[funkyboogy]

Re: *** Feb Whitegoods Conference ***

sorry b must of missed that .. see you all tonight me and greg driving , hes asking if the kitchen will be open ..?

ally

[funkyboogy]

Re: *** Feb Whitegoods Conference ***

no probs k ,
do you think us mere mortals dont work !
its hard work at the bar.

ps i did offer to help

[funkyboogy]

Re: Virgin Broadband

bt wifi hot spots only if customer has a bt hub and has set it up as a hot spot ..or you happen to be in a public bt wifi spot – but on the whole quite good …

ally

[funkyboogy]

Re: Virgin Broadband

yeh residential bryan , im not to fussed how much mb etc – but the kids love it – no more lagging on xbox live .. they in for a big shock when we move .. he he

we have bt in office which we only get 7 mb , not so great but its ok for us just now .

[funkyboogy]

Re: Virgin Broadband

were on 50mb just know , with hub they supplied soon to be 100mb ,

but i must say the wifi from hub is rubbish , 1-2 mb if your lucky , now got 30ft cable ..

we havent had any issues with virgin over the past 4 years , i suppose it depends where you are ..

were moving to a street that has no fibre optics , so back down to 1-7 mb … dammm

ally

[funkyboogy]

Re: *** Feb Whitegoods Conference ***

what about cosmos ? noboby up for that again – or is it to much hassle to organise at short notice

ally

[funkyboogy]

Re: Barclays Pingit

you can send invoice,s direct from paypal as well ,

[funkyboogy]

Re: The Most Stupid Things Engineers Say

one course that at least the manufacturer should put engineers on is … how to meet customer expectations of purchased product . it all very well saying don’t rubbish the product , and im sure most agents worth their salt don’t and have learned what to say and what not to say.

but lets have the official line – what do the manufacturers recommend you say ..

is their any official statement.

ally

[funkyboogy]

Re: The Most Stupid Things Engineers Say

another way to bring down cost per job would be for wps and manufacturer’s to make it easier to return parts. most of them are very time consuming and far to complex ,

if your a 1 man band and having to deal with being out on the road all day – the last thing you would want to do is spend another 2-3 hours on returning parts etc .

.. (before anyone starts we have office staff who are good at returning spares)

surely the wps and manufacturer’s must know that not all parts are required – why would they have cost per job ?

.. when i worked at comet the parts store would not take back anything that had previously been ordered .. i really got my eyes opened when in my 1st week i took back a £300 module that someone had ordered – needless to say it wasnt needed , the store man just laughed at me when i tried to return it .. i was told to keep it or put in the bucket.

i dont know how it all works with all the manufacturers but it strikes me as
1 they dont want parts back as restocking is more work /staff
2 there isnt a easy way of doing it – re credits etc

ally

[funkyboogy]

Re: The Most Stupid Things Engineers Say

my take on ordering multiple parts is ..

if engineer had these parts as van stock – there would be no need to order them

he,s probably ordering them just in case he fits the main component and finds a secondary fault. -this does happen a lot with the cheaper electronic appliances ,

customers also wont necessary log correct fault and normally wait until engineer is on site to mention other faults – ie door seal has a small hole etc.

we find customers will ignore small problems if the appliance still works – and only phone when it dies, reporting the most recent fault.

i know its not possible to carry van stock for everything , but manufacturers maybe need to explore it all the multiple parts ordering must cost them a lot more than a van stock?

ordering multiple parts
= customer thinks appliance is a pile offf
+ lots of spares charged back to manu ..
+ lots of unwanted spares ending up in bucket

van stock = initial outlay to manu /agent
= engineer uses only the parts required
= no multiple parts orders

the other side of ordering multi parts is that the agent/engineer wants a 1st fix or at least 2 time fix.

my view comes from being a agent/engineer so i suppose im biased towards engineer,

i would probably feel very differently if i was looking at it from a manufacturers point of view.

[funkyboogy]

Re: eh i dont think customer will go for this

yip , i know that particular suppliers price a bit ott

but i dont see how a manufacturer can price a part at more than the cost of the appliance

[funkyboogy]

Re: The Most Stupid Things Engineers Say

i think its fair to say that there are some good engineers out their that are not necessary good with customers and end up getting bullied/coerced into agreeing with aggressive/pushy customers that appliance is xyz .. this not necessary the engineers fault.

[funkyboogy]

Re: The Most Stupid Things Engineers Say

Martin wrote:
Quick question : The term ‘Muppet’ is a curious choice of phrase in this context isn’t it? After all (and perhaps pertinently) a ‘muppet’ is controlled by having someones hand up one’s backside…..!!!!! 😈

nothing wrong with that big boy … oowe chase me … :rotl:

[funkyboogy]

Re: The Most Stupid Things Engineers Say

bazza500 wrote:The stupidest comments I have heard engineers make have been at the Coventry meetings when they say..

“Barrie, do you want another beer?” :rolls:

like daaaaaaaaaaaaaaa

[funkyboogy]

Re: The Most Stupid Things Engineers Say

the worst ones i come across is when the customer knows they have bought a pile of crap , and they give you the old pals act
ie oh we bought this as we just came back from holiday and didnt have the money etc – then try and get you to agree that its cheap rubbish,

other ones are customers who have been bullsh{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}ted in to buying a budget appliance or they have chosen to buy a budget appliance and then discovered its nowhere near as good as there last appliance – these customers are the worst as they will bitch and complain and phone up once you have been or phone in after week with another fictitious fault,
the engineer is on a hiding to nothing in most of these cases –

you cant blame the customers to much as well , we seem to be conditioned to thinking a £200 appliance is just the same as £500 one , i get it all the time – customer will say oh i bought a cheap one as my last one was £400 and i had nothing but trouble ..bla bla bla

maybe the w/p – manufacturers should provide a leaflet etc that engineers can hand out when they face these situations – or provide a hotline where the customer can speak with trained personal. i really dont know whats the best situ but it doesnt look like its going to get any better with the current climate ..

you also have to take into consideration that the poor old engineer may have 4-5 calls per day where customers are in some way/shape or form not satisfied with there appliance, which can be somewhat demanding – mentaly draining , you cant expect them to be in top form all day with all the right answers..

what springs to mind is a saying i heard recently

train conductor announces on tanoy – would all passengers please mind the gap between the train timetable and reality

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