappointed as I really wanted to give ASKO a chance this time around but was not impressed by the product. If they can’t even get the door to lock right then it’s flawed or foibled and certainly not a premium product in my mind.
One thing I’ve learnt this month after researching quality products. You can go round the houses but it all leads back to Miele. They know what they’re doing, if it says Miele on the outside then it’s a Miele on the inside and it’s Made in Germany, meaning they put the machine together right first time around.
Re: ISE10 1400/1600 induction motor ?
Martin wrote:But my guess is he never was good at maths to realise the investment of just £80 a year over 10 years for trouble free laundry was his primary objective! :rolls:
Didn’t realise this thread was still going !
My maths is perfectly fine thank you and probably far sharper than yours 😉
Even if you bought a Haier for £120 and all it last you was one year it’s cost you £120. If it lasts two years (which is not unreasonable for a machine) it’s down to £60 p/a. If you’re buying on a budget, which is a point seemingly lost on all of you, it makes perfect sense for lots of people to plump on a cheaper machine.
Don’t believe me ???? I bet they sell thousands more than the ISE 10’s that you guys sell !
Anyway on a personal note I made a decision, no it was not the ISE10 nor the MAF9501 but I went with another Maytag machine instead ! I think it’s a good machine (?), the service I got at the retailer was brilliant and I got offered what I thought was a great deal.
Re: ISE10 1400/1600 induction motor ?
Penguin45 wrote:Make a decision and buy one.
Easier said than done.
No ISE10’s around here for at least another 4 weeks or so. Spoke to Maytag and they are waiting on a shipment of 50 this month as well. No where to go see either machine in the flesh, only brochures, pdf files or forums in the meantime.
Unfortunately it all leads back to here to ask the questions and find out more and seemingly you guys are getting irritated by that.
I think in which case better to close this thread. I’ll ask in another forum.
Re: ISE10 1400/1600 induction motor ?
Guys the only people responding on this thread seem to be admin and super users. It’s clearly not the casual observer.
Personally I’ve narrowed it down to 2 serious contenders for me, this Maytag and the ISE10. There is a fair divide in price but not as clear in quality. Point about aftercare service is noted as well.
The Maytag would cost me £480 delivered with a 2 year plus 1 year CC warranty included (3 years in total). That is £319 less than the ISE10 or 66{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the cost of the Maytag.
The points you are making are not lost on me. Hopefully by the research I have done on this so far I doubt you could say I was being silly. I’m actually being quite informed by it all. I hope others are too.
Both ISE and Maytag claim to use “a unique 4-point suspension system” and they both depict the same photo. It’s certainly not unique if both companies are using the same system and even use the same photo is it ! It’s easy to point at me however I’m not the one who’s making the claims from both of these companies.
If you must speak about casual observer then the similarities I would guess appear to be rather intriguingly close between these two models as well as the differences.
On another note if you wish to close this thread down please go ahead. However I see absolutely nothing wrong with it nor the comparisons that I have raised between two quite apparently not too dissimilar machines nor the manner that I have done so. If that sort of thing irritates you then I’m afraid that’s more to do with you rather than me.
Re: ISE10 1400/1600 induction motor ?
Well the blurb from Maytag is not too dissimilar from what you guys say….
15 years is an unusually long life for a washer. To have the potential to last that long it needs to be strong and dependable. But it’s the thought given to detail that makes a massive difference too. Like the unique 4-point suspension system, with its unrivalled stability…for less vibration and noise. Or the seal mounted on the door, not the machine, to reduce wear and tear when clothes are pulled out. Or the choice of programmes which help you wash perfectly – every time – without the machine running a second longer than necessary. It’s not so much a case of whether to choose a 60 Series…as which one?
Well, it pretty much looks like a ISE10 and it’s 1400 AAB, which seems like it’s the 1st ISE10’s
They also have this one MAF9602AES, which is 1600 AAA, which seems like the current ISE10 in spec but they only do it in stainless steel.
It seems the ISE10 is either one of these machines or sits in between them in terms of spec. I cannot see why ASKO would completely stop there production line to build a bespoke machine. I can understand that they swap components such as motor from one model to the next to your spec.
Furthermore if ASKO have a good reputation I also don’t see why they would go out to make one machine drastically inferior/superior to the other. Not sure they could do or would want to make anything markedly inferior?
Re: ISE10 1400/1600 induction motor ?
I don’t wish to debate. I’m just one of those old fashioned customers that wants to know what they’re buying. It was easier 15 years ago but still it’s not that bad now.
Right now I’ve cornered it down to the Maytag and the ISE10. I guess I’m doing something right ?
I now understand that the Maytag model MAF9501AEW is the same as your 1st batch of ISE10’s but not your current. It’s an ASKO machine that you were happy to pass as an ISE10 so it can’t be all that bad.
I also understand you will probably not be changing your stance and understand your ethics. However a company that says never in todays economic climate, is either extremely brave and financially strong or worth wishing all the best to…. Tough times certainly instore, even for engineers…..
Re: ISE10 1400/1600 induction motor ?
kwatt wrote:Surprising how? I think, from what I can gather from your posts at least, that you’ve made the choice and, basically, want an ISE10 quality machine without the price tag. Or am I missing something?
I actually want an ISE10 quality machine but without 10 years warranty. That’s what I want. If Maytag can flog their machine for under £500 in the UK with 2 years warranty, you’re not going to convince me that you guys can’t. They have a brandname and a 100year reputation to leverage off which you guys don’t…..and they mark up their products for it.
I haven’t made my mind up and besides no one has got an ISE10 around here for at least another month, so I can shop around and research. In the meantime I have come across this Maytag (ASKO) which does tick a lot of my boxes.
If I go to Currys/Comet and buy a machine or anything they try and ram an extended warranty down your throat. Most customers don’t take them as it’s a con. Most customers have caught on if it works it works, if not bin it.
Not saying in the least that your 10 year warranty is a con. You guys come across as quite sincere in what you are trying to do and I applaud you for that. I’d also like to support that however, you’re not giving the customers the options.
You’re trying to replace that option with an ISE2 and ISE5. Unfortunately neither of those strike me as outstanding machines. If I’m not mistaken they’re souped up Beko’s from Turkey?
For the same price as an ISE2 I am finding easily budget washers also with a 2 year warranty. Surprisingly in the last few weeks I am now finding quite a few manufacturers offering more and more machines at the ISE5 price band with 5 year warranties.
Both local engineers I have spoken to have pretty much said in not so many words forget both those machines it’s the ISE10 machine that they ‘really’ stand by.
I suppose I’d like to spend £500 max. So I’ve got the ISE5 option or the Maytag. In which case I reckon I’m far better off going for the Maytag knowing what I know now what is under the bonnet.
The ISE10 is probably the only decent quality washing machine short of Miele. Unfortunately ISE is nowhere remotely near the brandname of Miele and won’t be be anytime soon. LG also offer 10year warranties but they’re in the same boat as you. If it comes to unproven brands why not buy a Miele instead?
So the ISE concept is actually what’s the conundrum here. The concept actually revolves around the ISE10 and you’ve plugged two other machines onto the bottom end to try widen the appeal of the brand.
In fact if you stick to the ISE10 and vary your service offering, not only will you win more customers, you make a brand name, you’re synonymous with a quality product and quality offering….and to put it bluntly you’ll corner the UK market. The profit margins remain the same for you guys anyway. I’m pretty sure AXA would only be too happy to offer you guys wider offerings right now as well. ASKO would probably afford you longer production runs, after all they want to shift machines as well.
Unfortunately the market place has moved on so much from the 80’s and 90’s peoples mindset is not about repair anymore it’s about replacement. Who goes out to buy a car nowadays for 10 years ???
If you were to sell an ISE10 with 2 years warranty for £450, I’d have it. £599 with 5 years quite possibly so. £699 for 10 years I’d think about it. £799 for 10 years, no can do. At least the Currys salesman give me the option to not take the warranty, you get the point ?
Re: ISE10 1400/1600 induction motor ?
kwatt wrote:Quite as you have. And that’s fine.
Rather surprising comment that considering the economy we have coming into play for the next 2 years ? Recession is a given but depression quite likely.
Anyway ISE10, great machine but only available to coin a phrase ‘as long as it’s in black’
